Backed this company on kickstarter knowing I was taking a risk. The product they delivered did not even come close to expectations they set and was delivered months after originally promised. I was willing to accept this as a loss, but they then offered their backers refunds. I shipped my coat back immediately at my own expense, emailed them with tracking information, contacted them after my item was received and again several times later. It has now been 6 months and I have yet to receive a refund. They are scammers of the worst kind. Please do not be fooled. Save your money and save yourself the stress of trying to have any kind of conversation with them.
Hello Francesca,
I am sorry to hear you're not happy with the way our refunds are handed out. We have refunded 95% of our backers that have returned the coat. The other 5% need to wait for their products to be inspected once our warehouse opens, so we know the returned products are not in unsuitable shape. You must be in that 5%, so I am sorry to hear yours wasn't inspected before our warehouse move.