New Garden Plants

I placed a large order ($162) for plants without checking reviews. My fault. Except for the helebores that were decent, all the plants were extremely small. I received three of one species that were all dead or dying. I notified the company immediately. I planted and cared for the plants but two of the three died. I again notified the company. No reply. I notified them a third time and never heard from them. Their plants were not cheap and the quality was very poor for the prices paid. The plants in the photo were $8.95 each. DO NOT ORDER FROM THIS COMPANY!

I ordered my plants ( June 2021) a couple of weeks ago- arrived within a week. I placed an order and then did a "add on" with another order. They accidentally charged me "shipping and handling" twice. I wrote them an email- I had a responce within 24hrs as well as the shipping cost back in my bank account.
Nice plants, GREAT prices, reliable customer service. I will order again.

Prior to making a purchase, I sent a message asking about the size of the plants. I quickly received a response along with pictures of the plants. I received my order very quickly. The plants were carefully packed for shipping. They looked very healthy upon arrival. I am very pleased.

Nine plants I had to throw away; the rest were so piddly and weak I am digging them out and replacing with something else- NOT FROM THEM!
When I asked for a refund vis a vis their 100% satisfaction guarantee, Pete (the owner) stonewalled me.
NOT A RELIABLE OR HONEST SOURCE FOR PLANTS.

The day after I placed my order I set an EMail to Cancel my order and to give me a refund because I had just found out that I had to have surgery because I have cancer, I EMailed Pete 3 times and my sister did too, while I was in the Hospital, there was No reply of any kind from Pete, my sister also left phone messages. Still no reply from them. Then I get an email that my order shipped (my sister checked my emails and told me it shipped) so I decided to keep the plants, they arrived is less than a healthy condition, my sister planted them and did everything she could to keep them alive, but as of 8/18/2020, we had to call it they did not survive. I sent an email to *******@newgardenplants.com today 8/18/2020 to let them know that their plants died and that I would take replacements or a refund, I am waiting 3 days to get an answer to this issue, this review may have a part 2.

Wrote wrote of very negative review cause I got no confirmation on my email nothing on my order history and as I sad the hone number is only a recorded line but I acted too soon cause this morning my plant arrived a little droopy but looks very healthy hoping it I
L perk up and the size a pretty descent will update

I purchased 20 plants from New Garden Plants.com, at a total cost of $233.46.

All the plants were delivered in a timely manner and seemed to be delivered in good shape. Unfortunately, one of the plants - The Incredible Blush Smooth Hydrangea - did not make it. I followed all the instructions on the website, contacted Pete by email and he asked me to send photos of the plant, which I did. After I sent the photos - I did not receive a response. I sent Pete a total of 3 emails. Nothing. Never a response from Pete. (NOTE: I have 6 Hydrangea plants in my garden so I am not new to growing them.)

To quote part of the NewGardenPlants.com's Guarantee - "If you do have problems with your plants you may contact me via email and I would be happy to offer advice and suggestions of ways to help correct the problem." This, apparently, is not the case, as I was ignored.

Would I buy from this company again? No, because they have poor customer service and they do not stand by their guarantee. NOTE to Pete: Ignoring customers is a bad business practice.

I ordered 14 succulents from him early last spring. I live in an apartment and I sent him a list of what I was considering before I ordered and he said they would all be fine indoors. The box was a week or so late and I probably should have asked for it to be delivered later in the spring.

I was expecting all "new" plants, and 3 or 4 were old stems with just a few leaves each. Also, most of the plants were upright, but there wasn't enough room for all of them in the box, so he lay maybe a half-dozen of them on their sides - which created a mess. I almost tossed one planter as it looked like there was nothing in it, but then I found a really tiny plant - an inch at most, buried under dirt.

Also, a lot of the plastic "grower planters" were a narrower diameter than he claimed.

Some of the plants did surprisingly well, but others didn't make it.
I ordered two Crassula Red Pagoda because his photo made it look very colorful and dramatic, but what I got didn't look anything like that.

From now on I'm buying all my succulents in person at Home Depot so I can avoid the bait and switch with mail order - showing you big beautiful plants in photos, but then sending small and not necessarily healthy ones.

Photos are the Crassula Red Pagoda as shown and as delivered.