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I rented a 7d2d gaming server and from the moment I logged on, the server would restart over and over.
Contacted support, and they switched me multiple times to different servers, did a bunch of stuff, finally after about 10 days, I was actually able to use it for a few days, only to log on a Thursday night, ready to play and poof, connection lost, server rebooting again over. I called support they said they would escalate to some other support and would contact me in the order received.
Well that was on the Jan 27th, and still no contact, server is still stuck and they don't respond to tickets now.
Worthless company and the worst support ever.
They did give extensions for my problems, but pretty useless if you never get to log on to use it.
UPDATE: 02/07/2022
I asked for a refund, and they gave me most of my money back very quickly, a few days in fact.
In my review i stated they call me, I meant to say they would contact me, either way they NEVER DID to resolve the server issue!
I was with this company previously and never had any of these issues, sad to see their support has degraded so much.
Tip for consumers:
Run away!! very far away from this company!!!
William C.'s review of Nitrado earned a Very Helpful vote
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Hello William,
We are truly sorry about the inconvenience you had with our service.
Please be aware that if you really had issues causing your game server to be unplayable, we can always help you to compensate with an extension on your server rental period, so you don't lose any of the runtime you pay for, and no support request is closed for until we make sure that your game server is working properly.
Our support team usually takes from 24 up to 48 hours to reply and resolve any support request. If it's been taking longer than that for us to respond, we would really appreciate it if you could please write us at reviews@nitrado.net, so you can provide us with your user ID number or ticket ID number, so we can investigate further your case, we want to check how it took 10 days for the issue to be resolved as you mention, we will test the connectivity to your server, and even continue to compensate you for any lost runtime on the game server.
Moreover, we don't actually generate callbacks, so we would like to review where you have possibly been informed that we would call you.
We appreciate your understanding.
Sincerely,
Elias