After having repeated hardware problems on my small server, causing my clients to disconnect for extended periods of time, I raised a support ticket along with two replies that provided additional information such as crash logs and timings etc. This ticket was removed from my support interface (although the interface still told me I had open tickets in a big red warning at the top) and nobody ever responded to me beyond the initial automated email confirming they had received my ticket.

After two days of no response, I raised a further ticket to query why no-one had responded to my initial ticket. Again, an automated receipt email was received, but again, I received NO response and the open ticket disappeared from my interface the following day.

As someone who works with servers on an infrastructure level, I understand that hardware fails sometimes. This isn't an issue and this review is in no way in response to the rented server's performance. This review is purely aimed at the unprofessional and downright rude behaviour of support staff who apparently have no inclination towards interacting with their customers.

@*******@nitrado please guys don't rent from Nitrado. I have learned they are a freaking joke. And don't care about customer support one bit. Been waiting 2 days *******@*******@nitrado
Support ticket response because YET AGAIN my rented server is F'd up. I'm starting to get pissed off. F'ing A'Holes.

I gave them 1 star about a month ago but after putting in a second I. T. ticket my Ark server has been rock solid and I plan to re-up for another 30 days.

I own a scum server and it runs very good no prob. U can add more zombies, More birds wild life i have a crazy amount of zombies! And love it! ILL City Roleplay/PVP Server

Great Server Provider, if u configure your Server propperly u dont have any Problems at all. If there are any Difficulties u can contact the Support very easily.

So I picked up an Atlas server for me and a few friends. Unfortunately, their server is for only one grid on Atlas. So, you can't even experiance the feel of exploration without picking up one of their expansion servers. So, if you're like me and did, you will quickly realize that you then can only travel to two grids. Wanting to travel to the entire map would take multiple servers, at $14 per month. Kind of a lame scam if you ask me. Or I can go into the server, and switch one of the servers to an adjacent grid, restart the server kicking everyone out, and then we can travel to the next sector. All of this needs to be explained more before people go to pick up a server. If you are good with working out of one grid, great, but if you want to explore, forget it. Exploration is what the game is about, so that limits the playable area, and destroys the game. Also, maps did not ever work in this server, and there were several glitches. If you did load the large map in the map area of the server, the game would never load. It would time out before getting into the server. So any map larger than 1x1, would suffer a time out before loading. Stay away from this ripoff.

Let me just say, that other than the misinformation, the server worked halfway decent when it was running on 1x1 map. It was hard to start back up when you make changes, but when it did run, it ran decent. I'm not hacking on their server abailites, just the fact that there was no real information upfront about how big the Atlas server was. If you play in one grid, you're golden. If you want to explore, you're screwed. This is all on Xbox by the way.

I did not end up staying with these guys but I will say they tried very hard to make things right & to run smoothly for me being I had the lower priced hosting & there was never any lag no matter how I set things in game & anyone who has played ARK knows that it is a resource hog from hell with a lot of settings. They even let me swap between games, refunded me left over portion of money not used, and was just down right awesome.

If you want a... good game server host who will go out of their way to make you feel important & do right by you. Go server.nitrado.net!

Would I recommend anyone to them?
I just did! GO server.nitrado.net!

Purchased an Ark server in early april and have not yet been able to log into it. Admittedly I have very little tech skills but it doesn't take a genius to see that something is wrong when the "restarting server" timer is locked in a loop, and when it does start it never shows up in the que.

Posted a ticket which is incredibly hard to navigate to and it took them 26 and a half hours to reply to me. Do not use nitrado, they just want your money and offer poor servers and poor support

Purchased a new scum server to find out there are no options to modify your server, you get an option for an admin password while they dont have implented beeing admin yet, better off with Gportal, far more better service aswell

Firstly, I'm going to be fair to Nitrado: Their game servers when they perform well are great to play on. I've been a loyal customer of theirs for 3.5 years without any performance issues as such. However, all that changed for me on the 17th December 2019.

I had to contact customer support, because I couldn't connect to my server anymore. I was immediately informed by Nitrado that the Left 4 Dead game on my host server was not patched to the latest version, which consequently stopped all my member-players from connecting to my game server.

This could have been a very simple fix, and all that was required was to patch the game from version 1.0.3.1 to 1. 0. 3. 8. - something that could have been easily fixed within days, instead of many weeks.

Over the next few weeks I kept trying to reconnect to the server hoping it would be fixed, but it never got fixed. I kept emailing for an update as to when the server would be fixed. But I got no feedback. Then on the 9th Jan I tried reinstalling the L4D game for myself - and to my shocking surprise it had the latest patch applied. So why in hell didn't Nitrado's tech support fix this sooner and report this back to me and tell me a fix had been applied to the server?! And at what point did this fix get applied?!

I've finally got my modded server running again - but only through my own efforts, I also had to rebuild my modded-server with its many addons and also had to re-upload 13.5Gb of custom maps. That was a lot of extra work for me, and something that Nitrado could have easily fixed for me if they had been supportive to my pleas for help in the emails I sent them.

Nitrado's tech support has been a very bad experience for me, causing me prolonged stress and much anxiety over these past 3-weeks. This is extremely poor service from Nitrado! And that why their tech-support gets a 1-star rating from me.:(

If you're reading my post Nitrado, you can find my complaint emails with your support dept under ticket reference 10569883.

Bought server hosting
Server configuration wrong, hardware insufficient. After 3 days of server being almost always down, refund request is ignored. Calls to tech support cost more than the server. Online ticketing turnaround is many many hours, no live service.
Don't throw your money away on these guys.

Do your self a favor and go to Gportal! DO NOT use Nitrado! If your English don't even think about it. They don't answer English speaking people. Been trying to get a refund for 3 weeks but they don't answer support tickets. Servers never worked. The layout is from the 1990's! Just save your self some time and go with Gportal. 24 hour support and their servers work. Still waiting on my support ticket #10575334

I felt like I got scammed. I bought a minecraft server to play with a small group of friends, but the server couldn't start, I contacted the support but the request was ignored. I waited 7 days but the request has not been completed yet. Do yourself a favor and stay away from them

After testing a xbox game server DayZ 10 slots on 1 month we say that the last players were incessant. We tried on a server 32 slots this time in London for a period of 3 months, and the miracle had become a little more fluid but began to get bored after a request to add RAM Nitrado certify that it does not is absolutely not possible with the addition of RAM would not be that of servers minecraft, yet on Pc and ps4 we could choose our maximum RAM to order, after a little insistence here we are change of machine with a Ip Still based in London, we were able to watch at 4gb maximum to 5.1gb maximum gaming night without any shifting and incomparable fluidity of any machine changes, and we ended up with the base memory machine based in Germany despite the database with which it is still based in London this creates the same marks as on the 10slot based on the new version of the game made unforgettable and our service paid for 3 months unusable. Despite my requests, the change of machine to the location chosen and paid at the base (London) has not yet occurred. This is a new year, a new penetration. We are waiting for a solution that allows us to finally enjoy our location in good conditions.

My account was hacked and even with proof and photo I'd they refused to help me. Everytime I reached out to nitrado they keep bringing up other accounts I never even mentioned. I kept saying what account but they never helped me

I was supriced that some steam games offering this hosting company. I ordered services 2 days ago and 2 servers have issues with crashing, not working and restarting. Support is slow and they don't give you any good solution

If you have a question they just send you off to their a5s backwards wiki site. I would of paid extra for help but they seem to not care about customer service. After two dozen phone calls and a handful of emails my wife and myself feel like we were robbed. Not being able to play on our OWN server. DO NOT WASTE YOUR MONEY!

I'm new to the whole renting a server option but all I can say is, it works. It's not perfect but it works. Originally it was a pain to start up, even for a good computer it took about 2 days to finally start responding/allowing me to go into the stats and expert mode. Its choppy sometimes but it still run decently. Few bugs but if you got the patience for it try it out. Might be different for everyone.

Servers are trash, since the release of ARK Aberration everything keeps crashing over time & servers take aprox 5-10 min to start & 15 mins to shut down, updates are slow as heck and take way to long. Support is also trash.