I ordered a pair of shoes it was supposed to arrive in 7 days after 14 days I called and they supposedly expedited them they never arrived... I call 4 days later to get a refund I call 3 days later to see when the money would be in my account guess what they had no record of me calling for a refund. IT's been 3 weeks and I'm still waiting for my refund but in the mean time my daughter will not be getting her gift for Christmas... the best they could do was offer me a 20% discount on my next purchase. What a crock. I would beware of every buying anything online that needs to ship from this store.