Purchased server. Doesn't work.
Contact Support: "game doesn't work we don't know when it will".
"Can I get my money back?"
"Please submit a ticket."
0/10 avoid
Antonio Molina helped me super fast!. Tried updating slot size for xbox on PC. He directed me to do on xbox and even waited to ensure it was done correctly. What a great guy!
My server lost its connection many times in the same day. So, I contacted the support staff. Someone named Hector Santana helped me in a few moments It was so helpful thanks a lot.
Hello Bandar,
We appreciate your feedback! We're glad to hear that your experience with Hector went so well, and it's great to have you here with us. Please don't hesitate to let us know about any additional feedback or suggestions that you may have.
Best regards,
Matt
The support named "Alejandro Chavez" is a very efficient, kind and nice person to work with. Together we were able to solve the problem within no time. I'd always work with him again. 5/5*
Hello Domenic,
We really appreciate the feedback from our customers. We are glad that you are happy with our support team. We will pass on your praise to the support team as well. We thank you for your rating and wish you a good time. Stay healthy!
With kind regards
Your Nitrado Team
After I bought my server I've only had issues (Space Engineers and Ark) Crashes, Server not responding, Rollbacks, Lag, Loosing worlds and progress and more. I will say the support is alright a bit slow but that's fine since they manage to fix most of my issues for a few hours before they appeared again.
Hello Johannes,
Thank you for giving us your feedback, we appreciate it.
We are sorry to see that you had all these issues with your services, and that they appeared again once previously fixed.
The issues you described are definitely not expected nor supposed to occur on our game servers, there is a resolution for all of them, and we can surely help you to get them fixed and prevent these from occurring as much as we can.
Please have no hesitation to reach us back through any of our support channels, so we investigate further the issues you have been experiencing to get them completely fixed:
https://support.nitrado.net/
We will never leave any issue unresolved nor unseen, and we can assure to you that we will always do all what is possible to help you in getting completely resolved any issue you could experience with our host service, also a compensation can be given to you, for any technical issues that could have temporarily prevented you from using your game server.
We appreciate your cooperation with us to give you assistance.
Sincerely,
Elias
I have purchased a server back in January. I have stopped playing the game in May and tried to cancel many times. There is no cancellation button for the server so i was getting charged for the next 3 months and wasnt notified by email I am getting charged until THIS MONTH September of 2023. I messaged the support team and they only issued me a refund for this month and not the other months. This company is desperate for money and does not care about you being inactive in a server. They claim I never tried to cancel even when there is no cancellation button. What a Joke! DO NOT BUY A SERVER FROM THEM! THEY WILL ROB YOUR MONEY!
This guy here i appreciate your help getting my server back up and running after 2 Dayz of restart loop
Quick fast and easy and looked out for the two days the server were down for thank you
Hello Tjay,
We really appreciate the feedback from our customers. We are glad that you are happy with our support team. We will pass on your praise to the support team as well. We thank you for your rating and wish you a good time. Stay healthy!
With kind regards
Your Nitrado Team
They were willing to go above and beyond and assist with troubleshooting my server. They even walked through each file with me to find what was wrong. Awesome help!
Hello Alan,
Thank you for your feedback! It's wonderful to hear about your support experience and we appreciate you taking the time to let us know about it. Please don't hesitate to let us know about any additional feedback or suggestions that you may have for us in the future.
Best regards,
Zach
The servers overall are pretty good I guess. Timeouts happen a bit. But whatever you do... DO NOT pay for upgraded server hardware for performance. It's a scam. You will see zero change
Hello Moses,
Thank you for giving us your feedback! We appreciate it.
Please feel free to let us know about any other further feedback or suggestions you might have in the future.
Best regards,
Elias
Nitrado is waste of my time and waste of money they don't wanna help me to fixed the lag I having I have proof that my server is laggy they don't wanna fixed it so my server need be fixed right now so make me feel I wanna refund my money back since they don't wanna help at all don't get nitrado guy it waste of time I got proof of the picture that server lag everytime you Can see the tree lag
Hello Sky N.
We would love to know all the details, so we could help you with it. Please write us at reviews@nitrado.net, providing us with your user ID number, or any ticket ID, so we can corroborate and investigate the interactions you mention that you had with our support team.
Thank you in advance. We will be awaiting your information
Best Regards,
Luna
Posted a ticket which is incredibly hard to navigate to and it took them 26 and a half hours to reply to me. Do not use nitrado, they just want your money and offer poor servers and poor support
I switched from Gportal because I wanted to use Beacon with ease who go through Nitrado, I was told nice things about them so I went with it. Biggest mistake of our lives! Their customer service is horrible, when they do respond their "solution" for everything is (We can move your server to a different machine to discard hardware issues) like what if its NOT a hardware issue, I'm sorry but I think they're scripted and don't actually know tech support for the servers at all because that's their answer all the time instead of helping me understand what could cause the server crash in the crash log. Absolutely insane and super upsetting but until I can find another place worth going to for ARK I'm stuck with them. They also change your IP address and move "machines" without your permission even when you said NO. I wish I could say something nice about it other than the usage of Beacon Ark but...I have nothing nice to say. Hire people who are not being paid dirt and rupees from poor countries and get people who actually can work with you to solve the real problems.
Hello Adrienna S,
We are sorry about any inconvenience you experienced with your server.
We would love to investigate what the issue was, so we could help you with it. Please write us at reviews@nitrado.net, providing us with your user ID number, or any ticket ID, we would like to investigate further these issues you mention and assist you in the best way possible to get them resolved.
Thank you in advance. We will be awaiting your information.
Kind Regards,
Luna
This site sucks to create a server I am done with this their support sucks do not help at all do not make one with them they are not helpful at all and all around do not care this site sucks
Hello Saundra,
We are sorry about any inconvenience you could have experienced when trying to create a server with us.
We would love to know exactly what the issue was, so we could help you with it. Please write us at reviews@nitrado.net, providing us with your user ID number, or any ticket ID, so we can corroborate and investigate the interactions you mention that you had with our support team.
Thank you in advance. We will be awaiting your information.
Sincerely,
Elias
I own a scum server and it runs very good no prob. U can add more zombies, More birds wild life i have a crazy amount of zombies! And love it! ILL City Roleplay/PVP Server
Hello Myron,
We appreciate the feedback of our customers and thank you for your review.
We wish you a good time!
With kind regards
Your Nitrado Team
I rented a 7d2d gaming server and from the moment I logged on, the server would restart over and over.
Contacted support, and they switched me multiple times to different servers, did a bunch of stuff, finally after about 10 days, I was actually able to use it for a few days, only to log on a Thursday night, ready to play and poof, connection lost, server rebooting again over. I called support they said they would escalate to some other support and would contact me in the order received.
Well that was on the Jan 27th, and still no contact, server is still stuck and they don't respond to tickets now.
Worthless company and the worst support ever.
They did give extensions for my problems, but pretty useless if you never get to log on to use it.
UPDATE: 02/07/2022
I asked for a refund, and they gave me most of my money back very quickly, a few days in fact.
In my review i stated they call me, I meant to say they would contact me, either way they NEVER DID to resolve the server issue!
I was with this company previously and never had any of these issues, sad to see their support has degraded so much.
Hello William,
We are truly sorry about the inconvenience you had with our service.
Please be aware that if you really had issues causing your game server to be unplayable, we can always help you to compensate with an extension on your server rental period, so you don't lose any of the runtime you pay for, and no support request is closed for until we make sure that your game server is working properly.
Our support team usually takes from 24 up to 48 hours to reply and resolve any support request. If it's been taking longer than that for us to respond, we would really appreciate it if you could please write us at reviews@nitrado.net, so you can provide us with your user ID number or ticket ID number, so we can investigate further your case, we want to check how it took 10 days for the issue to be resolved as you mention, we will test the connectivity to your server, and even continue to compensate you for any lost runtime on the game server.
Moreover, we don't actually generate callbacks, so we would like to review where you have possibly been informed that we would call you.
We appreciate your understanding.
Sincerely,
Elias
Started a Farm Simulator to play with my grandson on his Xbox and he was able to connect one time and we playied. He was never able to connect again. Support was crap.
Hello Blacket,
Thank you for providing us with your feedback.
We are sorry about the inconvenience. We would really appreciate it if you could please provide us with your Nitrado account information, by sending an email to reviews@nitrado.net, so we can further investigate the issue you have experienced, and corroborate any interactions you had with our support team.
We appreciate your cooperation.
Sincerely,
Elias
Paid for a server and within 8 hours it was useless, couldn't log in or anything. Total scam, do not use this company.
Hello Baus,
We are very sorry about the inconvenience you have experienced with our service.
We would appreciate it if you could please send us via email your Nitrado user ID number, so we can further investigate and corroborate the service and interactions you had with our support team. You can write us at reviews@nitrado.net.
Thank you in advance, your cooperation will be appreciated.
Sincerely,
Elias
Terrible servers that can be Ddosed by a potato. But the most frustrating thing is that our customer support tickets are now been ignored when asking for help for the last 9 days.
Servers purchased from Nitrado are easily Ddosed. Currently I have 12 servers with Nitrado. All of which are Ddossed dail, shutting the servers down and rolling the ingame save point back. Now the save filed are corrupt as the servers keep getting attacked and what i was told on the phone before the support hung up was there is nothing that can be done.
We have spend 1000's of dollars on these servers to be told nothing can be done. Thank you for killing our cluster with your terrible customer service and Ddoss protection. We will NOT be purchasing anymore servers from Nitrado... EVER...
Iif I could give this review 0 stars I would. Avoid at all costs!
Its not worth the heart ache watching a cluster of 1800 people die and it been allowed by Nitrado. Its obvious Nitrado only care about making money.
SAD... VERY SAD!
#*******: Server Ddos
#*******: formal complaint
#*******: Ddos attacks
Hello Chris,
We’re very sorry that you have experienced difficulties, apologies for the inconvenience. Please know we are happy to help and investigate further.
I have taken a look into the tickets provided and show the ticket in question is still under review. Fragile situations pertaining to the network do take more time than a typical response. Your patience is greatly appreciated. Your ticket (Ticket#10932535) has been escalated so our teams can further investigate and resolve the situation.
We have received your reviews and email. We will be in touch to keep you updated when progress is made or a resolution is met. Thank you for your continued patience.
Best regards,
Zach
Yere Fernandez was very helpful in trying to figure out my problem. They were very friendly and made sure I din't have any other issues or questions.
Hello Carlos,
We appreciate your review! It's really great to hear about your experience with Yere and we want to thank you for letting us know about it. Please don't hesitate to let us know about any additional feedback or suggestions that you may have.
Best regards,
Matt
Servers are stuck in the status "restarting". A solution is already being worked on 4 day on my server and long time support reply
Overview
Nitrado has a rating of 1.7 stars from 168 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nitrado most frequently mention customer service, multiple times and game server. Nitrado ranks 76th among Server sites.
What is Nitrado?
Nitrado is a company owned by marbis GmbH. Nitrado was founded in 2001.
Today, it is the leading provider in the area of game servers and application hosting.
It has a unique system, which administers game servers and hosted applications dynamically and automatically.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello John,
We appreciate your feedback! It's great to hear about your experience with Antonio and we want to thank you for taking the time to let us know about it. Please don't hesitate to let us know if you have any additional feedback or suggestions!
Best regards,
Matt