Have used them a few times and things were OK despite their exorbitant fees. But, yesterday bought an electronic ticket to a concert taking place tomorrow Sunday July 3rd. My payment was made, received order con firmation but no ticket! Contacted Customer Service by email (no active number available) and after 24 hours got some stupid person respond in automatic- stating that my tickets would be received once the seller mails them!!! It's an electronic ticket, the concert is tomorrow, and there is no postal delivery at the weekend!
Have called their UK number multiple times from overseas where I am, and all I get is some recorded message that I am in some (scrambled) queue and that I should consider to call later! Will never use this site again. When things go wrong they aren't there to sort it out although the problem is at their end. ALready dreading the fight to get my money back!!