Nitrado

When I made my account, I didn't realize that I made a mistake in writing my email. I noticed a few days later, and when to change it but I needed both emails! So obviously this was not going to work for me. I hopped on the livechat and Antonio helped me out super fast and was super chill and nice. It was very lovely to have the type of service that is kind and relatable. Very prompt and even got my account settled. Super thankful Antonio could help me out! I hope Antonio has the BEST kind of days going forward! THANK YOU!

Owned multiple servers across a few years, Everytime i have bought a server from them about 2 weeks after there is some sort of rollback loss of data that NITRADO can not fix they consistently expect the consumer for having to fix any issues related to loss of data eg; using commands or cheats to get your stuff back when its them that are hosting the server. Constant data loss or server restarting have had the issue on there website for nearly a week and it still remains unfixed but still happy to sell servers full well knowing that at any point you could be sent into a restart loop in which your server doesn't start and have to wait for upto 3 days to get it back.

Payed for a year of service and when i notice a simple fix in the table data base they kept sending me links to info about they type of server i was running like i didnt know what i wanted to run and when i told them specifically how to fix it they just stopped responding and wouldnt do nothing to fix it. Latterly sent them word for word how to fix it and when they seen it they ignored me after $340 spent on a year long server. Control panel was horrible and had little to no options to work with. WORSE SERVER HOST EVER. Then they blocked my account. "No inactive user with this e-mail address has be found."

Their web systems and UI are clunky and still needs a lot of work. Server stability and patching process has improved. I have tried them three times in the last 4 years (Astroneer Server, Valheim Server, and Enshrouded Server).

Their credit and auto-renewal practices are near nefarious. They deliberately obfuscate how to adjust and save turning auto-renewal off. They will argue on policy and terms with you during cancellation to scrape an extra month of charges out of you and block a refund. Read everything carefully if you do choose to use them. Any charges as credit you will never get back. They will charge you for credit purchases over the total cost of the service, then leave the excess credit in the account which you cannot use or be refunded and they will just claim after 3 years of not using it. Better services offered from other companies with less deceptive or sleazy business practices.

I will never use them again. Go read up on their employee reviews if you are curious why they behave this way.

After having repeated hardware problems on my small server, causing my clients to disconnect for extended periods of time, I raised a support ticket along with two replies that provided additional information such as crash logs and timings etc. This ticket was removed from my support interface (although the interface still told me I had open tickets in a big red warning at the top) and nobody ever responded to me beyond the initial automated email confirming they had received my ticket.

After two days of no response, I raised a further ticket to query why no-one had responded to my initial ticket. Again, an automated receipt email was received, but again, I received NO response and the open ticket disappeared from my interface the following day.

As someone who works with servers on an infrastructure level, I understand that hardware fails sometimes. This isn't an issue and this review is in no way in response to the rented server's performance. This review is purely aimed at the unprofessional and downright rude behaviour of support staff who apparently have no inclination towards interacting with their customers.

Too many issues setupping a 7dtd server and server actions are way too long and this has been by far the worst host to have a 7dtd server, not coming again. Biggest issue is that 7dtd server cannot even start with fresh start so it definitely was not my mods or plugins that would have caused that. How can it laos take so damn long to install or start a server, in other host it never took this long lol.

Got a server from this place Monday played on it two hours soon as I logged off that was the end of it. I spent the rest of the week with customer support or not playing my server that Saturday I canceled my account and they didn't even give me any kind of a refund or anything in return 24 dollars for two hours I should of just got a hooker at least I would of got screwed good I give this a giant two thumbs down I hope they get a cold that turns into the clap

I've used Nitrado for 1 months and 15 days.In that time I have experienced 3 major outages on Nitrado's part and dozens of small ones.

There is no proper way to contact Nitrado. When you try, you are put into a feedback loop of FAQ and email chat THAT ARE NOT ANSWERED

I have 2 friends we all work different schedules and only get a little bit a time to play together. I went through the trouble of purchasing a server, thinking we could have some adventures. But because of all the outages we've barely gotten to do anything.

I would avoid at all costs ive tried 2 diffrent games the first one being 7 days to die worked well for half hour then lagged froze and crashed we then decided to try a diffrent game one less demanding so we tried terraria now with that we cant even enter the server we have paid for why because they cant seem to update the game to the latest version the customer service is very unhelpful all they did is re installed the game on the server and hoped for the best and told me to contact them if it didnt work and ofc it didnt now im sat here out of pocket from the money i spent on the server wich i may never be able to use

I had a terrible experience with Nitrado. I purchased a Farming Simulator 2022 server through them on January 8th and things went downhill from there. The FTP server was broken and unusable (which we paid extra for) and then several days later the server will not start and is corrupted. I contacted their live chat each time and eventually they opened a ticket (which I have no way of viewing) and told me they would be in touch. However, it's been over 48 hours and I haven't received a proper reply yet. They only replied to me that they are working on it, but with no ETA or resolution provided. It's frustrating that they are not providing any updates or resolution for the issues I am facing. To make things worse, when the customer service was responsive, they gave incorrect responses and didn't seem to know what was going on, despite this corruption issue being discussed on the forums.

Overall, I have to say that Nitrado is a horrible company and I would rate it 1/5. Their service is unreliable, their customer service is unresponsive and when they do respond they give incorrect answers, seem not to have any idea what is going on, and provide no ETA or resolution. I would not recommend this company to anyone looking for a game server hosting provider.

They act like they never got paid even when Microsoft and the bank say otherwise. Never thought I would fall for a scam, but here I am. Save your money and your peace by finding another host.