We ordered our coneflowers on Sunday, they were shipped the next day on Monday, and we received them 3 days later on Wednesday. That was fast! Not even superman can deliver them that fast. The plants arrived healthy in their own pots with labels. We also received a free dwarf butterfly bush. We're impressed. We'll definitely order plants from them again.
I ordered a couple of butterfly bushes from them last fall. I planted them the day after I received them and made sure I kept them watered and then mulched for the winter. This spring one of them was really slow at starting and the other did nothing. I'm not a rookie at this so I know I did nothing that would have killed the plant. I contacted the company and was told that they would either replace or refund my money but would I send a picture of the dead plant to them first. I was out of town but a week or so later I sent them a picture. I got no response so I resent my e-mail. Again no response so I tried a 3rd. time. This time I got a response and they said they have no over winter guarantee. So I guess I'm just out of luck. Well I bet you can also guess that I will not be rushing out and buying anything else from them either.
They were the best plants and the best packaging I have ever received online - 2 orders of rudbeckia and coreopsis
I ordered 28 plants from New Garden Plants in Hudsonville MI on the 8th of December and received the plants on the 15th of December. After spending a day on the web trying to find a vendor that would ship immediately and not wait til Spring, I was ecstatic. I received the plants today. NOT ONE PLANT WAS LABELED! I have 28 pots of plants and have no idea which is which. I tried to call and got a recording that tells me to send "Pete" an email. Which I did. I buy a lot of plants and am experienced in using dot-com companies for plants. I do not recommend anyone buy from this site. It is irresponsible to not mark the plants and not have a telephone number I can speak to a live human at. Shame on you New Garden Plants nursery and shame on you "Pete".
Added Comments: After unwrapping the first 11 plants, the rest had labels on them. So I was able to discern what 11 of those unidentified plants are. The 12th plant was a freebie. The label was stuck down in the pot. I'm still not happy with that kind of mistake. I'm not sure I'll use New Garden Plants again. I still have to get over my homicidal anger!
Tip for consumers: If you order more than one type of plant, you will have trouble discerning which plant is which.
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