NissanPartsPlus

They cancelled my purchase twice just because my IP address was not next door to their office (I live overseas but use my home account when buying online in USD). If that wasn't enough, they charged my debit card three times, with only two cancellations while I am still trying to buy the spare part I need while in Europe with my American specs vehicle! Now I am out of pocket for 2200 USD until they decide to reimburse me. Pathetic. Don't bother with such provincial amateurs who think any client from a different area code must be a crook! Shame on you.

After selection my order and enter my payment details, an error appeared and returned me to the previous page. But the payment has been withdrawn. When contacting them, they keeps ignoring me.

Be careful from them.

I placed an order with the part numbers. Then I'm waiting patently for 2 weeks for my order to show up. Then I get a email saying they need my V. I. N. Number or order will be canceled. I let them cancel order I will go somewhere else. I don't want to wait a month for a simple order.

A part that I ordered from Nissan Parts Plus on 31 December 2019 (shipped by them on 7 January 2020) proved to be the wrong part so, after contacting them and getting approval to return it, I FedEx'd it to them on 16 January. It was delivered to them by FedEx and signed for on 23 January. On 9 February I sent an email to their customer service address (with a copy of the FedEx proof of delivery attached) asking for an update on the refund status. I did not receive a reply to that email so I telephoned their customer service number on 14 February and spoke to Dave, who politely said that he had no information but would ask a supervisor. I offered to give him the credit card number that the order was charged to in case they lost it but he said they had it. As of 21 February, I still have not received the promised refund and I am now going to dispute the charge with my credit card company. PDFs of the order, proof of delivery, and email correspondence are available on request.

They had 5 full business days to ship my order. On 3rd day sent them email, no response. End of 5th day called them only to find out my order still not ready for shipping.