Nitrado

The servers they host are always going down or restarting on their own. Can not log in half the time

Great Server Provider, if u configure your Server propperly u dont have any Problems at all. If there are any Difficulties u can contact the Support very easily.

I have reached out to them no response tried discord no response I can barely play on my server 15 minutes before being kicked not worth the buy

So me and a friend were looking for cheap low slot ark servers. I cam across this one. I went to order an ark server with 4 slots because the option was there and the price was at 5.75 cad. So i went to place my order and said i needed an account so i was like ok. Made one and then went to place it again and it was grayed out screen with a pop up saying you need to charge your account with money. Ok. So i get my friend to donate 3$ and i charged 5$ in total it was 8$CAD. When i went to order again it said minimum slot was 8 and that it now costed 14$CAD. I wanted my money back so i went to support. They said

Again, I am very sorry for the missunderstanding on the webpage of us. We do not want to rob our customers.
I will forward this ticket to the corresponding department, to fullfill the
Refund.

I´d ask for your patience and understanding.

The money was taken out of the account the next day. A week later no money was refunded and i had to escalate the dispute on paypal. They basically stole my money.

I purchased an Ark SE server from these parasites because of their exclusivity agreement with Xbox. I spent many months having panic attacks over Ark updates because each and every time Nitrado pushed them out we lost HOURS worth of progress. Any logical person reading this will be like "Well. You should have made backups of your saves." That would be an entirely fair thing to say, but here is the thing. We weren't allowed to make manual backups. They happened automatically whenever Nitrado deemed it so. So. Backing up the save before they pushed the updates out? Yea. Not happening.

Don't even get me started on the customer service. Their employees are the most overworked and underpaid slaves in the gaming industry. These people can barely stand to make it through their day and you have to ask them for help on your server. Do you wanna know what the customer service rep is for? They get to tell you that they can't resolve your issue because Nitrado doesn't allow them the resources and ability to actually provide customer service.

They are going to be the only exclusive server host for Ark SA and Ark 2 for the next 7 years. They will change you way more than any other server host. On top of that you'll get the worst experience ever conjured by the horrors of mankind. It's not even about the money, it's just that bad. I would rather pay GPortal 100 dollars a month for a server than take Nitrado's offer. At least on GPortal my server would actually work.

So all those horror stories you hear about Nitrado's services on the internet? Yea, they're 100% true. You might think that these issues won't happen to you but they absolutely will. Save your money, get another service or don't buy the game if you have no other option.

Price of the service is correct.
The service itself is good when it works, but when it does't...

During last 3 months i had to deal with Nitrado's support a lot.

Each time it took them minimum a day to reply, and usually the reply would be

"We noticed that the your problem is solved, let us know if you need anything else"

And 99% of the times problem was not solved.

At this point i don't even bother opening support tickets, for what? To waste my time hoping they will fix the problem, when i can just wipe the server and save myself and my players time.

There are problems that they simply cannot fix. Server stuck on roll back? If you open a support ticket, you going to waste days, if not weeks of your time waiting for them to tell you "unfortunately, this issue can't be fixed other than by doing a reinstall and resetting your XML files to default", since then i learned that doing a roll back fixed the problem, not from a support staff, but by myself.

Server is experiencing terrible performance problems? They are going to point at your XML files again, and suggest you to reinstall + reset the files to default.

Pretty much any problem you experience, you will be told to do a re-install and reset your xml files to default.

French support staff is a shame, they the most incompetent staff i had to deal with.

"Hello, my server can't restart.

French: try to wipe it.

Several times where support team simply refused to help me and closed the ticket without answering.

Some staff members don't read tickets fully, and just look if server has players in it, and assume that the problem i am reporting is fixed. This type of incompetence makes you waste days, because it takes them a day to answer you.

They need to train support staff more, they contradict each other in answers, majority of them have no idea what they doing, give wrong information about some server functions, i have some other things i know, that happened not too long ago, but i will keep that for myself.

The servers barely run anything, constantly crash, are down constantly and customer service is non existent. This company is literally a meme.

Zero response from the providers and from support. No reason given, this is the worst provider out there. Avoid this German crap server completely.

Treated like a friend, very realistic, and got my issue resolved quickly, did not wait a lot and got everything done. :)