Nordstroom

Nordstrom dropped the ball with my recent order. Despite promises of fast delivery, my package took weeks to arrive, and when it did, the contents were damaged beyond repair. Customer service was unresponsive and unapologetic, leaving me feeling frustrated and ignored. Nordstrom needs to step up its delivery game if it wants to retain loyal customers.

I got a gift that I needed to return. They ended up notifying the gift giver which I was annoyed by. Also I had to wait 2 weeks for them to process the return. Once I finally got a gift card in exchange I purchased an item and ended up receiving the wrong size than ordered. When I called I expected them to just issue a refund since it was $20 and their mistake, but no I have to print a shipping label, pack the item, and bring to UPS and wait another 2 weeks to process the return…

Bought a Nike Tech coat and was to big. Called to return for a smaller size and they don't do exchanges. So the coat now is 40.00 more. What a rip off.

Bought a pair of pants and on the screen by the register it said free hemming when you buy pants. I go and get them measured and I am charged $24. I ask why and was told hemming isn't free for clothes that are on sale. YHGTBFKM? NO other place that I am aware of does this. Normstram used to be the best customer service and now this? I will never shop at Nordstram again.

It really shocked me when I went into Nordstrom Mission Viejo. I wanted to buy a sport coat, shirt, shoes. Absolutely no one paid attention to me. They just walked by offering no help. What's happening to customer service now days. I walked out.

First, the bag comes without dust bag and just rolling in the box with a plastic bag. Like how I wrap my cat poop. Second, the printed gift message was not in or on the box, which I did requested. Third, the bag has a stained spot on the card pocket just right between Marc and jacobs. The protection sheet was obviously pulled off and laid in the bag. Forth, the back of the bag has a light blue dot and a scratch. Apparently they sent me a sample and charged me full price. It is so frustrating and humiliating.

I have $50 Nordy club credit that the online service would not honor. Why? No one could not tell me. The don't have an address on the web to write and their customer service was totally unhelpful. I stayed on hold for 49 minute after being placed on hold. I called from another phone and pending was that long.

I ordered several items from the Anniversary Sale (pre-sale, open only to Nordstrom cardholders) so was extremely surprised to find they were ALL backordered. Why the heck put something on sale that you don't even have? After 3 weeks no correspondence from the company other than an email saying one item was no longer available. I had to call twice to find out the status only to find out they still weren't being shipped 18 days later. Said phone call involved several minutes on hold, just to cancel the order, so I won't be ordering from Nordstrom.com again.

Too many things online are either sold out or only available in one size, not mine. Frustrated with this and will find another store to shop out.

I have been a Nordstrom customer since the 80s. Their shipping/ return process initially was considered generous when compared to other retailers. This helped as I moved during my career and sometimes had no Nordstrom near me. Well... years have passed, and I have become even more dependent upon shopping online. Now, their process is outdated and unreliable. Ordering this Christmas: I was unable to see the status of my order. Through Christmas, it continued to display "Preparing to Ship" even though the app/ site guaranteed arrival by the holiday. Customer Service seemed to have the same information as me and gave no assurances or insight. When it was clear that the gift would not arrive by Christmas, I attempted to cancel the order. I was told that this wasn't possible. And, returning items... I continue to have poor experiences. It takes weeks (this time it took 5 weeks after shipping to them in November) to get a credit. At 5 weeks, I was told that they were behind and that it would take another week to process. Magically, the next day, the item showed "returned" and a credit was made to my Nordstrom card. The last 3 returns I have done, were suddenly processed when I called Customer Service with concerns. Why? This is my last holiday/ birthday order with them.

I used to only shop at Nordstrom based on their customer service and their products. They have really gone downhill over the last 6 months. Their anniversary sale is mediocre and customer service is pretty poor these days. When looking to buy something at the anniversary sale, they advertised it as a sale, but when you did the math it was actually more expensive. There were other people who noticed that as well online. My final straw was I ordered a pair of designer shoes and they came without a dust bag. They wouldn't do anything to fix the problem. I actually wrote a 5 star/ really good review but stated that the dust bag was missing. They refused to post the review. I'm done with them.

Very disappointed found a pair of converse for my 11-year-old daughter August 9 place the order in the size she needed order was processed money was taken out and we waited approximately a week later I received an email stating that my order was returned and a refund was issued which that's all fine and dandy but I didn't initiate a refund or return my daughter was looking forward to those shoes I reached out to customer service and all they could say was they didn't know they didn't know why that happened by the time I received the refund and the return the shoes were no longer available so I guess we're just out my first experience with Nordstrom and it'll be my last very disappointed

I placed an order yesterday on line. I was given the option of free shipping to my home or pick up in the store tomorrow. Being I was excited for these shoes and had off of work, I selected pick up in store tomorrow.
Tomorrow came and I read my email that said the order is not available yet and should be there in like 5 days. They will send me an email when the order is ready for pick up.
This changed everything. I only have off today. I have no idea when I would be available again to go pick up the order. Had I known the order wouldn't have been ready when they said, I would have selected the option, ship to my home.
I called Customer Service. They said, okay, the store will take care of it and they transferred my call to the store. I spoke to someone who put me through to the woman in charge of orders and pick up. I explained to her and she told me it's not her problem and I would have to call Nordstrom.com. I said they just transferred me to you. She immediately got nasty and short with me. However, she said when my order arrives there and I receive an email to call her and they will ship it to my home then. I decided to call Nordstrom.com back and told her that it would be easier to cancel my order. I will reorder and select ship to my home. She told me, no, not possible. I can not change my choice of how to get my purchase. I explained, they were the ones who said it was available for pick up today and changed it on me. She too, became nasty and said not another word yet my call was still active. After being on a silent line for almost 20 minutes, the call was disconnected.
Think twice about their policies. Also, hopefully when contacting their customer service reps, hope you get someone who will help. All in all, they were absolutely no help!

I've unfortunately had to call their customer service line 4-5 times in the last month and every time is worse. Unclear, no English, rude, and generally unhelpful people leave me with no idea what they're talking about and whether or not they can help me. I can't wait till my local opens up again so I never have to call them again and can at least interact face to face.

I placed an order and then found that I had made a mistake. As it had only been a few hours since I had placed the order, I decided to cancel it. I contacted the customer service chat, and the person I talked to was very unhelpful. They claimed that after 2 hours a cancellation was impossible, and to not to have a supervisor when I asked to speak with one, and would not provide any employee id number or any other identifying information. I then called their customer service, and that representative was able to help me with the assistance of her supervisor, who sent in a cancellation request. I received a refund via Paypal within a few hours. The phone rep was helpful and pleasant to deal with, and I did get a refund quickly, but I felt their live chat service was very poor. In general their return/cancellation policy seems very restrictive and difficult to deal with.

I think the high end online stores in general like Saks, Nordstrom, and Neiman Marcus have bad customer service. Their customer service people are actually there to be polite to you, but other than that they have no interest in doing something that will help you. Nordstrom apparently has a strange way of posting charges to your credit card account, and my credit card company flagged two of their charges as fraudulent. It caused a huge mix-up. Honestly, all I want is my Christmas gifts I bought for someone. I called Nordstrom customer service to try to straighten it out, and the lady was polite, no help at all, didn't have the slightest idea what to do, took a guess as to what I might do, and then when she was finished she asked, "Is there anything else I can do to help you?" or something like that. I know a lot of people hate Amazon, but Amazon and Zappos (which is owned by Amazon, isn't it?) have the BEST customer service, because if there's a problem THEY FIX IT. They're not just there to say blah blah blah and then not do anything. In fact, I would rather endure a little rudeness (not that they're rude) and then get a problem fixed than listen to niceness from people who are no help at all. Nordstrom has nice customer service people who are no help at all.

Not enough merchandise to choose from. Store poorly stocked. Nordstrom Toronto, poor service, not enough sizes to choose from. Poor customer service.

I returned a dress and jacket to the Fashion Valley Nordstrom's, in San Diego yesterday. I had been looking for a grandmother of the bride dress, light weight for a summer wedding. Irma, the clerk told me to look around, and bring her an item I may find of interest. She made No attempt to assist me with looking! Then suggested I go to Macy's or Bloomingdale's. I did not experience the wonderful Nordstrom's Customer Service from the Old Days. I did go to Bloomingdales' and had FABULOUS service. Thank you Irma for sending me there!

I liked the store itself well enough before it closed near me, they had good prices for alterations (not products which were overpriced) and great customer service.

However the only item I could ever afford there was online, and it was something I really needed. A couple days after placing the order I got an email that it was cancelled because "the item was out of stock." It was so frustrating, why was the ad up in the first place and why did they let me pay for it if there wasn't one available? I think it's soured me on trying to buy from their site again.

I had several questions, one of which was date sensitive (learned that a note expires today and was unable to use it on the website to pay for items). At the beginning of the call, the recorded message said the wait time was 60 minutes; there was not opportunity for ask for a call-back. The entire time on hold, there were messages about every 30 sec saying to continue holding and someone would be with me "shortly." The call was answered after 1 hour 59 minutes. Once answered, the issue was dealt with easily (13 minutes).

While I realize Nordstrom has been busy, why not utilize employees that cannot work in stores in the call center. This is by far the worst experience I have had - even Amazon responds in less than 20 minutes. I won't order online again unless stores are open.

I will not order from Nordstrom again while stores are closed. While I realize they have been busy, why not utilize employees that were working in the store in their call center.

Website difficult to navigate. Too many links; it's overwhelming. Search tool yields thousands of items, few are what you were looking for. Just very disappointing - attempting to find products is crazy, interface is busy and self-important instead of clear and customer-focused. Nordstrom was legendary for service... but sadly seem to have lost its way. BTW: Cancelling Ivanka Trump was simply mean-spirited. Nordstrom is not a PAC or political organization. Get the focus BACK on customers/brilliant service across the board. Otherwise, I have cancelled Nordstrom from my retailer list. I wish Nordstrom the best and everyone employed there. May you return to SERVICE as the Nordstrom way. Thank you.

My annoyance with Nordstrom is modest in the scheme of things and pales in comparison to those who have had their own good and bad experiences there, but i wont do business with an entity that makes a commitment and then does not honor it.

A few years ago, i got a Nordstrom cc when i made some purchases. One of the benefits of the card was that i could receive Nordstrom credit for any alterations i had done there (up to $100), regardless of where i purchased the product. I had an alteration made not long after that and received the credit. Fast forward to today when i went in for an alteration. The tailor asked me if i had bought the products there, to which i answered no. Apparently the cost is greater for non-Nordstrom products, which makes sense. I then said i wanted to pay on my card to receive the credit and was told that they now required you to purchase the product at Nordstrom to receive the credit.

To me, a stand up company would grandfather their commitments and at least allow those who hadn't used the original allotment to still receive the benefit. SO now i have one less place to look for clothes for me and presents for others. No big deal for them, because as you can easily glean, i look for deals, so i am sure i am not in their primary demographics. And maybe not that bad of a deal for me, as it is one less place for me to shop.

Have ordered 2 items that have arrived incomplete. First was a cargo jacket with a drawsringbat the waist. It was drapey, loose-fitting and arrived with the drawstring removed. Have no idea how that would've happened since it was something that was threaded through at the waist. The jacket was low stock when I bought it, and once it arrived defective, of course it was then sold out. I improvised and bought a substitute that I was able to use after I fed it through with a safety pin. Second was a 2 piece dress suit for 200.00. The sleeveless dress arrived without the jacket. I was bummed because the dress was sold out on several other sites. Honestly, if you dont have the dress in stock, dont try to sell me half the dress! Of course, no more in stock. Upon complaining to customer service, I asked for a 10 or 15% credit toward my next purchase (should there be one), for my inconvenience. They could've given me a coupon code or something. I was politely told by a manager that giving "compensation" is just not something they do at Nordstrom, to which I replied "ah but selling incomplete articles of clothing at full price IS something you do at Nordstrom..." And then I thanked them for wasting my time and informed them I would no longer shop their site. At least initial and return shipping was free, but disappointing and annoying.