After having repeated hardware problems on my small server, causing my clients to disconnect for extended periods of time, I raised a support ticket along with two replies that provided additional information such as crash logs and timings etc. This ticket was removed from my support interface (although the interface still told me I had open tickets in a big red warning at the top) and nobody ever responded to me beyond the initial automated email confirming they had received my ticket.

After two days of no response, I raised a further ticket to query why no-one had responded to my initial ticket. Again, an automated receipt email was received, but again, I received NO response and the open ticket disappeared from my interface the following day.

As someone who works with servers on an infrastructure level, I understand that hardware fails sometimes. This isn't an issue and this review is in no way in response to the rented server's performance. This review is purely aimed at the unprofessional and downright rude behaviour of support staff who apparently have no inclination towards interacting with their customers.

Very $#*!ty and unstable gaming experience, we were 4 players online, unable to do anything due to lag and the best that support can tell, after few days waiting for an anser is that they solved the problem; which is not...

Even after upgrading the server to the best they offer; it is not possible to play the game, but also, it is not possible to change the game, delete files or anything..

My friends stopped playing on my freshly renewed minecraft server so i tried to request a refund through the chat support. Yere Fernandez helped me through text and not only canceled my server but also gave me a 100% refund!

I'm very pleased with how i've been helped. This took 10 minutes max. That's the least i have to wait to get to talk to someone when calling my ISP lol!

I am renting a server at nitrado to host an ark server.
We have done several changes and managed to make a boo boo.
Contacted customer support and Alejandro Chavez was assigned to help me. He provided excellent help to me. And our server is now back to full normal status. I'm very happy with this server host, and the support they provide. I also want to say this has been resolved so quickly, and that has been during Christmas holidays!

Purchased a server, Immediately after payment hit with a downtime message.

Not once prompted during signup was there a warning that there would be a downtime with the server I am about to purchase.

Support page does not respond on multiple browsers and devices with and or with out a VPN on multiple different networks.

Email ticket takes upto 24 hours for a response from support.

Just stick with AAA gameserver host's

Crashing, lagging, $#*! customer service, losing data, games not working, rendering is $#*!ed, actual gameplay is AIDS, $#*! fps, fps stuttering stopping then continue killing you or putting you in places you shouldn't be, theres not much else to complain about because the entire experience has been horrible. Do you're self a favor either dont buy nitrado or find a better service for less with better compatibility and performance so youre not complaining and getting pissed off when all of the above happens to you on their $#*! service.

Tickets replied every other day if lucky 3 maps constantly down out of 8, our val crystal and island map, they don't seem to show much get go in tickets we've had to keep chasing them up, it really does feel like they'll reply when they feel like it, at this point we've decided not to increase days as we're essentially paying for maps that are down all day and night, it's a joke isn't it, we are literally paying for 3 maps that aren't active they aren't doing anything about it, this isn't just something that's happened over night it's been 2 months nobody from nitrado seems to have much information on what's happening or any real empathy for the fact people are paying for a service, they aren't providing

ASK FOR SAM Ok. So like alot of people ive had problems with nitrado. Its a love hate relationship ive issued tickets before and they went un answered but i called them directly and was introduced to a very professional young man who went by Sam just simply Sam. He fixed my problem right away and got my stuff back on track. Hay Nitrado give this guy a raise.

Owned multiple servers across a few years, Everytime i have bought a server from them about 2 weeks after there is some sort of rollback loss of data that NITRADO can not fix they consistently expect the consumer for having to fix any issues related to loss of data eg; using commands or cheats to get your stuff back when its them that are hosting the server. Constant data loss or server restarting have had the issue on there website for nearly a week and it still remains unfixed but still happy to sell servers full well knowing that at any point you could be sent into a restart loop in which your server doesn't start and have to wait for upto 3 days to get it back.

My server is stuck in restart state. I contacted the support via ticket. The only answer he had for me was:

We can't do anything, time will solve your problem. WTF!
24 hours laters, my server is still not fixed. I lost a day of rental. I lost players.
Been renting server from them for too long. It's not the first time is happend over the past years.
Looking into a new server provider because I feel they only want the cheese and dont **** care about the customers.

Do you a favor and look somewhere else.

My Xbox one DayZ server has been shutting off and back on randomly for the last 3 days. Every. Single. Time. I have contacted Nitrado, and they have said, "the issue has been fixed." or "We see the current issue, and we will have it fixed in an hour."

They told me they would have it fixed in an hour, and it has been 6. I've have spent over an hour on the phone with them, and they can't seem to do their $#*!ing job.

As Bohemia stand alone DayZ is only available on Nitrado, you are very limited. The price is very reasonable and the support crew responds overnight but the reliability of the servers located in Miami leaves a lot to be desired. Seems we have more "stuck in restart" than run time. After submitting a support ticket, I got a speedy response but nothing changed, Frustrating for sure and to make it worse, I got an email asking me to auto-pay for more months. I have to believe this can be done better. My son is a server admin for a major bank and agrees that the response should not take days to figure out but maybe 24 hours at most. Nitrado... you can do better, please see to this problem. Thanks.

@*******@nitrado please guys don't rent from Nitrado. I have learned they are a freaking joke. And don't care about customer support one bit. Been waiting 2 days *******@*******@nitrado
Support ticket response because YET AGAIN my rented server is F'd up. I'm starting to get pissed off. F'ing A'Holes.

I got great support from Elias H. On an issue I couldn't have fixed myself. Cheap rates and good service? I'll take it.

Purchased server. Doesn't work.

Contact Support: "game doesn't work we don't know when it will".

"Can I get my money back?"

"Please submit a ticket."

0/10 avoid

Nitrado has failed to provide service for multiple gaming servers. Originally we tried to host a 7 days to die server and it wiped, corrupted and was unable to replace. We switched to ARK hoping it was a fluke. That server was also corrupted and wiped 2 weeks in. Today we have experienced yet another customer support agent telling us that the server we have been using for funny enough, 2 weeks, is now corrupted and needs to be wiped/backed up to the beginning. I will never do business with this company again and hope no one else does. They also do not have professionals in their customer service. It takes way too long to hear back from them even in a live chat setting it can take up to 10 minutes for a response after they initially say "Hello, *customer name*". I have attached our most recent experience with their customer service showing that they fail to provide a functiional service yet again.

The servers they host are always going down or restarting on their own. Can not log in half the time

Company was dishonest with me, and ended up having to request a refund. The forums removes comments of problems and told me it is not the place to troubleshoot, though that is the exact forum title. They close threads and mark them resolved, while the servers continue to not work. The issues were never resolved, and after being promised a full refund, they turned around and told me it was a credit and that I am to use it with them for another service.

The server would go offline nearly daily, and would not have any reason in the logs or explanation when asking customer service as to why.

Server settings could not be applied, regardless of trying their methods, and even when they attempted to do so for me, they could not get the settings to work in 2 separate attempts. (note: on a private server, on my own pc, the settings updated without any issue, and did not need a new game save as they claimed was required each time.)

Ram displayed upon server booting up showed approximately 650 mbs, while I paid for 2 gbs. When I asked about this, I never received a response.

Server ran sluggish and had interesting lag issues which they claimed was due to running on the wrong equipment, and then claimed that they moved it to proper equipment, but no difference was found in the supposed new equipment.

When told that I would receive a full refund in a live chat, they then messaged me that they will give me a credit so I can purchase another service from them, and then sent me emails asking if I wanted to change my mind about the server, instead of my refund, which I still have not received.

When calling their phone number provided multiple times, it just rings nonstop with no one ever answering the call. I waited over 10 minutes multiple times.

When asking their customer service why I could not use the EAH program for the Empyrion server, which is released by the developer and comes with the game, I was told it is a third party program, though it is not.

I have more grievances with this company, but this should demonstrate the issues and to their degree of fault. They could never explain the nearly daily occurrences of the server shutting itself down, why settings and game admin controls would not work, why a program made by the game makers was not support, why the ram was a fraction of what I was paying for, and why the server continued to lag even after their supposed equipment change.

I rented a server in hopes to get to play with me and my friends.
The most important custom settings were missing and we wanted to add the commands.
None of the official commands worked in game through the server.
When I contacted support about it, I got a lengthy condescending answer how that is not what support is for and to look into their forum.
In the forum my post got deleted because it was "answered" in another post from June 2020 - bwt it was not, the person in there gave up like me.
If you want a stable server, yes they are ok.
If you want customer service that is non existent, then this is perfect for you.
I found a better more user friendly competitor.
No refunds.
Choose wisely.

The experience with Nitrado's customer support was horrific customer service and completely unhelpful. Our server was brought down multiple times over multiple days unexpectedly through a fully server-side initiated save and shut down, not a crash. I proved through the logs that the server did not crash, the technician refused to believe this and insisted on the issue being with the discord bot. All the modified dates of every file on the server was reset to the current time of the shutdown. This leads me to believe the server was shutdown with no notice to copy our files from one machine to another, interrupting our service with no notice. This is poor business practice and caused detrimental effects to our playerbase.

When asked to escalate to a supervisor on the phone, the technician refused and insisted that there were no managers in the call center. When pressed, he said he would check if his supervisor would take the call and then proceeded to tell me that they refused to take the call and we would have to wait 2 business days to hear from the development team, which the ticket was never actually escalated to, and the technician continued to insist on the issue being our mods. The technician was unprofessional, lazy and refused to give any help beyond blaming our mods, which worked without issue on our local server and our previous host.

He also claimed there are no surveys to give feedback on about the customer's experience with support. In my 8 years working at call centers, I've never seen a technical support call center not have a survey to fill out. After this experience, I reached out to support to file a formal complaint on this technician, this was never done despite being assured it was. I posted on Nitrado's forums of this experience only to have my forum account banned for speaking out about their customer service with no reason being given to why I was banned. I had to reach out to a volunteer moderator to find out any information, which they let me know that the reason the account was banned was because complaints need to be directed through support tickets or calling support, which was the whole problem to begin with.

To any managers that read this, I am extremely dissatisfied with my entire experience with Nitrado as we paid double over our previous host and received worse performance, worse customer service and no tools to monitor our server at all. I do not recommend renting servers with Nitrado.

Everytime I look the server has gone offline again and even when I start it up it does now work just a waste of money in my experience I woukd expect a full refund but they don't give either, don't use them

Terrible servers that can be Ddosed by a potato. But the most frustrating thing is that our customer support tickets are now been ignored when asking for help for the last 9 days.

Servers purchased from Nitrado are easily Ddosed. Currently I have 12 servers with Nitrado. All of which are Ddossed dail, shutting the servers down and rolling the ingame save point back. Now the save filed are corrupt as the servers keep getting attacked and what i was told on the phone before the support hung up was there is nothing that can be done.

We have spend 1000's of dollars on these servers to be told nothing can be done. Thank you for killing our cluster with your terrible customer service and Ddoss protection. We will NOT be purchasing anymore servers from Nitrado... EVER...

Iif I could give this review 0 stars I would. Avoid at all costs!

Its not worth the heart ache watching a cluster of 1800 people die and it been allowed by Nitrado. Its obvious Nitrado only care about making money.

SAD... VERY SAD!

#10932535: Server Ddos
#10938165: formal complaint
#10934754: Ddos attacks

Payed for a year of service and when i notice a simple fix in the table data base they kept sending me links to info about they type of server i was running like i didnt know what i wanted to run and when i told them specifically how to fix it they just stopped responding and wouldnt do nothing to fix it. Latterly sent them word for word how to fix it and when they seen it they ignored me after $340 spent on a year long server. Control panel was horrible and had little to no options to work with. WORSE SERVER HOST EVER. Then they blocked my account. "No inactive user with this e-mail address has be found."