Nitrado

One map been down 2 days others won't start unless we force Stater them ourselves replies slow, if at all, sometimes days useless information being passed to fix when we force start ark map they will email saying everything's fine they fixed it when we're the ones starting up maps and then watch them crash absolute joke they're having on us bank account

Good luck adding any kind of mods to your DayZ server with Nitrado. With how it's web interface is set up, it's virtually impossible. And forget about asking for help.Writing a support ticket, opening a live chat, etc. will just result in someone sending you the same link to the same Nitrado "wiki" page that doesn't help you with anything. Their Discord server is no help either. They have a "helpdesk-forum" which is just other people that use Nitrado answering people's questions, since no one that works for Nitrado is able to. Save yourself the time and money and use any other host.

Last time our server had some small problems so i sent request Support to Nitrado and was very enthusiastic about fixing the problem by Mr. Ayden and Flores. I appreciate and thank Mr. Ayden and Flores for that help

Type: Space Engineers
Their Mods field in the server configuration files page stopped adding mods. When I opened a support ticket they told me that adding new mods requires creating a new world. Completely untrue. You can add mods one or five at a time all you want, and I've done it on their configuration tools before, but it doesn't work now. However, after pointing this out to them and telling them that their own web pages on how to manually add mods were broken and do not display to users, they basically just gave me a shoulder shrug and said that they only support hardware and not configurations. I told them over and over that I'm asking them to support THEIR web page and THEIR own configuration tool, but they simply refused to do it. I will never attempt to use their service again. I'm giving them an additional star above 1 because their hardware was good and I didn't have any problems with lag or performance.

As Bohemia stand alone DayZ is only available on Nitrado, you are very limited. The price is very reasonable and the support crew responds overnight but the reliability of the servers located in Miami leaves a lot to be desired. Seems we have more "stuck in restart" than run time. After submitting a support ticket, I got a speedy response but nothing changed, Frustrating for sure and to make it worse, I got an email asking me to auto-pay for more months. I have to believe this can be done better. My son is a server admin for a major bank and agrees that the response should not take days to figure out but maybe 24 hours at most. Nitrado... you can do better, please see to this problem. Thanks.

I did not end up staying with these guys but I will say they tried very hard to make things right & to run smoothly for me being I had the lower priced hosting & there was never any lag no matter how I set things in game & anyone who has played ARK knows that it is a resource hog from hell with a lot of settings. They even let me swap between games, refunded me left over portion of money not used, and was just down right awesome.

If you want a... good game server host who will go out of their way to make you feel important & do right by you. Go server.nitrado.net!

Would I recommend anyone to them?
I just did! GO server.nitrado.net!

I purchased a server, 4 days in they were having issues with their server time adjustments making the site inoperable for a few evenings. So here we are now 10 days in and I still can't actually access the service I have paid for so I asked for an extension. Instead, they sent me the remaining balance as a credit...meaning they sent me some of my money back, not enough to rent another month, and didn't apologize for any maintenance issues, or try to compensate me fairly. I just wasted 10 days for nothing. I am beyond angry with Nitrado, sorry excuse for a company.

I rented a server in hopes to get to play with me and my friends.
The most important custom settings were missing and we wanted to add the commands.
None of the official commands worked in game through the server.
When I contacted support about it, I got a lengthy condescending answer how that is not what support is for and to look into their forum.
In the forum my post got deleted because it was "answered" in another post from June 2020 - bwt it was not, the person in there gave up like me.
If you want a stable server, yes they are ok.
If you want customer service that is non existent, then this is perfect for you.
I found a better more user friendly competitor.
No refunds.
Choose wisely.

. I Bought Nitrado for 3 days as I was interested in it I then proceeded to try to set up my server the UI was overly confusing and made no sense I was unable to access configs and then asked for a refund as I bought it 20 minutes ago they then declined my refund. I rate this 0/10 it is horrible please go somewhere else then this is a scam

If you're looking for the following, you've come to the right place:
1. Worthless Technical assistance
2. Shaky server stability (at best)
3. Mediocre pings
4. Ticket response times usually within the same decade
5. Enjoy explaining the technical aspects to their Technicians
6. Bullied into using their monopolized crossplay service (only host that Xbox can use)
7. FTP service? Ha, you thought there was a positive. No FTP storage.
8. Basic features such as a working map, have been broken for OVER A YEAR.
9. Since May 18th (21 days ago) the TWENTY servers we pay for every month randomly reboot, randomly throughout the day.
10. The web interface does not work for wiping your server - must call their Support. See #1.
11. My post is about to be character limited, else I could sit here until 2024 telling you why to avoid this $#*! show.

Worst customer service i have ever had to deal with. My server has been down for 10 days, and the only thing thy answer is the standard "we are working on it" but i'm sure that it is just a BOT. I asked them to send me my savefile but no anwer. Stay away!

Nitrado as a game provider is good and solid partner. Their servers are rock solid and support regarding game servers and technical issues is Ok.

Problem is when you want to cancel all your servers you paid in advance and no longer want to use. Nitrado will not refund you. They will charge you 50% of all your remaining credit and keep all your remaining money on your nitrado account.

Ordering a servers for months till year in advance is not a wise here. If you will not longer need your game servers, They will charge you 50% of all your remaining money you invested into them.

You will receive credit but that credit they won't refund to your bank account. You may only order another game server (what a joke charging (stealing) 50% from your account money you may use to order another game server from them only)

If you want a game server from Nitrado, never pay more than for 1 month in advance. Never pay them like I did, for 3 months or years in advance.

For me, this is pure stealing practice taking 50% as a cancellation fee and after that not refunding even remaining credit back to your bank provider.

I was happy with Nitrado for a long time but this shady practice well.

Hundreds of € taken away from me 113,70€ remaining credit after 50% charge, probably too.

Nitrado, keep my money. I don't care anymore.

Don't support nitrado because they're trying to prevent a free market through predatory tactics like signing an exclusivity agreement so only they can host ark ascended servers for whatever price and quality they feel like. In my experience i spent $30 to play with my 3 friends in a 20 slot server because that is literally the only option.In those 3 days i've had the server its only been operational for 10 of the 72 hours, i haven't been able to play on it or even find it since. Bisect Hosting wouldnt do that to us.

I have rented several different servers through nitrado over the past few years and also have one running for nearly 3 years nonstop now and had no bigger problems. I don't know why many complain about bad performance, I basically never had problems in that regard.

The only problem I remember was when for a few days the performance of my server got very laggy, but that has been resolved quickly through their support service.
Price to performance is also very good.
Overall reliable hosting service, can definitively recommend. (at the very least for Minecraft and GMod, as those have been used by me)