I'm so impressed with this company and their customer service. My daughters nikeid shoes came early but unfortunately they were way to big. We contacted the company not really expecting they would do anything since they were customized shoes. They however said they could absolutely be returned at no cost to us. We of course ordered the same custom shoes in a smaller size. I have to say I think the only shoes we will have from now on will be Nike due to this outstanding service we received. Thank you so much Nike for offering quality products and great service.