NordVPNReviews 212

In all good faith, I attempted to enrol with NordVPN. Nothing worked. They (from a NordVPN web address) wrote to welcome me to their system and advised me that if the initial method of registering did not work they offered an alternative. To welcome me meant that they had received my payment.
Nothing worked and I was bombarded with a host of confusing emails offering support that focussed mainly on changing my password, which I did on numerous occasions. I am just a simple user, not a technical person. I stopped trying to log on. Eventually, I asked for a refund to be told that I had tried to register through a third party and I should seek redress from them.
But it was NordVPN that welcomed me to their service initially, not anyone else. They thanked me for payment, and then they give me a lot of rubbish about not registering with them direct. I am very disappointed and considered that I have been cheated by NordVPN. They write direct to welcome me and then tell me that I am using some third party for which they are not responsible. It was so difficult to try to register, that to try to recover my money would I am sure be equally difficult. Obviously their policy.
Ho would you feel to be treated like this? Cheated, I think.

Wont work consistently with many vital websites like Amazon, Facebook and shipping website. I keep having to turn it off and I report OVER AND OVER to them about the issues. Since I did not cancel with-in first 30 day's, they are refusing to refund. I think they are probably getting a kickback from many computer website.

I signed up for NordVPN and immediately ran into problems. I couldn't log in or download the app on my mobile, laptop, or tablet. I sent an email to support explaining the issue, but after days, I still hadn't received a response. Given the complete lack of support and inability to use the service, I decided to request a cancellation, well within their advertised 30-day money-back guarantee. However, I was then informed that their policy states if you've ever requested a refund in the past, or for any reason, they won't provide one now, regardless of why you're requesting it. This is an incredibly deceptive policy. I paid for a service I couldn't use and received no support, yet I'm denied a refund because of an obscure clause. This is unacceptable. Save your money and go with a different VPN provider.

NordVPN stole $166.53 USD from me
NordVPN stole money from me, literally. Very surprising that this could still happen in 2025. Addendum: I had been with them for 6 years and this has no value to them.

Here's the long story short: I saw a payment from Paddle.com on my PayPal account. I mistakenly thought that Paddle.com was a scammer. So I cancelled the payment with PayPal.

After a few days, I learned that Paddle.com is NordVPN's payment provider. So, I then apologize to NordVPN, and say "Sorry Nord, can you reactivate my account? And they say "No." I ask them: "Can I have my money back then?" And they say "Speak with Paypal. We don't have the money." Of course, PayPal tells me that Paddle or Nord has the money. People at Nord specifically ask me to wait 3 months. (Does this money become up free game after 3 months?) Clearly, this seems fishy. In any case, I contact them 3 months later and Julieta Camero at NordVPN tells me to contact Paddle as though I have an account with them. Note that Paddle is NordVPN's payment provider, while PayPal is the customer's payment provider.

I send NordVPN screenshots of my PayPal account and nothing.

Occam's razor: PayPal has never done anything like this to me in my 15 years of working with them.

In closing, NordVPN and/or Paddle will not give me either their (1) SERVICE, or (2) MY MONEY BACK.

Unless I am refunded or just given service (for what I paid for) back, I will never work with them again.

I will update as I hear back from them.

STAY AWAY FROM NORD VPN in 2025! VERY UNPROFESSIONAL AND DANGEROUS.

Note to NORDVPN: If you give me my money back or my service back, I will delete this post here.

…
*Worked with them for 6 years. Made one mistake with billing, and they steal $166.53. I asked for service or money back and nothing. Customer care is in the Phillipines - third world agents don't care...

I've been using NordVPN for just long enough to not qualify for a refund. I have attempted to access a number of websites which are blocked/return a blank page while Nord's VPN is active. If I pause the VPN, the website is still blocked. I literally have to quit the software to be able to access the site. Nord does not give any reason why they block the website, and do not identify them as malicious/dangerous. (they are not, these are domestic US woodworking websites). They not provide any other options to whitelist these sites.
Customer service doesn't seem to have any interest in rectifying the situation. I can't get my money back, but I can certainly share my experience.

Sleazy bunch. Signed u for a 1 time use, purchased 1 month of service, they
Have now charged me 3 times and are not willing to refund for the unused
Months. Sneakily have things thingS hidden in terms and conditions to fool customers
Into buying ongoing subscriptions. Buyer beware. Choose a a more ethical
Provider. The company will tell you its all in the terms and conditions but it's
Tucked away in there, then once you have a grievance they are totally unwilling to assist. Terms and conditions as very wordy so that the customer will be mislead.

NordVPN service does not work in China. Be careful their AUTO Renew process. They will not send any notification of your service month finish, the auto payment will be processed on some day as you didn't notice that. Remember to CANCEL it!

There renewal scam charges over double the first price or any price on there site. When I asked to see the details of the plan they just signed me up for (not even more than a week since getting charged), they say that plan no longer exists so they cannot verify. That is illegal.
They also have been having problems with the Threat protection pro since 2022 as far as I can see through other complaints. It's still not working but assured me they were working on it? When I asked about it, after hrs of arguing with them giving me cut and paste corporate answers, they offered a month free. Why would I want a free month of broken and not getting what I was overcharged for. Probably time to see if they need some regulation and oversight.

Nordvpn is a HORRIBLE company with horrible customer service. The product is difficult to use. You cannot talk to a human. You have to email exact issues that would take pages to write. Then, even though you started telling them their product was not a good fit….they wait until you are outside your 30 days to say you cannot get a refund. Just so unprofessional. To make it worse, they are in Panama. You cannot file a BBB Complaint on them.
Their mailing address: PH F&F TOWER, 50th Street & 56th Street, Suite #32-D, Floor 32, Panama City, Republic of Panama

I have been a customer of Nord since 2017, and was always happy with my 2 year renewals for about £70. However, Nord just auto renewed my policy for only 1 year for £94 and did not send me an e-mail prior to this payment, as they were supposed to do, or I would have cancelled. Truly shocking customer service and it will be the last payment they receive from me.

I contacted their customer service regarding the issue and was told that their early auto-renew e-mail must have gone into my spam box. I checked and it wasn't. Just a fob off that enabled them to charge me way over the odds.

I subscribed and 23 hours later, I canceled to its complications. The $95.88 is non-refundable? So much for 30 day guarantee

This company is disgusting. It is full of robotic humans that would boil a baby if their "company policy" called for it. The app constantly disconnects and their tech support is USELESS.

UPDATE: Now I get an insulting email from their staff mocking my expectation for a refund. These people are appalling. Never have I seen a company more committed to defrauding customers.

I use Nord VPN - it does exactly what you would expect, but somehow I got a subscription to Nord Locker - which I don't even remember doing. Apparently, you had to cancel within 30 days, but I didn't know, and never used it. This year, they took the subscription again, and I contacted them, nicely asking for it to be cancelled and the accidental next payment refunded. I did not expect them to say NO! They kept reminding me that I had 30 days to cancel, but that was last year. Nothing would shift them from their no refund stance, but they promised to look into it. Two months later, they bluntly said again - NO REFUND. I have of course cancelled it, so it will not renew next year, but they charged me a whole year for two days of having a service I have never used, or even want. Their records would show that my locker is empty and never had anything in it! So - make sure you want their product, and makes sure you cancel before they take the payment, even though I only noticed seeing it come out of my account. I then contacted them, but that's too late for Nord. I cannot recommend a company so rigid in their rules and unwilling to compromise. A shame!

This company tries to capitalize on people forgetting to cancel even if they only need it for one month. I cancelled it one day prior to the expiry date and they had charged me days earlier and said they don't go by the expiry date, they go by the date they charge you. VERY SHADY!

A loyal customer. Renewed ny subscription and was billed twice! They refuse to refund the 2nd charge.

I paid for ONE MONTH of NordVPN in January. That was all I needed. I ended my subscription before the month was out, NordVPN continued billing me every month without notice or sending any receipts. They refused to refund me.

Tried it thinking it had the money back guarantee. The app ended up never working while I was on vaca. So I deleted it and thought I unsubscribed.
Turns out I didn't and got dinged the 2nd month. Asked support rep to reimburse one month at least since the vpn never worked the whole 2 weeks of me trying. Basically send it wasn't their problem and no refund was available at all and had the balls to tell me I should try their other services! What a joke.

Worst customer service. VPN is trash. It didn't work. Try another company with better customer service and works

I signed up for a 7 day trial period - cancelled within one day. A week later they billed me for a year. I have all the supporting docs showing cancellation, etc... No phone customer support only chat. Baldo, the support, said I had a trial period previously -which I did not. Asked a manager to email me because apparently no one knows how to use a phone. I've been trying for 3 months to get a refund! Their rating should be -1.

Was referred to use NordVpn by a friend and got a referral link with 3 months free. Thought it was very cool at first. There was a glitch with their registration which resulted me in purchasing the service more time and not having the service for a few days. I got a standard and prepaid for a year ahead. I was trying to get my 3 months of promised free service added to my account but the customer service started saying I'm not qualified cause it's "only for new customers" well hello? I just purchased the service yesterday but there was a glitch with registration I guess this means I'm no longer a new customer because they refused to give me 3 months service "cause my name is already in the database" well you know what? That's how you know it's a scam! Very poor customer service who doesn't care but get your money and then if you have issues they don't care and they don't honor their promotions for referrals and other promos as well it's just a way to get your money and then you no longer matter as a customer. If you are not happy and didn't get what you're promised by them becomes not their issue. I definitely DON'T recommend their service and they are NOT a good service provider and will take advantage of you! Only good marketing to get your money and the sales ' Also, if hear cancelling a service after a contract is a nightmare and you'll be charged again because they mess with your auto renewal dates and it take forever to get your money back if you are lucky to ever get your money back at all!
Scam and very poor service and a questionable product! Stay away!