Nitrado

Happy to take my money
No product service or server provided
No communication from support at all
Several days and discord bans you for asking questions

Bought a server named it and started it to make sure all was good before adding mods and changing settings. After it not showing up I msgd nitrado. They blame Microsoft's sensors even tho the name when typed into search does not get sensored making it an allowed name for Xbox. Even mimicked existing server name to still not show up. No matter how much I msg them and provide screenshots they just point fingers at Microsoft and say it shows on thier end. Ummm isnt it the purpose of the server to show up on the paying customers end regardless of what nitrado sees on thiers. Piss poor customer service.

Absolutely horrible. Customer support is nearly impossible to contact and when you do get a hold of them they're lazy, only offering up self help options. My server was dead locked and wouldn't start, they claimed it was mods. I removed all the mods and it still took nearly two days to hear anything back from the tier 2 techs after already waiting several days. This problem has been ongoing since 1-3-25 and still hasn't been resolved. They also will not issue a credit when they are at fault. Essentially they like to steal money. Sadly I reached out to one of they're competitors and they were more helpful than nitrado even when they didn't have to be. If you're looking for game server hosting I would not recommend nitrado. In fact they could offer me a year subscription for free and I would pass.

I recommend havoc game server hosting. Responds to tickets within 10 minutes, even at a low priority. They offer more options to improve game play on the server, ie more memory dedication and a higher CPU usage. They are slightly more expensive with advanced options, but still considered cheap and server slot is nearly quadrupled. Havoc Hosting is by far more superior than nitrado.

After 3 months of our 160+ servers having the runtime taken off all servers we never did receive a reply that could of helped us understand why they terminated us. Even a response saying what we could do like such renew the 160+ servers we had only just spent thousands on for that month. We never gained our population back after this. Went from on average 500+ players at a time daily to under 100 because of this. We had to let go of what we had worked so hard to build over a 2 year period, 24/7 admining, managing, blood sweat tears and many mental breaks later. All for Nitrado to strip us of our hard earned commute. It makes me feel ill thinking of what we had and what we lost. You'd get better dev support at the bottom of the ocean than counting on Nitrado. Was a day to day job i was very passionate about. If only Nitrado devs treated it the same. Avoid Nitrado servers please take my experience as if it was yours. Unfortunately they are the only Server Host for Ark Survival Evolved on xbox so we all ended up going our seperate ways. Really shattering I wish I knew more legality to see if i could get them to compensate the thousands of dollars, damages and the damage it done to our community. Giving our competitors a easy spot at the top where we had been for years. I pray that Nitrado has there day in court for what they do the there loyal customers. And i hope they loose sleep. Its disgusting. Thought you all deserved a update. Peace out and best wishes fam xo

I made a server for me and two of my friends on ASA. It ran great with little to no lag and low ping, but the web interface was either not loading, or extremely slow. Right now it is stuck on a restart/update loop and cant be fixed even with the recommended fix on their discord. I cant even send a support ticket in.

Cancelled subscription multiple times, yet was still charged. After contacting support was met with nothing but copy pasted answers that were not even relevant. Absurd how much effort it took just to get a terrible copied response. Will never do business with them again, and I enjoyed the servers. Sad how their support makes me not want to touch them ever again.

Never buy from this company. It seems like they have a very common bug that occurs every few days at random, and when a game has a patch where servers will get stuck on an infinite loop. They have multiple suggestions, and support that neither seem to help. This site is a joke, if you can avoid it please dont support them

Attempting to fix a server issue for Ark Ascended, after an update. Nitrado keeps reverting to backups of the server and asking us to wait to try to log in, and the server still won't update, so we still can't even find the server to see if its working. Have gone through the "wait 20 minutes" process twice, and the time between each of these was 3 hours. Nitrado support is horrible, and this monopoly on Ark servers is absurd.

I've been a cluster owner for many years now on ark survival evolved and now ark ascended.
The servers are always laggy, and stuff starts to break after the 14 day grace period so noone can get there refunds.
When coding servers for asa lines of code double on there own, which voids the codes from working. Customer service takes up to 2 days to respond and if your server is down for that time... we'll tough luck you won't be refunded or credited the lost time it too for them to respond to your issues.
I hate nitrado with a passion and will never play ark ascended again due to them holding a monopoly on the hosting options. F wildcard and nitrado. If I could give them a zero star or negative star I would.

I was paying for a monthly subscription for Ark Survival Ascended. The server was regularly difficult to manage, and had some of the worst UI interface mechanics I have EVER experienced. The server experience was enough to make my friends dislike the entire Ark game, and only 2 people even tried to stick with the server.
On top of that, I attempted to cancel the automatic extension of my server, and several hours after I had cancelled, I got charged for the server anyway. They are refusing to give me a refund, stating that their Terms of Service do not allow for refunds of automatics extensions. Even if the Automatic Extension was cancelled, they will not refund a false charge. I have spent the last 5 days arguing with their customer service who refuses to give me a refund, so now I'm now going through my credit card company to dispute the charge because they are so horrible with their customer service.

I turned auto renew off and for some reason they auto renewed it anyways. I emailed them as soon as I got the email and they refused to refund. Even though my server had not been on for 20+ days in the month prior (which I paid for prior). This new payment was for another month. To not refund a customer when they turned their auto renew off and you renewed it anyways is disgraceful. Especially considering the server was off and I emailed them immediately.

They also have no technical support. It took 3-4 days for one response email. It would have taken 3-4 weeks at that pace to solve my issue. It was completely unuseable which is why I turned it off. I did not request a refund for that month.

Hi,
I wouldnt really recomend using nitrado, as I have really bad customer experience. I rent a server, and due to not really user friendly UI of their pages, i didnt properly canceled automatic prolong of the subscription, and i get charged another month, while not using their services at all. When I reached them abou this(right after the charge, not like after 14 days), they told me something like, nothing we can do, and further messages will be ignored :D . This is another level of bad customer satisfaction policy. I dont know man. If i run a business, i care about customer satisfaction, so the customers return and spend more money. Its part of every good business case. Anyway, I read a lot of negative reviews all over the internet, so im not spending any more money here, and i advise you not to as well. Have a nice day.

$#*!ty $#*! support. Been using it for one year now, contacted the support three times so far, every time is the same. 0 improvement. When server was lagging and having voids, contacted them to fix it, always replied the same saying they needed to change the ip and port. And when I requested for the 'maintenance' to be done at a specific date and time, simply no more replies from them. I highly recommend y'all to just stay away from this provider. Id give it a $#*!ing 0/5 if I could.

I payed for a Farming Simulator 22 server, the server either keeps restarting on nitrado website, or when website actually says it starts trying to join in game results in the loading screen being trapped on 10% loading. Would recommend staying clear of nitrado and choosing another company.

Customer service will straight up lie to you about an error. I work as an application engineer, so I know a bit about computers. They changed the server and then tried to make it seem as if I used the wrong IP. Even though I've always been copying it from the Web Interface.

Before I could use my server, I had to go through troubles as if I was at work. If you're prepared to put in some work to make your server do the things you're paying for, rent@ nitrado.

I've had nothing but troubles over the years of using nitrado. I try to host as many servers as I can myself. I'd recommend you do the same. It's easy and cheap.

Bought a 3 month Scum server rental. Could not get it to work for 12 hours after numerous reaches out to their support. In the end they could not help me but refused to refund my money?

I'm new to the whole renting a server option but all I can say is, it works. It's not perfect but it works. Originally it was a pain to start up, even for a good computer it took about 2 days to finally start responding/allowing me to go into the stats and expert mode. Its choppy sometimes but it still run decently. Few bugs but if you got the patience for it try it out. Might be different for everyone.

I must express my disappointment with the services and products provided by this company. While they may appear impressive on paper, the reality is far from satisfactory. It feels like a group of inexperienced individuals is running the show. I have encountered numerous problems, ranging from unhelpful customer support to subpar product offerings. Surprisingly, these issues are not limited to the current server I rented; I have faced similar frustrations with previous server rentals. Despite initially believing in their quality, I find myself questioning why I continued to return.

One map been down 2 days others won't start unless we force Stater them ourselves replies slow, if at all, sometimes days useless information being passed to fix when we force start ark map they will email saying everything's fine they fixed it when we're the ones starting up maps and then watch them crash absolute joke they're having on us bank account