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Francesca T.

Contributor Level

Total Points
84

1 Review by Francesca

  • NorthAware

8/2/17

Backed this company on kickstarter knowing I was taking a risk. The product they delivered did not even come close to expectations they set and was delivered months after originally promised. I was willing to accept this as a loss, but they then offered their backers refunds. I shipped my coat back immediately at my own expense, emailed them with tracking information, contacted them after my item was received and again several times later. It has now been 6 months and I have yet to receive a refund. They are scammers of the worst kind. Please do not be fooled. Save your money and save yourself the stress of trying to have any kind of conversation with them.

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Amanda T. – NorthAware Rep

Hello Francesca,

I am sorry to hear you're not happy with the way our refunds are handed out. We have refunded 95% of our backers that have returned the coat. The other 5% need to wait for their products to be inspected once our warehouse opens, so we know the returned products are not in unsuitable shape. You must be in that 5%, so I am sorry to hear yours wasn't inspected before our warehouse move.

Francesca Has Earned 4 Votes

Francesca T.'s review of NorthAware earned 4 Very Helpful votes

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