It took awhile to have my Smart parka delivered. With that said, I knew upon ordering that I was backing a crowd funded company. It was a startup with no experience in large scale order fulfillment. Even though there were a few delays, the coat delivered was an amazing quality that I am extremely happy with. Keep in mind that this is a new company, not a large scale company like Canada Goose and we are all 'investors' so patience on the matter is necessary. I would definitely buy from them again. They have great products and great customer service.
Hello Val,
Thanks so much for sharing your feedback! We aim to continue to best serve you going forward, so please do not hesitate to reach back out by emailing info@northaware.com with any issues or concerns. I am always here to help.