New Garden Plants

I ordered 28 plants from New Garden Plants in Hudsonville MI on the 8th of December and received the plants on the 15th of December. After spending a day on the web trying to find a vendor that would ship immediately and not wait til Spring, I was ecstatic. I received the plants today. NOT ONE PLANT WAS LABELED! I have 28 pots of plants and have no idea which is which. I tried to call and got a recording that tells me to send "Pete" an email. Which I did. I buy a lot of plants and am experienced in using dot-com companies for plants. I do not recommend anyone buy from this site. It is irresponsible to not mark the plants and not have a telephone number I can speak to a live human at. Shame on you New Garden Plants nursery and shame on you "Pete".

Added Comments: After unwrapping the first 11 plants, the rest had labels on them. So I was able to discern what 11 of those unidentified plants are. The 12th plant was a freebie. The label was stuck down in the pot. I'm still not happy with that kind of mistake. I'm not sure I'll use New Garden Plants again. I still have to get over my homicidal anger!

The vendor never sent the plants I ordered, did not refund the money I paid, and did not communicate.

This review is a bad news good news review... To start with the bad news... I ordered 3 coneflowers, known as echinacea. When they arrived the plants arrived nearly dead. I looked at the box and the packaging of plants and the box they came in showed no signs of damage. But the plant's dirt was half gone, spilled out of their containers, and the plants looked like they've seen better days which I believe was partly due to the courier(s) (whomever they maybe) and the distance which it came from. But regardless of all that I was very disappointed so I reached out to Pete and sent him photos. Since my life is busy with filming and editing as a creator on Youtube (jscursions: https://www.jscursions.youtube.com) I haven't had time to look for any email responses. I have however continued to nurse these 3 poor pathetic plants back to life in hopes of turning them around - in which all have shown promising signs that they will be ok...

The good News and why I chose to give 5 stars to New Garden Plants is because I I know first hand as a gardener/ landscaper and once business owner of a Stain Glass Business... With every business or gardener/landscaper, there has to be failures to flourish and see success. And part of success comes from recognizing the failure(s) and doing something about it. And that is what I see that Pet/New Garden Plants has proven to do by acknowledging my email and doing something to make it right. For that reason I give them 5 stars. Because a few days later (not expecting a thing) I received another box with 3 new coneflowers and 2 or of the 3 look fantastic. The other one is not as big. But nevertheless satisfied with the end results. So, thank you Pete for the additional echinacea plants, it is very much appreciated.

Everybody deserves a chance.
Juanita AKA jscursions

PS - This site wouldn't load picture of plants