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NetworkSolutionsReviews 10,321

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Philippines
6 reviews
7 helpful votes
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These guys where ok, registered was fast. Well done

Date of experience: January 2, 2012
North Carolina
1 review
4 helpful votes
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Web.com guaranteed a 30 trial with no questions asked on cancellation and a guarantee of "100 new customers every month". By linking us to every google search for similar businesses in our surrounding area. After seeing the $300.00 website was the same one you can get from yahoo for $17.00 a month, I canceled on their survey that they send to your email. That way they control any record of dissatisfaction. They called me two weeks later to get me to change my mind and then submitted a new "updated" contract. They are still charging my capitalone business card. Even with them keeping the website in question up we've only had one person, a regular customer mention finding us on the internet.

Date of experience: April 10, 2011
Alabama
1 review
4 helpful votes
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Ripped off
February 7, 2009

Ripped off - Web.com gave me very little for my money, then when I called to terminate my contract, did not do as I asked, but continued to bill my account. Then, they have refused to credit my account saying that they performed the services requested. The services requested were that they terminate my account. Steer crear at all costs!

Date of experience: February 7, 2009
California
2 reviews
5 helpful votes
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Network Solutions e-commerce store hard to manage - I'm not a programmer, but for a medical business I've set up I've been using Network Solutions' e-commerce package. It's not hard to use, but the interface is often frustrating (click on a link and lose all the data you just entered), and I've found it difficult to customize the product pages and much of the web store. However, I was able to integrate the Network Solutions shopping cart with Google Checkout and Google Analytics, which I found useful.

Overall, Network Solutions is not hard to use, but if you want a flexible e-commerce solution I would stay away from it (although I don't have a better recommendation right now).

Date of experience: January 3, 2009
New York
1 review
4 helpful votes
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Worst Web Designer in History! - I have never experienced a nightmare like this one. The sales people of this site have lied, the designers are inept and it's cost me a small fortune for me to have an unworkable site that no one can help me with that has been over charging me for 7 months now. They owe me over 1000. 00 and after saying ok, now they are requesting additional paperwork from years ago which I don't recall getting to begin with to refund me. I have sent hundreds of emails to no avail. They are the worst company I have ever dealt with and I hope someday someone can somehow put a stop to them. Taking advantage of a small business owner who admitadly doesn't know anything about designing a website who was promised the world and given nothing is inexcusable. Shame on them! I want to go after this company. I am going to contact an attorney but in the meanwhile I'd like to check on what if anything a site like this one can help. I sure hope so. I'm at my witts end. Deborah

Date of experience: December 3, 2008