• Newegg

Newegg

Overview

Newegg has a rating of 2.8 stars from 1,320 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Newegg most frequently mention customer service, credit card, and next day problems. Newegg ranks 163rd among Computer sites.

  • Service
    207
  • Value
    188
  • Shipping
    197
  • Returns
    164
  • Quality
    174

This company does not typically respond to reviews

Positive reviews (last 12 months): 18.8%
Positive
6
Neutral
0
Negative
26
75
See all photos

What reviewers want you to know

Positive highlights

  • Newegg's customer service used to be top notch now it seems like they hire the handicapped.
  • I have ordered plenty of computer parts from Newegg and they are a great company to deal with.

Critical highlights

  • I wonder how much business they are loosing with their complete incompetence in dealing with credit card verification?
  • Newegg is the king of deceptive practices and poor customer support.
How would you rate Newegg?
Top Positive Review

“Great site for electronics”

Larisa I.
12/14/23

Received my card, finally! There was a delay with delivery but this product was worth the wait. Thanks, newegg. It's already my 5th order from them.

Top Critical Review

“Fraud Fraud Fraud”

Mike C.
1/16/24

Company scammed my wife out of 650$ of computer parts and components. She ordered 9 items, recieved 1. Box un opened, after contacting new egg, they blew it off for 2 months until we disputed the charge on our credit card. Avoid at all costs. Read reviews. They do this to hundreds and hundreds of people. It's not unheard of, please avoid doung business with them as you'll be left stolen from.

Reviews (1,320)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (273) credit card (62) computer parts (43) customer support (33) store credit (17) return policy (35) gift card (15)
Thumbnail of user valentinod10
2 reviews
0 helpful votes
August 31st, 2023

Newegg offers a vast selection of electronics, computer parts, and accessories, it consistently delivers competitive prices and a user-friendly shopping experience and search engine for parts. Newegg is a top choice for quality and convenience. Two thumbs up!

Service
Value
Shipping
Returns
Quality
Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Valentino! Thank you for taking the time to leave us a nice review! :)

Thumbnail of user peachr2
124 reviews
331 helpful votes
May 25th, 2020

This is a great place to get your technology from. You need to watch it as they'll slip in some old technology into built products. Returns are easy and generally not questioned unless you do something stupid like break it. Prices are average and decent. Products ships quickly. Would recommend with a bit of caution.

Thumbnail of user ionnti
10 reviews
12 helpful votes
June 6th, 2020

It's a good site. It is useful if you need to make a few orders, usually the stuff are delivered quickly and without delay. But as for me prices are a little overpriced, so all the time I wouldn't order here. The site is quite easy to navigate.

Thumbnail of user samt250
12 reviews
44 helpful votes
August 14th, 2020

I have been purchasing business computer equipment from Newegg.com for a number of years and they have never disappointed. Shipping is fast and I often get my product shipped same day as order is submitted. Their pricing is very competitive. Have not had to return anything to them. Sometimes a bit difficult to get customer service on the phone but they are available via email and they do respond quickly.

Thumbnail of user kershinatorj
1 review
0 helpful votes
July 19th, 2021
Verified purchase

***UPDATE*** at the Bottom under original post.

I am an IT guy, I do IT support for a firm as well as it's clients and staff.
I have been buying from Newegg since the beginning, 20 years now and Newegg is lost.
It's business model is buy online ship to buyer. Well with Newegg using bottom tier shippers like Laser ship now, the quality and reliability has been lost. Newegg's customer service used to be top notch now it seems like they hire the handicapped.
I recently purchased 10 monitors from Newegg, 2 got damaged 3 didn't show up and laser ship put a bogus signature attached to all shipments even ones that Laser ship showed had not been delivered yet and were in transit.
They tired to deliver to a buisness on a Saturday June 26th. We were close like many others that weekend. I contacted newegg immediately and they put shipping claims in.
Over the next 3 weeks an email chain of stupidity unfolded with 4 or 5 people fumbling the claims and repeatedly asking me for the same information over and over again.
Monitors finally started to show up 2 at a time 3 times meaning I received 6 of the 10 over the next two weeks, there were still 4 outstanding with one begin turned around in transit by the shipper and returned to newegg for damage by the shipper Laser ship. Of the 6 I finally received 5 were okay and one was damaged by water, the one that was returned by the shipper was returned to newegg and I was refunded 0.00 dollars with no explanation as to why I wasn't refunded the full amount and shipping, 3 are missing and we are out over 900 dollars right now, cant make this stuff up. I will never use Newegg again because they decided to take no responsibility for the shipper they chose to use I did not have an option at check out to use a different carrier, and they wont refund me for the monitor that did show up that is damaged. They say it's past their return window even though the shipper returned one and the other was only delivered last week over 3 weeks from the time I purchased it. It should not be my responsibility to fight with the shipper they choose. That's why I pay them for shipping so they can use who they think will get the product to their customers as quickly and undamaged as possible. RIP Newegg. You lost me, my company, and my clients as a consumer of goods from you. I worked with you for 3 weeks. Now I will dispute the charges with the credit card company. Hope you loose. Ever since you sold out to the Chinese in 2016 you all have been headed towards Tiger Direct status, Well now your there congrats.

Update
After writing several of these reviews on multiple sites and reviewing each staffer that assisted in the shipping disaster, Newegg agreed with me that the Shipper is the one who is at fault and refunded me for the 5 Monitors that were damaged or "lost" in shipping.
I updated Newegg back to up to 4 stars from 1 because prior to this issue Newegg customer service was always on top of the ball when it came to resolutions for Broken, damaged, or lost items. It used to be one call or email would set the ball rolling and they resolved issues almost like it was auto pilot.
I gave 4 stars because the resolution department has to be a little more on top of the ball and pay attention to the history of a claim so the client isn't repeating their selves over and over, or having them make a judgment based on the wrong information because they failed to read or did not have available the entire conversation history for a claim.
I appreciate Newegg doing the right thing and refunding me but I hope to god they never use Laser Ship again. Worst shipping company this side of Uranus.
Thanks Newegg.

Tip for consumers:
Make sure they don't ship using Laser ship. Pay for USPS,UPS or Fedex if available

Products used:
Dell Monitors

Service
Value
Returns
Quality
Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Kershinator. We are truly sorry to hear about your dissatisfaction with Newegg and your most recent order. Please allow our team to have a second look at this matter by sending us an email to community@newegg.com, in that email please include your order number.
Thank you,
Natalie [Newegg Support]

Thumbnail of user bobbyt39
3 reviews
1 helpful vote
November 14th, 2018

Good variety of products, there are even some non-tech related stuff, though I haven't tried buying those. Delivery is usually on time and the packages are in good condition.

Thumbnail of user iant288
1 review
1 helpful vote
June 17th, 2022

I ordered a Motherboard for my new Gaming PC, the only other part that was currently still being delivered was the CPU (Which was arriving tomorrow). It said it was delivered, but I checked the front door, nothing. I even checked 4 of the surrounding Apartment complexes to see if it was accidently delivered to them, nothing.
Now, I'll mainly put this on UPS and their stupid delivery system. But Newegg's Agent was very helpful and understanding compared to UPS. Who put me through a loop twice before being able to actually submit a Missing Package problem.
I'll rate this a 5 Star Review once my Motherboard actually arrives, and I'm able to start putting together my PC.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hey Ian,

We appreciate you taking the time to share your experience with us. We are sorry to hear you had some trouble with your order. If there is any additional support you may need, please email us at commuinity@newegg.com

Thank you,

Eva [Newegg Support]

Thumbnail of user merlind16
5 reviews
5 helpful votes
June 15th, 2017

This company will be a continued source of my shopping needs. They are always willing to help out with your order and questions. Just recently something had gone wrong with my order. All I needed to do was call them and, without hesitation, they fixed the issue perfectly. Great customer service and great deals too!

Service
Value
Shipping
Quality
Thumbnail of user shailyn2
2 reviews
4 helpful votes
July 24th, 2016

Newegg has variety of computers and parts also. As my laptop has become old, I wanted an external HDD to backup my data on that, so that anytime if I change it or not but my data become safe. Searched and found number of options for HDD but finally had to pick from 2. They are providing good information about the product that even non technical person can understand. Everything went cool but I had to wait for somewhat longer for delivery. But all in all, the overall experience is good.

Service
Value
Shipping
Quality
Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Shaily,
Thank you for taking the time to share your feedback with us! We apologize for any delays you experienced and we'd like to see what caused this. Would you mind emailing us at wecare@newegg.com with your order number & please reference your review here? Thank you!

Newegg Support - William

Thumbnail of user sarahl833
4 reviews
0 helpful votes
July 25th, 2020

Got a good price on a lap top but had some issues, they did solve it. So it was good of them. Would recommend calling them with any issues so they solve right away.

Thumbnail of user hileyp
44 reviews
190 helpful votes
February 20th, 2020

I ordered a laptop from Newegg because they offered the best price. Nevertheless, I had to wait a week more than expected. I was afraid that the package is lost but it arrived eventually.

Thumbnail of user williamp106
2 reviews
1 helpful vote
April 29th, 2016

I have purchased many items including a TV set, computer memory, hard drives, DVD drives and more from Newegg. I have never had a problem with them. I particularly like the free shipping included with all my purchases. All my items have been bought directly from Newegg so I cannot comment on buying merchandise outsourced to one of their partners. But I have been very satisfied with them so far. They will most certainly have my business in the future.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello William,
Thank you for taking the time to share your feedback with us! We truly appreciate your business and support! Feel free to email us at wecare@newegg.com if there's anything we can do to make your shopping experience even better! Thanks!

Newegg Service
William

Thumbnail of user richardn25
7 reviews
5 helpful votes
April 4th, 2016

Pros: Quick about shipping merchandise and getting it to you. Reliable. Good return policy. Customer service is usually good. Ads online are more accurate than Amazon so wrong items are sold and shipped. What you see is what you get.

Cons: Often more expensive than other online stores. They usually ship small items in a box that is much too large for the item. Selection of software is not as large as some other online stores.

Thumbnail of user andreww154
3 reviews
0 helpful votes
January 12th, 2017

All the items are rather good, the quality suits me. Will be back for more, I think. Cant tell about any negative sides at this point, haven`t got many orders for statistics.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi Andrew,

Thank you for your feedback If you have any suggestions on how we can improve please send us an email at wecare@newegg.com. In the subject, please write "Attention: Darlene".

-Darlene (Newegg Support)

Thumbnail of user mohameds48
3 reviews
1 helpful vote
June 11th, 2018

Very nice and promising site, with good service and good products, i got a laptop from there and it arrived in time

Thumbnail of user christopherh77
4 reviews
4 helpful votes
March 10th, 2015

My experience for the Newegg App is primarily on Kindle Fire HD 8.9. It is OK, but could use improvement. As compared with viewing the Newegg website through a browser, it seems to have caching issues, slow to browse larger lists of items on special (site versions of email deals). The notifications are nice though and I am glad to also get this app on my Android devices through the Amazon App Store instead of the G-store.

Service
Value
Shipping
Returns
Quality
Thumbnail of user monicar106
1 review
0 helpful votes
September 23rd, 2018

I like the fact that everything I ordered that stretches fits very well and comfortable I will order again.

Thumbnail of user traceyn12
21 reviews
13 helpful votes
March 30th, 2017

Bought a phone but the merchant didn't want to return the money I paid. I had to call up NewEgg to get the refund a few times. It took a while, but NewEgg finally refunded my money. I would recommend everyone who returns something to make sure they keep their tracking number, otherwise there is not proof you returned it.

Thumbnail of user jasonc1410
5 reviews
1 helpful vote
July 26th, 2021

They have good prices and selection, their search tools and product information are good as well. Can't comment on customer service, never called them

Value
Shipping
Quality
Thumbnail of user christinac46
11 reviews
9 helpful votes
October 12th, 2015

Deciding to build my own computer was a great choice. While I definitely put in abit more money than I thought from the start, I am extremely satisfied with the result! Shipping was fast, no issues with service, just wish the website gave a little more details on the specs of each item. Most of what I ordered were bare dimensions and just a rehash of the item title without giving anything more in-depth. Oh well I figured it out lol

Thumbnail of user keenanr4
3 reviews
0 helpful votes
April 27th, 2017

Despite of the fact it was a bit better before - the shop is still reliable and good. And accepting multiple e-currencies which is also a great plus.

Thumbnail of user abdulqaderj
2 reviews
0 helpful votes
September 15th, 2017

Its a great website for any one who looks for a great deals of computers, and the prices are really nice its never go above the original price for each item, but they are slow in term of processing orders and shipping, and they don't accept international visa cards.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Thank you so much for providing us with this feedback, Abdulqader. We take all feedback as constructive and will be passing your notes about our processing and shipping times on to our management team for further review!

Thank you,
Dakota

Thumbnail of user josephb150
16 reviews
51 helpful votes
February 12th, 2017

This site has lots of products to choose from, and most of the time one of the lowest prices available. It is one of the best online PC parts sellers. Just do your research online before buying, educate yourself.

Service
Value
Shipping
Returns
Quality
Thumbnail of user giuliom2
14 reviews
3 helpful votes
July 24th, 2016

A great place to source many computer and electronics related products at excellent prices. Many times they ship for free, or you can pickup at a local store. Nice!

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Giulio,
We appreciate your feedback and are really glad that we are able to provide items at discounted prices and free shipping on qualified items! If there's anything we can help with, feel free to email us at wecare@newegg.com.

Newegg Support - William

Thumbnail of user justinb319
2 reviews
4 helpful votes
December 27th, 2018

Ordered a Deepcool Tesseract SW Red, a mouse mat, and a 120GB SSD and it got here when they said and notified me instantly when there were issues.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Providing computer parts and hardware, hard drives, cameras and software as well as electronics, tools, appliances, sporting goods, jewelry, watches, gaming, and much more. With fast-shipping! Newegg shopping upgraded?

Company Representative

Thumbnail of user neweggs1
Newegg S.
Typically does not respond to reviews

How do I know I can trust these reviews about Newegg?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Newegg?