Nitrado reviews

Bought server hosting
Server configuration wrong, hardware insufficient. After 3 days of server being almost always down, refund request is ignored. Calls to tech support cost more than the server. Online ticketing turnaround is many many hours, no live service.
Don't throw your money away on these guys.

Do your self a favor and go to Gportal! DO NOT use Nitrado!! If your English don't even think about it. They don't answer English speaking people. Been trying to get a refund for 3 weeks but they don't answer support tickets. Servers never worked. The layout is from the 1990's! Just save your self some time and go with Gportal. 24 hour support and their servers work. Still waiting on my support ticket #10575334

My account was hacked and even with proof and photo I'd they refused to help me. Everytime I reached out to nitrado they keep bringing up other accounts I never even mentioned. I kept saying what account but they never helped me

I did not end up staying with these guys but I will say they tried very hard to make things right & to run smoothly for me being I had the lower priced hosting & there was never any lag no matter how I set things in game & anyone who has played ARK knows that it is a resource hog from hell with a lot of settings. They even let me swap between games, refunded me left over portion of money not used, and was just down right awesome.

If you want a .... good game server host who will go out of their way to make you feel important & do right by you. Go server.nitrado.net!

Would I recommend anyone to them?
I just did! GO server.nitrado.net!!!

Servers are trash, since the release of ARK Aberration everything keeps crashing over time & servers take aprox 5-10 min to start & 15 mins to shut down, updates are slow as heck and take way to long. Support is also trash.

if you have a question they just send you off to their a5s backwards wiki site. I would of paid extra for help but they seem to not care about customer service. After two dozen phone calls and a handful of emails my wife and myself feel like we were robbed. Not being able to play on our OWN server. DO NOT WASTE YOUR MONEY!

I was supriced that some steam games offering this hosting company. I ordered services 2 days ago and 2 servers have issues with crashing, not working and restarting. Support is slow and they don't give you any good solution

Q: I have hosted 49 servers in the past year. I have used every provider I can think of, for a ton of games I don't even like. All for my stream and the viewers to play on.

Nitrado has been the asbolute worst of the 20+ providers I have used, for the 4 different titles I have used them for (Specifically ARK, Empyrion, Minecraft and an alternative modded Minecraft pre-pack.)

In fact, after a year of using hosts, my experience with nitrado was so bad that I have been using my streaming computer to host servers. I bit the bullet and set half my system aside in a VM to do it myself.

Specific Incidents:

Default game settings, such as server name, don't save. They aren't even listed, when using FTP to manually change ffiles, they are overwritten on startup. On ARK, same game I've hosted a hundred times before.

Empyrion: An update came out. nitrado had NO OPTION to update the server. In fact, it was 3 WEEKS later when they updated it. This is their default policy: THEY decide when it can be updated. Oh, and if you manually overwrite via FTP, they detect the game isn't up to date and roll it back on startup.

Their RAM is garbage. My Empyrion dedicated server, on the same machine I stream and play on, uses 2GB of RAM. The same exact server, cloned via FTP, uses over "4GB" on their machine. It also lags a lot more, disconnects players constantly, etc. I'm hosting 4 servers, streaming at 720p/60fps and playing the games all on the same machine that cost under a grand and STILL maintaining 5 times the stability on all of them.

TLDR: Nitrado was so bad I finally bit the bullet and made my own servers.

So me and a friend were looking for cheap low slot ark servers. I cam across this one. I went to order an ark server with 4 slots because the option was there and the price was at 5.75 cad. so i went to place my order and said i needed an account so i was like ok. made one and then went to place it again and it was grayed out screen with a pop up saying you need to charge your account with money. ok. so i get my friend to donate 3$ and i charged 5$ in total it was 8$CAD. when i went to order again it said minimum slot was 8 and that it now costed 14$CAD. I wanted my money back so i went to support. They said

Again, I am very sorry for the missunderstanding on the webpage of us. We do not want to rob our customers.
I will forward this ticket to the corresponding department, to fullfill the
refund.

I´d ask for your patience and understanding.

The money was taken out of the account the next day. A week later no money was refunded and i had to escalate the dispute on paypal. They basically stole my money.

I wouldn't rent anything from them. Their website, especially their donating to friends to keep servers online-option, is unsafe. That's not the worst part, the worst part is their service is lacking. A friend was able to do a Paypal-payment with my Paypal account, about a few minutes after I donated to his account with my own account and saved my Paypal credentials to my Nitrado-account. This lead to a lot of e-mails back and forth to Paypal and Nitrado. Nitrado denied there was anything wrong (I've got obvious proof) and so did Paypal. I gave up on them eventually after dozens of e-mails and took my loss. Just a warning.

Zero response from the providers and from support. No reason given, this is the worst provider out there. Avoid this German crap server completely.