NetworkSolutionsReviews 10,265

Seeing all the bad reviews I had to put my two cents in and say that I had a good experience with them. I purchased a domain with register.com for. 50 with a promotion and paid only I think 5 bucks for the hosting.
I had a lot of problems with the hosting itself and contacted support a lot regarding it and I threaten to cancel my account which in turn they offered me another free month.
I thought they handled it very professionally and they were always available when I called or while working on my site they would chat with me.
This hosting side does need a lot of work but one thing I did like about it too is that once you register, it will ask for your company name and then all the templates will have your business name prewriten which was really nice since I'm not that good with words.
So four stars from me... they didn't quite get the fifth star but I may try them again and see if I can rate them better.

I signed up on 6/20/16 for a domain at $5.90, somehow my billing I found out was to be $32.00 per month. I never at all agreed on this price, and immediately I cancelled my account. There is no way I could pay that amount, as I am living on my pension. Not only that because my computer is mac *******, I could not open their website. I was told by Web.com to upload chrome to get in to their site. However, chrome could not upload an old mac, neither would firefox, and none of the staff knew what to do. Being close to the weekend with banks closed. I on Monday will visit my branch, and renew my old credit car for a new credit card. Actually, I found the staff with limited knowledge of the internet. I spent some four hours trying to get answers, why am I charged $thirty two dollars per month that I did not agree on? With no real explanation I had the good sense to say Bye bye Web.com., and I wish Web.com success in the future training their staff to be efficient. Without efficiency creates big problems, welcome to the world of the internet.
Regards JD

I was number one for all searches in my geographic area for over three years, I hoped to increase my web presence so I employed Web.com. They reregistered my company under the wrong name and submitted the name to all search engines, etc. Now I am down to number five. The explanation I received was it was my fault. I have done nothing that I have not done in the past with the several sites I have built. THE IGNITE PROGRAM IS A DISASTER!

I signed up in November of 2015 and is still currently with them (looking at other alternatives with my budget). Upon sign up they fail to disclose alot of useful information found out in January to put a reset for the seo settings in that i cant make any changes on the website (which what they built is outdated www.sincitycomicsdirect.com) for 3 months (however they did give 1 free month), for 6 months only one sale there solution was/is to pay them more.The only ones making money on my website is them. BUYER BEWARE

You are the worst company on the planet! I couldn't publish my site because they couldn't get it right so despite the fact that I was paying 179.00 per month I did a lot of it myself but the parts that I needed help with ((((((such as making sure the responsive coding was place on the pages so on mobile devices the site was clear)))))), and I asked them to do -----they still couldn't get it right. It's been 3 months and my site still isn't published! Then they promise to get a senior rep on my case ----should they have not done that from the beginning? Why do they have people working there that SOUND like they know what they're doing but really don't. I have more examples but won't waste my time - don't use them, they will take your money for nothing in return!

When I started with web.com I thought I was using an inexpensive trial period. When I realized I was being charged for more than I bargained for ( along with terrible website building software) I cancelled my account being told I could not receive a refund for the surprise domain name charges. So I let it go. When a year later I was charged $37 for the domain name on a cancelled account. I had to fight tooth a nail in order to get this refunded by customer service who only wanted to prove to me the charges were justified. Now I cannot get my credit card info off of the website and have to live in fear that they will only charge me again... DO NOT USE WEB.COM

I signed up for a website builder to build a website for my company. There was an initial low cost cost for trial period. I tried to set up a ebsite but the website builder wasn't working. I kept calling and they said that they were working on fixing it and it would be resolved in a couble days. THis went on for 2 wees. We were on a very tight schedule so I told them I could not wait anylonger and was transferring my website to Squarespace. I had 2 days left to build the site. Thanks to the excellent customer service, Squarespacewalked me through all the steps and helped create the website I needed. I just found out that web.com has been charging me $33 a month since April for nothing. I called and spoke to very rude customer service representative who told me she could only give me credit for Jan (it is Jan 5) so basically no refund. She said their terms and conditions are very clear (NOT SO) and that when I said I was not using them and switching to another company, I did not say I wanted to cancel. Of course, I wanted to cancel. DO NOT work with Web.com. They use whatever technigue they can to lure you in and than start charging you regularly for something you don't want. They have the worst customer service!. I have my own buiness and if one of my customer service representatives ever treated a client the way I was treated, they would be fired! As uyou can see from previous complaints and BBB complaints I am not the only dissatified customer

Web.com owes me a refund of over $1200 and has yet to respond to my claim! I was playing around with a few different sites online and saw that web.com had a site for $3.12. I set up a couple in order to try out a few different option and then forgot I had even set it up until a few months later when I saw 3 different charges for $35 for the previous 3 months. I called immediately and told them that I needed a refund and to cancel my account. Apparently they only cancelled 1 and left the other two going. I had set this up with my savings account, which I never look at and now see that they've been billing me for the past year and a half! I called multiple times and keep getting the run around... I will be going on all media sites and express my concerns until my accounts are refunded in FULL!

ZERO STARS!

Easy to create logos with a never ending draw on your account!
What amazes me is how they manage to help themselves to your account even after I have contacted my back and had charges credited and even after the initial card I used expired and my new card has a different expiry date...

So annoying! I now have to spend time and energy going through 3 years of accounts and wasting time at the bank over a 0.99 cent single transaction that has turned into a 3 year drama!

LogoYes, or whoever you are, you really are a disgusting dishonest online company and I can't believe you are still trading!

I've been with this company for about a year and had a company prior to this one because of a divorce I had to change my company name and explained this to them and gave them my existing website to review which they used to build my new one but I did not want them to link together which they said they understood my circumstances with my ex
Anyway after about eight months of paying each month I was told by a friend I was not on Google maps at which time I contacted them and ask them why they told me not to worry about it and I would be on Google maps within 48 to 72 hours which never happened this was a month before Thanksgiving remember I'm in the transportation business the busiest time of the year after 72 hours I called back again they told me 72 hours this went on right up until Christmas and New Year's I'm writing this review on December 28 I must've called Web.com 10 to 15 times in regards to this issue which to this day has not been resolved I asked for my website they good I told them they could keep the money that I've spent over the year and I would go away but I want my website they told me it was $1000 I told them I've been paying them for year at $114.00 a month and they have not given to me or fill their obligation to what they have told me in the very beginning which all phone calls are recorded I never blamed the technicians on the other and asked to speak with the manager the manager told me he would charge me $1000 for my website and I told him I paid him over $1000 and they have not filled the obligation that we made in the very beginning I've never met on Google Maps I can't get it they can't get me on Google maps because they linked my business which they told me they would not do therefore I will be seeking whatever it takes to get my website and file whatever court documents need to be filed at their expense and subpoena their phone records and notes that they take from the phone calls buyer be beware they promise you the world they take your money and can't deliver the money should be returned

I was after a website designing and hosting and knowing very little (nothing!) I was sold a design package for £140 plus vat and the hosting at £30 plus vat each month. I could not have been more specific with what I wanted and wrote the text for the website - i don't think they ever even read this. I specifically asked verbally and in writing that I did not want the website live until I had seen it. This they totally ignored. Every email I sent I got a generic reply, further endorsing the fact that they did not read my emails. After wasting approximately 6 weeks, they eventually admitted they were unable to design my site and offered a refund which I am still waiting for. I was sold the 'deal' by a company called Scoot.com yet they passed to web.com to design. The customer service is atrocious and I did not know at the time, web.com are based in the States. The whole experience has been dreadful and I would recommend NEVER use this company or Scoot.com. They have wasted 6 weeks of my time and I needed my site up and running by December. I am now having my site built by a freelance designer who knows what he is doing

My experience in the past of once-called Register.com (now Web.com) is that the company had good customer service. Good communication, etc. My three times (over 20 years) experience with their partners, however, was not the same. A recent telephone call with Web.com revealed that the company's agents agreed that corporate partners did not bode well for the parent company or its customers.

This complaint mirrors the text I sent to Web.com today.

"I was billed for Ignite Marketing for one month, but I was told that the first 30 days were free.

I perceived a negative impact regarding "work" that was purportedly done on my behalf.

My complaint is not you had authority (I did agree on good faith), but the "work" (I must use quotes) was of less-than-zero benefit.

My perception of Web.com generally is good, but the actions that were taken by Web.com had a perceived negative impact.

My complaint is that I paid to have a negative impact on my website.

Incorrect information was entered on one or more of the sites.

I will be requesting through formal channels a reimbursement of an amount to offset the perceived negative effect."