Nitrado has a consumer rating of 4.04 stars from 79 reviews indicating that most customers are generally satisfied with their purchases. Nitrado ranks 5th among Server sites.
This company responds to reviews on average within 16 days
No positive highlights yet
I am renting a server at nitrado to host an ark server. We have done several changes and managed to make a boo boo. Contacted customer support and Alejandro Chavez was assigned to help me. He provided excellent help to me. And our server is now back to full normal status. I'm very happy with this server host, and the support they provide. I also want to say this has been resolved so quickly, and that has been during Christmas holidays!
See positive reviewsAfter having repeated hardware problems on my small server, causing my clients to disconnect for extended periods of time, I raised a support ticket along with two replies that provided additional information such as crash logs and timings etc. This ticket was removed from my support interface (although the interface still told me I had open tickets in a big red warning at the top) and nobody ever responded to me beyond the initial automated email confirming they had received my ticket. After two days of no response, I raised a further ticket to query why no-one had responded to my initial ticket. Again, an automated receipt email was received, but again, I received NO response and the open ticket disappeared from my interface the following day. As someone who works with servers on an infrastructure level, I understand that hardware fails sometimes. This isn't an issue and this review is in no way in response to the rented server's performance. This review is purely aimed at the unprofessional and downright rude behaviour of support staff who apparently have no inclination towards interacting with their customers.
See critical reviewsTip for consumers:
Don't waste your money and time, Rent a real service from the ARK:Survival Actual Home page or a private server rental other than Nitrado, I've never had more trouble working with a 3rd party app than I had with this website and app.
Products used:
Nitrado Pc and Xbox rental services for Ark: Survival Evolved
Tip for consumers:
Don't purchase the RAM upgrade for Ark servers. It doesn't effect them.
Products used:
public server 26 slots
Tip for consumers:
@Nitrado_EN @nitrado please guys don't rent from Nitrado. I have learned they are a freaking joke. And don't care about customer support one bit. Been waiting 2 days for @nitrado
@nitrado
support ticket response because YET AGAIN my rented server is F'd up. I'm starting to get pissed off. F'ing A'Holes.
Products used:
Ark server
We offer several options to get in contact with our Support Team. You can call us via Phone/Skype, send in a Ticket, or ask your questions in our Forum.
Nitrado is 100% a legitimate business. They provide premium servers at a premium price. You get what you pay for.
They are the official host of the game server of the game I was playing, and my bandwidth is tied up for me to personally run a server.
Nitrado: Game Server, Voice Server, and Cloud Server - instantly online
What is Nitrado?
Nitrado is a company owned by marbis GmbH. Nitrado was founded in 2001.
Today, it is the leading provider in the area of game servers and application hosting.
It has a unique system, which administers game servers and hosted applications dynamically and automatically.
Thank you for your feedback! It's wonderful to hear about your experience with Alejandro and we really appreciate you taking the time to let us know about it. Please don't hesitate to let us know about any additional feedback or suggestions that you may have for us in the future.
Best regards,
Zach