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The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.
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Don't purchase items from Nora Cora service is not at all up to par from ordering to delivery over 8 weeks. Horrible on returns at my expense and cancellations don't get pulled into this Conn and the fabric used for items not at all what u would expect horrible fabrics
My sister also bought here without problems, she loved it, she has amazing clothes and there is a better chance that it will fit me (I am SMALL, but my hips are a bit bigger), usually almost nothing fits me. I was surprised by the free shipping offers. Overall this was the best online shopping experience you could ask for. I would recommend this site to anyone :)
Buyer beware! Wish I could give no stars.
First, I have never written a negative review about anything... ever! But I feel I have to warn people about the refund policy at NoraNora.
I ordered quite a few blouses and tops after reading positive reviews of their clothes. The clothes, for the most part, were as advertised. However, the clothes all had very narrow arms for me so I began the process of returning them.
That is when things fell apart.
My first three attempts at emailing them for return approval were ignored. On my fourth email I got a rather terse response stating they had already responded and for me to check my email more carefully. The tone of the email was unnecessary and unprofessional. I am a certified computer tech person and am completely comfortable with checking email, spam folders, etc. I triple-checked again but never received a prior response.
But then the shocking part. I could return the items, paying my own shipping which I already knew and expected, but I would only get 20% back. What? 20% plus paying shipping?! I have never heard of such a low refund policy. The clothes were completely unused and in perfect condition. I double-checked their refund policy and nowhere does it say they would only pay 20% of what I paid for the items. In fact their refund policy is very positive about how easy returns are. They made it clear the customer would pay for shipping and which items would and wouldn't be accepted for refunds. Nowhere did it say there would be an 80% restocking fee or any mention of only getting 20% back.
But NoraNora had another offer... I could keep the items and then receive 25%. This was supposed to make me satisfied. Uhhhhhh... no... it does not. I will accept that offer as I feel I have no other choice. I will donate my clothes to our local food bank to dispense to those in need. I feel cornered and scammed!
Buyer beware. If you have problems with buying clothes that fit you properly, don't buy from NoraNora as you will be ripped off if you need to return anything.
Very comfortable top. Light for the summer and it covers my arms.
Efficient service and delivery, sales model effective
I shall wait to see if pleased with product
The clothes are unique and appropriately sized. Love the fact that each and every article has a sizing guide with accurate measurements. I wear all sizes from M to XXL depending on the item. The clothing is comfortable and wears well.
Awesome looking product. I just hope that the sizing is accurate.
Items took forever to arrive. Items did not resemble the photos. Fabric and construction were deplorable. Nothing fit, though I consulted the size charts. I followed the return process on the website on 6/25/21 and have yet to receive a shipping label to return the items. This was absolutely the worst shopping experience of my life.
Will see how items fit and return or exchange process if necessary.
Shopping experience was good but your size charts, I felt, we're not accurate. Your clothes run either too large or a size smaller!
Shopping was good. But because everyone was on computer ordering had some problems I was able to get through
Easy to do. Displayed nicely. Did not wait to long for orders.
Very good. Not familiar with shopping on line but it wasn't too bad! Was so looking forward to everything. Bad quality, substandard products. Sizing wAs way off. So disappointed.
Very good. Not familiar with shopping on line but it wasn't too bad! Was so looking forward to everything. Bad quality, substandard products. Sizing wAs way off. So disappointed.
Images looked great, however once received the styles were not as shown.
Product very cheaply made and very uncomfortable to wear. Like walking on boards with no give whatsoever.
Product very cheaply made and very uncomfortable to wear. Like walking on boards with no give whatsoever.
Good so far. Shirts fit well, however, the faded tennis shoes were not faded as pictured.
The website is easy to navigate. There is a large selection of clothing, shoes, it's hard to decide what to order. I love my previous order! The pants are comfortable and stylish.
The website is easy to navigate. There is a large selection of clothing, shoes, it's hard to decide what to order. I love my previous order! The pants are comfortable and stylish.
Everything perfect with my last purchase as always; Fast delivery service, good quality fabrics and very original designs.
Easy to shop, like the different things you offer not found locally. Would really like to see lower shipping costs. Might shop more if shipping was more reasonable.
Easy to shop, like the different things you offer not found locally. Would really like to see lower shipping costs. Might shop more if shipping was more reasonable.
Ordering was good but your cloths don't match the pictures and the quality of the s very poor.
Long wait times to receive these items- they are in imported
The clothes are poor quality. And I tried to return a few items and got no response from Noracora. I will not shop here again. Lesson learned
I had a $45.00 credit/refund due, they sent me 2 coupon codes via email, stated I could use together on next purchase. Sounds easy right? WRONG! The website would not accept my refund code unless I spent over 120 ish dollars and would not allow me to access the second refund code on the same order. I enlisted the help of the online chat and was told that I could not use the codes on the same order and that I had to contact the service team, AGAIN!
I sent another 2 emails and my questions were not answered, just an empty promise for a 50% off coupon (with no details to activate) and another worthless comment to notify service department which is who I was communicating with? Very confusing company.
Sounds like a run around right? Well I asked for the return on my card, I honestly did not want to reorder 100-200 dollars more to activate coupons, still waiting for response but not holding my breath!
I would not order from them again, there are too many other options in the USA that are honest and offer fair returns without tricks, buyer beware!
Answer: My thanks to all commenters here. You just saved me from an expensive mistake!
Answer: Suggest you immediately contact your card company and cancel and dispute as they do not respond to emails. Just once in awhile a random email to say in process. You should get money back as they haven't shipped yet. Per their advertised policy you can cancel tell your bank. As didn't ship yet. When they do if they do send anything it is garbage.
Answer: I am in the same situation. I can't get the return form. Do you have the correct return address? They don't respond to me. Thanks!
Answer: I recently filed a complaint against Noracora with the Federal Trade Commission. In addition, I opened a case against them with United States Postal Service for mail fraud, since they are shipping falsely advertised goods through the United States Postal service. I invite all who've experienced the same false advertising, terrible quality and customer service from this company with no return policy and no way of getting your money back to do the same. Let's stop these thieves!
Answer: They're a fraudulent company. They will send you an address in Guangzhou and have you pay postage and then refuse your package in their country. Call your credit card company and do everything they ask so you will get a credit back to your account. YOU WILL NEED TO DEMONSTRATE ALL YOUR EFFORTS AND CONTACTS MADE TO RESOLVE. DO NOT SPEND MONEY ON POSTAGE. THIS IS A WASTE OF TIME AND MONEY.
Answer: MAJOR SCAM... THEY SHOULD BE ASHAMED OF THEMSELVES
Answer: What's the difference?! I emailed and you won't do a single thing about it! This place is a scam and are THIEVES! The clothes are cheap nasty crap with the sizing totally off! I'm completely disgusted! The stuff has to go back to CHINA! And pay customs costs! ABSOLUTELY DEPLORABLE ESPECIALLY AFTER Covid! You people disgust me! Shop at ACTUAL stores people, avoid scam places like this!
Answer: Yes they are scammers. Multiple sites. If the models have no heads, site is not legit.
Answer: Most likely you'll be waiting another two months for your items. I ordered 5 items on May 21. I received two of the items yesterday (July 20), one of which is nothing like the image on the site. The other three items I have no idea where they are or when/if I'll even get them. Hard lesson learned, for sure!
Answer: Yes yes and yes! Crappy clothing that you have to send back to China which is EXTREMELY EXPENSIVE. Lesson learned!