I would never deal with new egg again. Consider other alternatives to avoid the unpleasant experience that I had.

Reputable sellers on eBay are cheaper, and sellers will give you details about whatever refurbished computer, or electronics you choose to purchase from them! Newegg customer service is awful, and they are horrible about giving buyers needed details about refurbished computers, or any electronics you choose to purchase from them! I would rather do business with eBay instead of Newegg!

All of the refurbished items are from a 3rd party - i. E. some other company. Unfortunately Newegg under it's current management allows any company to sell their goods through Newegg in order to compete with Amazon.com who does the same. Thus the crazy mix of reviews. I personally have been purchasing from Newegg.com over the last 20 years for my personal use and for business. Here is what I've learned.

Eggsaver shipping is DHL and on the East coast for those in PA, DHL will drive from Newark to Philly which is farther away from my address to deliver the package to the Philadelphia post office to then slowly deliver it to my address north of Philly. I never use Eggsaver since it was hell when I need a part for business. DHL doesn't pick up shipments for delivery for 2 to 4 days as others have mentioned in the shipping delays that's for the free eggsaver shipping. If you pay for FedEx or UPS shipping it typically will ship next day.

Deals - sign up for email deals and spend a little time reading through them. You will find some good deals just watch the S&H. You can select Free S&H during searches. Check who is selling it. If it's a company in China and it looks too good to be true - that's cause it is and you will NEVER receive that item. I and many others have complained about this to Newegg and these companies are still allowed to sell on Newegg. You take these steps and precautions when buying on eBay unfortunately Newegg no longer protects the buyer from these sellers. So you need to pay attention to who you are buying from.

Rebates are tricky. Some require you mail in the UPS or copy or both of the purchase bill. Make copies of everything before sending. The US mail still "looses" a lot of mail. Some rebates come as folded post cards that look like junk mail. My unhelpful wife has thrown out many rebate checks. Some manufactures are here one week and gone the next and they won't honor the rebate - buy from companies who have existed in the market place for many years. Newegg has company and product reviews. Use them.

Now the answer you have been waiting for ( lol) I happily purchased a refurbished Dell Laptop for my son last November for Xmas. The company selling on Newegg is US Micro Corp and they still have products for sale on Newegg and they have their own store website too. Their number is 855-876-4276. They have been in business since 1995 selling refurbished tech. They have good customer service and reply quickly to questions. The packaging and condition of the Laptop I received was fantastic. I strongly recommend this company for your refurbished computer needs. So check both sites theirs and Neweggs to compare pricing and features you are looking for. Keep in mind we are past the Windows 10 free upgrade. Some refurbished only come with the Windows 7 license. So give them a call and they will hook you up. Good luck and have fun!

** BUYER BEWARE ** In my opinion, it doesn't matter what you are planning to purchase... you should definitely look for a more reputable site; NOT Newegg! I have purchased from them several times over the past years, but no more. I purchase ALL technology products online (for many companies) and have had more senseless problems from NE than all the others combined. NE "shipping times" are the WORST. NE does NOT guarantee they can "exchange" anything, even though their own ads clearly state they will, if needed. Do NOT purchase anything from NE if you need it in less than several days, even if ads state in stock and ordered "Next Day"... it will take 2-3 days MINIMUM for the order to even process! It will NOT arrive when you expect! Amazon is now my ONLY choice for every online purchase. Shipments come BEFORE they should, not LATER. Oh, and do NOT be swayed by their constant barrage of daily "specials". There is good reason they have them! Newegg will NEVER get another of my orders. BUYER BEWARE!

I was pleased with what I ordered and would order from them again. Hope this helps