Trying to return my running shoes,because they dont fit me,it clearly says easy return policy on website,but i cant get the return paper,they said they have sent it on mail,but. Next time if you want to make it easy and customer friendly,maybe you should leave the return paper in the shoe box.when/if i get the return slip mail i need to borrow a printer.
Will never shop here again.

I ordered a pair of shoes it was supposed to arrive in 7 days after 14 days I called and they supposedly expedited them they never arrived... I call 4 days later to get a refund I call 3 days later to see when the money would be in my account guess what they had no record of me calling for a refund. IT's been 3 weeks and I'm still waiting for my refund but in the mean time my daughter will not be getting her gift for Christmas... the best they could do was offer me a 20% discount on my next purchase. What a crock. I would beware of every buying anything online that needs to ship from this store.

As expensive as Nike clothing is, it really annoys me I get a partial order but am charged for the whole thing. Quality control is severely lacking. Was on hold for 20 minutes waiting for customer service and opted for a refund. No way I would trust them to send the missng item by Christmas. Never again.

I have always worn Nike and have had success with the product, and have also had success ordering online. But this last (and continuing) online experience has been laughably bad. Long story short--I have been trying to place an order. I keep getting the same error message. I have talked to customer service numerous times over the last 2 weeks, and, unable either to resolve the issue themselves or even place the order for me directly, they have "escalated" my issue. I was originally told that "escalation" would take 48 hours but now they tell me it might take "awhile" because this mysterious "escalation" division of Nike is "very busy". I bet! I think it is now time to look for another product!

I'm so impressed with this company and their customer service. My daughters nikeid shoes came early but unfortunately they were way to big. We contacted the company not really expecting they would do anything since they were customized shoes. They however said they could absolutely be returned at no cost to us. We of course ordered the same custom shoes in a smaller size. I have to say I think the only shoes we will have from now on will be Nike due to this outstanding service we received. Thank you so much Nike for offering quality products and great service.

I ordered 10 items from Nike. Received two completely unrelated items. Contacted customer service to resolve the matter. I had used a discount code to purchase the items. Initially offered a refund and told to return the incorrect items. Only offered a price match for the items following multiple phone calls and extremely evasive and dismissive customer service response. When I attempted to get the price match it was not honoured. I had been a returning customer but never again. Just wanted people to proceed with caution given how Nike responds to their own mistakes.

They use Lasership as a carrier. Placed order on 11/22 and told they won't react until Dec 7th? 15+ days is unacceptable. Lasership saying they never received shipment. Nike is saying it went out on the 23rd. Nike customer service won't reship or credit. I expected more from Nike.com. A staple in the industry should be partnered with FedEx. No more Nike for this household.

Brought a pair of ladies nike 270 trainers in size 7 did not fit don't think they are made for ppl with wide feet tried 7.5 still didn't fit & size 8 is too big. Had to return the trainers as did not fit. The trainers looked great was disappointed as had to return.

I had my Nikes that I paid $90 for for a total of six months. I wore them sporadically and never in the rain. The sides by the balls of the feet began fraying and the heel reinforcement tabs began poking through the fabric into my heal. I paid $20 to send them back to Nike Rebound priority tracking mail and they denied my claim stating normal wear and tear. I'm 59 years old and my exercise is walking my chihuahua, so how much wear and tear can there be?. So $110 for six months of sporadic use? No way. They have lost a good customer. And I will make sure to tell my friends and family how wonderfully Nike backs their products.

I purchased some Nike Tennis Shoes for my daughter and within two months, they had developed a hole in the toe area. This was from normal use while playing tennis. Obviously, any quality shoe should not develop a hole in them after only two months of normal use, so we filed a warranty claim with Nike. We had to spend $16 dollars shipping from the Bay Area in Northern California to the warranty address at Nike, which was the cheapest cost available (and unreasonably high).
I received a quick rejection to my claim, stating this was normal wear and tear. They left no way for me to respond to them. I faxed two letters successfully to their Corporate Office and didn't receive the courtesy of a reply. I filed a complaint with the BBB and Nike refused again to attempt to satisfy us as customers.

We are now all done with Nike in this family, since they do not stand by the quality of their product.

Purchased men's custom AF1s as a Christmas gift. They were worn by a high schooler at school and to do on the fly athletics like pick up basketball a few times a week. Within a few months back was ripping out and sole is compromised. Do not buy unless they are only going to be worn occasionally as a fashion statement. Very poor quality for the price. He was disappointed.

In need of sneakers or other sportswear without a doubt I go here! Why? Because Nike is always stylish, comfortable and of high quality! Here you can find both classic models and extremely custom ones of a wide variety of colors and textures. In my wardrobe there are sneakers, pants, t-shirts, bags from this brand. I will say right away that I am not a athlet, but nevertheless I buy quite a lot of things of this brand, because Nike can be worn not only in the gym, but also in everyday life.