NitradoReviews 168

So me and a friend were looking for cheap low slot ark servers. I cam across this one. I went to order an ark server with 4 slots because the option was there and the price was at 5.75 cad. So i went to place my order and said i needed an account so i was like ok. Made one and then went to place it again and it was grayed out screen with a pop up saying you need to charge your account with money. Ok. So i get my friend to donate 3$ and i charged 5$ in total it was 8$CAD. When i went to order again it said minimum slot was 8 and that it now costed 14$CAD. I wanted my money back so i went to support. They said

Again, I am very sorry for the missunderstanding on the webpage of us. We do not want to rob our customers.
I will forward this ticket to the corresponding department, to fullfill the
Refund.

I´d ask for your patience and understanding.

The money was taken out of the account the next day. A week later no money was refunded and i had to escalate the dispute on paypal. They basically stole my money.

I wouldn't rent anything from them. Their website, especially their donating to friends to keep servers online-option, is unsafe. That's not the worst part, the worst part is their service is lacking. A friend was able to do a Paypal-payment with my Paypal account, about a few minutes after I donated to his account with my own account and saved my Paypal credentials to my Nitrado-account. This lead to a lot of e-mails back and forth to Paypal and Nitrado. Nitrado denied there was anything wrong (I've got obvious proof) and so did Paypal. I gave up on them eventually after dozens of e-mails and took my loss. Just a warning.

Zero response from the providers and from support. No reason given, this is the worst provider out there. Avoid this German crap server completely.

I do not recommend this incompetent host.

I have requested them to add "-sv_pure" to my server's command line, in order to run pure servers, can't have people joining with modified materials like transparent walls and such.

They don't actually give you an option to edit the command line yourself, that would not really be an issue if they made the changes you ask them to, sv_pure is a BASIC, ESSENTIAL setting not something uncommon.

After waiting more than 4 weeks (yes, more than 4 weeks) for a reply in regard to the support ticket I've opened requesting "-sv_pure" to be added, they've said:
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Hello,

Thank you for your request.

Currently it is not possible do add "-sv_pure 1" to the server.
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I run multiple game servers but have did the mistake of transferring one of them to Nitrado, as my servers are built on a very strong fair play foundation that is an ESSENTIAL feature for me and my players, i find it unacceptable that a "Game Host" provider isn't able to do a basic modification like this, as a followup, i will terminate my hosting with Nitrado.

As most of you server owners know, it is not easy for servers to go thru an IP change (especially for users) this has created many frustrations for me + even more time wasted.

I cant not classify Nitrado as anything other than an incompetent game host.

I've messaged their CEO (Marco Balle) to inform him of this but have not gotten any reply, this to me shows he does not care about his customers, why should they (we) care about his business then?

I strongly advise you to avoid marbis GmbH AKA Nitrado, don't make the same mistake i did.