Lisa F.

I ordered several items from the Anniversary Sale (pre-sale, open only to Nordstrom cardholders) so was extremely surprised to find they were ALL backordered. Why the heck put something on sale that you don't even have? After 3 weeks no correspondence from the company other than an email saying one item was no longer available. I had to call twice to find out the status only to find out they still weren't being shipped 18 days later. Said phone call involved several minutes on hold, just to cancel the order, so I won't be ordering from Nordstrom.com again.

A bit sneaky, so be careful when you sign up. I signed up for the airline miles (American Cellars Wine Club) but cancelled after the first shipment (thought the wine very ordinary and not as good as what I can get locally for the same price). They kept me on their mail list and I saw a "grab bag" special that looked good, so I ordered it. Unbeknownst to me, I was actually signing up for the "Grab Bag Club" which sent quarterly shipments. I only found this out when my AmEx was charged $142 from them for a shipment which I didn't receive. Thank god I used AmEx -- they are now on my side for getting the charge reversed! Meanwhile, I have contacted the company and requested to be removed from all mailings so I don't get snookered into inadvertently joining another club when I thought I was only ordering one shipment.