Nitrado

Nitrado has failed to provide service for multiple gaming servers. Originally we tried to host a 7 days to die server and it wiped, corrupted and was unable to replace. We switched to ARK hoping it was a fluke. That server was also corrupted and wiped 2 weeks in. Today we have experienced yet another customer support agent telling us that the server we have been using for funny enough, 2 weeks, is now corrupted and needs to be wiped/backed up to the beginning. I will never do business with this company again and hope no one else does. They also do not have professionals in their customer service. It takes way too long to hear back from them even in a live chat setting it can take up to 10 minutes for a response after they initially say "Hello, *customer name*". I have attached our most recent experience with their customer service showing that they fail to provide a functiional service yet again.

Thanks to Elias Harmon I was able to recover my ARK survival evolved server. He was kind and fast.

Often whenever there are updates my server breaks, also randomly the server will delete the save files. I don't know if this is ark's or nitrado's fault but at least there 's always someone willing to recover my server.

Terrible server quality for the expensive costs. The platform is a buggy steaming pile of horse-radish. The user interface is convoluted, some of the features are bugged and don't properly work. Navigating to the right page is just a pain sometimes. Donation feature is a hit or miss. Tried sending a friend some balance and it ended up charging my account instead when I clearly used the donate feature to enter his name, the amount, and then charge my card. But nope! Trying to get ahold of customer support to help resolve this is like trying to get a stick out of your $#*! without using your hands and feet.

Very $#*!ty and unstable gaming experience, we were 4 players online, unable to do anything due to lag and the best that support can tell, after few days waiting for an anser is that they solved the problem; which is not...

Even after upgrading the server to the best they offer; it is not possible to play the game, but also, it is not possible to change the game, delete files or anything..

Thousands of us play Bohemia's DAYZ custom servers. They're always going down.
Ever wondered why there's so much LAG on your DAYZ server? It's due to the incapabilities of Nitrado Hosting.
Petition Bohemia to change their Hosts. There's 100's of Hosting companies out there that do a much better job. Nitrado monopolise and are only interested in the money.
Gamers just want a decent experience and value for money.

I had 72 people in my server and when it would get almost full sever would sever load symbol would come on and ask nitrado fix... and they change my ip without asking and lost every one been days and only 5 people now since ip change and lost my listing dzsa launcher that i paid a lot money for and now my sever is dead 82 slot sever down 2 5 people...before i got ahold of them paid 55$ extra ram this sever hosting will make u lose everything as soon as i can ill fiend different sever hosting i will im paying over 100$ monthly just get treated like trash

So I want to be able to chose exact times for server restarts and its is not allowed... Here is the lame excuse they use. You get a random 10 minute interval. So if you choose 1 you have to choose a random 10 minute slot. This really $#*!s up your server message warning. So now you cant edit the server message to warn of the exact restart time.
Hello,

Thank you for your support request.

That is correct so you can not set up point exactly on the hour, that is specially made so that not all servers restart at the same time.

If there are any further questions, please feel free to contact us again. Until then have a nice day.

Regards

Dennis Saleyka
*******@help.nitrado.net

Nitrado is extremely problematic, horrible service and even worse customer service. Of course if you are on xbox and looking to do custom server you have no choice. When a company like nitrado is the only place you can go they have a license to give rotten service and even steal your money legally.

Purchased a server, Immediately after payment hit with a downtime message.

Not once prompted during signup was there a warning that there would be a downtime with the server I am about to purchase.

Support page does not respond on multiple browsers and devices with and or with out a VPN on multiple different networks.

Email ticket takes upto 24 hours for a response from support.

Just stick with AAA gameserver host's

@*******@nitrado please guys don't rent from Nitrado. I have learned they are a freaking joke. And don't care about customer support one bit. Been waiting 2 days *******@*******@nitrado
Support ticket response because YET AGAIN my rented server is F'd up. I'm starting to get pissed off. F'ing A'Holes.

The servers go down at least once an hour, or you get removed due to someone deciding to DDOS the server. The staff are dismissive and come out with ridiculous statements saying how you should expect issues with servers when a game comes out. No, you should not expect issues, these should be sorted before release and the server provider should have reliable servers in the first place

Hello everyone this is a caution to never using Nitrado. I'm pretty sure the whole thing is a scam unless I am super unlucky and got screwed. I bought a server from them for ark (it was my first time ever) and its not giving me a server even though I paid for it. All that shows up in my account is "500 - INTERNAL SERVER ERROR". It's been like that for days now. The kicker is their customer support is dog water. There is no easy email or phone call to speak to real person or even a bot about this. Instead they throw you through wikis, online forums and chats with a bot that says it cant assist me because "I'm not logged into my account". All the while I am in fact logged in but refuses to acknowledge that. Wasting my time and money Nitrado is a horrible website.

100% helpful, kind and to the point. I knew right away i was typing with a happy individual who was happy to help me out. Cant wait to start my Ark adventure through this server service. Ive used it in the past for conan and it was great then. Im sure ill have the same great exp. With this one... After much waiting I decided that 10 biz days was too long to limbo for a video game server so I cancelled my ticket and deactivated my account. Customer service is great! Time frame in which an unknown problem was handled was too long for me, I'll have to settle for an established server.

I have used 3 other server hosting sites and If I wasn't forced into using their servers though underhanded a monopoly I wouldn't touch this site and be happily using one of their competitors. They have no idea what they are doing despite being a older server hosting site and will blame everyone but themselves for any issues that are happening. Just avoid like your life depends on it. If you're banging your head against a wall trying to play a certain dinosaur game. I'm so sorry.