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Shawn S.

Contributor Level

Total Points
82

1 Review by Shawn

  • Nitrado

10/21/20

Nitrado has failed to provide service for multiple gaming servers. Originally we tried to host a 7 days to die server and it wiped, corrupted and was unable to replace. We switched to ARK hoping it was a fluke. That server was also corrupted and wiped 2 weeks in. Today we have experienced yet another customer support agent telling us that the server we have been using for funny enough, 2 weeks, is now corrupted and needs to be wiped/backed up to the beginning. I will never do business with this company again and hope no one else does. They also do not have professionals in their customer service. It takes way too long to hear back from them even in a live chat setting it can take up to 10 minutes for a response after they initially say "Hello, *customer name*". I have attached our most recent experience with their customer service showing that they fail to provide a functiional service yet again.

Tip for consumers:
Stay away and find a reliable service with actual people that know how to host a server. Nitrado is restricted by how much they can assist with as their support has limited education in keeping up with maintenance and prevention.

ARK: Survival Evolved also had/has a contract with this company and the game fails to keep their customers happy due to constant server issues I would think are absolutely related to Nitrado. Stay away and dont allow your business to be sucked into a cheap bid.

Products used:
I will use a highly rated service next time. Nitrado has been consistent in their failures and will not receive any more business from me or in any of my future contracts moving on.

Service
Value
Quality
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Nitrado R. – Nitrado Rep

Hello Shawn,

We appreciate the feedback of our customers very much. I would like to take a closer look at the process. I have sent you a private message so that we can look at the topic again together and find a solution together. We would like to apologize for any inconvenience this may have caused.

With kind regards
Your Nitrado Team

Shawn Has Earned 2 Votes

Shawn S.'s review of Nitrado earned 2 Very Helpful votes

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