100% helpful, kind and to the point. I knew right away i was typing with a happy individual who was happy to help me out. Cant wait to start my Ark adventure through this server service. Ive used it in the past for conan and it was great then. Im sure ill have the same great exp. With this one... After much waiting I decided that 10 biz days was too long to limbo for a video game server so I cancelled my ticket and deactivated my account. Customer service is great! Time frame in which an unknown problem was handled was too long for me, I'll have to settle for an established server.