New Garden Plants

I ordered 4 plants and when they arrived they looked like they had a to war. They were crushed and dying. I am not a novice and these 'icecicle' plants are usually a hardy plant. With crushed leaves and their poor condition, I could not bring them to life. Ido not recommend buying from this business.

I ordered plants from New Garden plants in May of this year. They have sent the tracking number when they shipped it. When FedEx site showed "delivered", it had a picture of someone else's door and I have not received anything. I called FedEx and they said that the package with this tracking number was supposed to be delivered to a different address. I contacted New Garden plants and they said that they will re-ship the flowers. They have not re-shipped anything and stopped answering my emails (there is no way to contact them over the phone). I wish I read reviews before ordering. So many other people had similar experience!.

Ordered 3 plants, only received 2. On the receipt hand written "sorry n/a we will refund", but never did refund. They should have let you know ahead of time and refund on the day they shipped the plants. Sent them 3 emails, no reply. Called them, the phone greetings tell you to email Pete. With the 2 plants received, one was yellow and not in good shape. Will not recommend.

Over the past few months, I have spent a lot of money to this company and my experience has overall been good, plants are good size and overall healthy. The plants come quickly but my problem is customer service. My first order consisted of numerous plants, all looked good but there were 2 plants that didn't survive. Tried contacting company but no response. My second and third order were nice size healthy plants but my last order had one dead plant and another didn't look healthy. I once again reached out to this company (twice) and still no response. Then I read where you have to mail the dead plant at my expense to be refunded of a new plant but shipping cost more then the plant. No wonder why they don't respond. I will never use this company again.

I would like to revise my previous review, which questioned whether this was a legitimate business.
I have since received the (3) blue waterfall bellflower plants ordered on May 25.
An email notice of shipping with Fedex tracking was received on June 5, and plants arrived on June 7.
They were packed extremely well, individually protected and all were healthy, watered, and correct.
Although the lack of response to emails was certainly frustrating, I likely reacted to other negative reviews and assumed the worst. This was, in fact, a holiday weekend. New Garden Plants is legit. And I would probably order again. However, the lack of prompt customer service communication is certainly a negative.

I ordered 7 plants. Six were not at all matching the online description and the other was a dinky little baby plant. I contacted the seller many times. No refund, no replacements. He claims the plants will magically turn into the plants I thought I was ordering, as for the baby plant, he won't replace it nor refund me.
Please use caution with this business as you won't get compensated for their mistakes. They don't care.

I ordered 2 quart size Coral Bells, in April 2024. When I received the order, one pot just had dirt. The other pot had the smallest coral bells I have ever seen. I took a photo and sent it to the store. When I poured the dirt from the pot.it was a tiny 2-3 inch pot coral bell that was planted UPSIDE-DOWN in a quart pot. Same with the other pot. One could tell it had been placed in the larger quart size pot! So, they were charging for 'quart size pot' plants AND 'quart size shipping charges'. I sent photos and comments to the nursery...no reply. They are scamming and defrauding people.

Very disappointed in the 3 supertunia plants I ordered. They were in limp condition, did not respond to being watered, and still don't have buds on them. I have planted them in hopes they will eventually bloom. The price was quite a bit higher than what I have paid for Proven Winners elsewhere, and the containers were smaller than what I usually get. Will not be ordering from this place again and have written a note to "Paul."

I ordered 100 dollars worth (6 plants) of black snakeroot - brunette bugbane - and received 6 spikenard instead. Completely different plants, colors, uses etc. Pete does not answer emails and I was very pleasant with the first 3 emails sent. I basically gave him 100 dollars for nothing as he does not acknowledge the order mistake and will not even return the email. I will report to a business bureau in Grand Rapids if I can - this is a scam website.

I received my $70.00 worth of plants. Nothing like pictured with beautiful blooms. They looked like starter plants some arrived with only 3 leaves. I sent Peter the pictures and told him of my disappointment. He gave me $11. In credit. I'm not sure this a real business. Seems like a backyard Gardner with starter plants. There is no way an owner could look at the photos I sent and not refund more. Needless to say this was my first time shopping here and my last. Don't waste your money here folks.

I purchased 32 plants from New Garden Plants in the amount of 277.00. When I received the plants, many were dead and others were questionable. I emailed Pete immediately and made him aware of what had happened. The following day I sent photographs, a list of plants that did not survive and those that may not be able to be saved. The root system on many had not matured, which makes it almost impossible for plants to come out of shock from being shipped. It has been 3 weeks, 4 emails and no response. Although they clearly state there is 100% guarantee with the proper documentation, your only option is their email address. Not replying is simply a way for New Garden Plants to avoid fulfilling their obligation to the consumer. Nancy M.

I had 1 great year with this company. This year I ordered in feb for an april delivery. The plants arrived and 3 had black leaves. I believe they froze or were stressed out and dry for too long. Contacted them numerous times (you can only email them) and finally they replied that they thought they would survive. I wanted healthy plants not ones that I would have to nurse back to health. Well they died and multiple texts were made again and I got the one that they would replace 2 plants. 100% guarantee they say. WRONG! It's almost june and no word or plants. Bad bad. Customer service! Last year I changed the date on my order and they took the money out twice. That was an ordeal in itself. Why go back? I did get great plants last year and silly me I thought putting in my order early would guarantee me my plants. Buyer beware!

I received earlier orders that were quick and healthy plants. I really wanted a butterfly bush and ordered 3 of them. I kept getting notifications that they were on the way but NOTHING came. They had been sitting in a warehouse for days. They finally arrived a week or so later and appeared to be dead. I notified Dave and he promptly sent me 3 healthy plants at no charge. I hope he was reimbursed by the shipping company. These plants seem to be thriving. I will definitely be using this company again. Thank you!

I liked the plants so much I placed three separate orders. Due to the pandemic they ran out of one or two and send substitutes that I was not happy with. I received a response after several days and they replaced them. This was during the height of the pandemic when everyone was out of everything, and folks were getting more stiff then usual online. I think people gave bad reviews because they did not take this into consideration. I was very happy and will use them again. These were the healthiest flowers I've ever purchased!

Purchased 12 Sonic Bloom pink weigela 10 doing good 2 died within 2 weeks, this company does not even respond to phone or email. Would just like to have the 2 replaced

I bought 3 plants <$30.00. I received the plants wilted and planted them right away. They died a couple days later even after following the directions. I emailed "pete" but never received any response after two attempts. I don't even care about a refund at this point because it's such a small value, but it's the principle. A little customer service would be nice. Will not be purchasing any product in the future from this nursery.

I ordered 4 "Silver Gumdrop" Coral Bells. Four Pink Panther Coral Bells arrived. I tried to send a letter to the address on the packing box. The letter included a photocopy of the order clearly showing "Silver Gumdrop". Also in the letter were 2 photographs of the "Pink Panther" Coral Bells, one inclusive of the 4 white plastic pots and one a close-up of the label "Pink Panther". The letter was returned by the Post OffOfice "Return to Sender, Not Deliverable as addressed". I also tried unsuccessfully to contact this company by email. How do I contact this company to either get the plants I want or protest the Visa charge?

Recently placed an order for 18 plants, shipping sent package to Georgia
But I live in New Hampshire, the site owner Pete could care less about my order
No plants. Communication. Resolution, had to shut them down on my card for payment