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I rented a server in hopes to get to play with me and my friends.
The most important custom settings were missing and we wanted to add the commands.
None of the official commands worked in game through the server.
When I contacted support about it, I got a lengthy condescending answer how that is not what support is for and to look into their forum.
In the forum my post got deleted because it was "answered" in another post from June 2020 - bwt it was not, the person in there gave up like me.
If you want a stable server, yes they are ok.
If you want customer service that is non existent, then this is perfect for you.
I found a better more user friendly competitor.
No refunds.
Choose wisely.
Tip for consumers:
PixArk does not come with a full control panel and commands added to the config files are not functional within the game.
Petra F.'s review of Nitrado earned a Very Helpful vote
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Hello Petra,
We truly apologize for the recent bad experience you had with our services.
We would really appreciate it if you could please specify to us which ones of the most important customer settings were missing, and if you could please give us an example of an in-game command not working, so then we can investigate more in-depth the issue you were experiencing and help you get it fixed.
Please be aware that we do refunds, just a few minutes after you requested for a refund, we started the process to refund the amount directly into your payment method.
We are eagerly awaiting to assist you further with your requests, please feel free to raise a new ticket, in the following link: https://support.nitrado.net/#/
Also, please have no hesitation to give us any further feedback or suggestions you might have in the future.
Best regards,
Elias