Nitrado has a consumer rating of 2.13 stars from 29 reviews indicating that most consumers are generally dissatisfied with their purchases. Nitrado also ranks 29th among Server sites. The most common issues with Nitrado are around customer service, which is not as good as expected by some customers.
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ASK FOR SAM Ok. So like alot of people ive had problems with nitrado. Its a love hate relationship ive issued tickets before and they went un answered but i called them directly and was introduced to a very professional young man who went by Sam just simply Sam. He fixed my problem right away and got my stuff back on track. Hay Nitrado give this guy a raise.See positive reviews
After having repeated hardware problems on my small server, causing my clients to disconnect for extended periods of time, I raised a support ticket along with two replies that provided additional information such as crash logs and timings etc. This ticket was removed from my support interface (although the interface still told me I had open tickets in a big red warning at the top) and nobody ever responded to me beyond the initial automated email confirming they had received my ticket. After two days of no response, I raised a further ticket to query why no-one had responded to my initial ticket. Again, an automated receipt email was received, but again, I received NO response and the open ticket disappeared from my interface the following day. As someone who works with servers on an infrastructure level, I understand that hardware fails sometimes. This isn't an issue and this review is in no way in response to the rented server's performance. This review is purely aimed at the unprofessional and downright rude behaviour of support staff who apparently have no inclination towards interacting with their customers.See critical reviews
Tip for consumers: @Nitrado_EN @nitrado please guys don't rent from Nitrado. I have learned they are a freaking joke. And don't care about customer support one bit. Been waiting 2 days for @nitrado
support ticket response because YET AGAIN my rented server is F'd up. I'm starting to get pissed off. F'ing A'Holes.
Tip for consumers: If you have any problems with your server go to FaceBook & post a comment to them & they will go out of their way to help you.
No idea why they get so many bad reviews, but if you will notice they are the only company that Microsoft chose for hosting ARK on XBox One. That alone aught to tell you something.
Be patient, go to FB & wait, they will get back to you!
We offer several options to get in contact with our Support Team. You can call us via Phone/Skype, send in a Ticket, or ask your questions in our Forum.
Well i mean the thousands and thousands of servers they provide kinda holds its own on this question. The situation isint perfect but they do there best
Well its the only server provider for console games that i know of its a live hate relationship
Nitrado: Game Server, Voice Server, and Cloud Server - instantly online
What is Nitrado?
Nitrado is a company owned by marbis GmbH. Nitrado was founded in 2001.
Today, it is the leading provider in the area of game servers and application hosting.
It has a unique system, which administers game servers and hosted applications dynamically and automatically.