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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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The consultant and web designer were extremely patient and took all the time and energy to explain the services and advice on what is needed to have a professional online presence.
KALAN, WAS MY CONTACT VERY SKILLED AND INFORMATIVE. UTMOST IS SUPPORT THIS IS MY SECOND ATTEMPT USE YOUR SITE THIS IS MY LIVELIHOOD PLEASE, DON'T TREAT IT LIGHTLY!
I appreciate Jarvis for the simple fact that he was not push and overly aggressive. He explained the product very well, gave his experience and left it up to me to decide.
Erin was great. She took her time during the interview and was very helpful in guiding me when I was lost.
I was a little concerned about how an online marketing solution would work initially. I was quickly put to rest. Web.com is so thorough and so knowledgeable about customer needs online and matching their process to meet those needs. Jan was just delightful to work with. I am over the moon excited to see the results!
Kayla, was courteous very professional asked the right questions and helped with all information needed
Robin was great. She was very polite and knowledgeable. My experience with Web.com was great. Definitely would recommend using them.
The lady that assisted me was well rounded and knowledgeable about your services. I absolutely enjoyed her positivity and professional demeanor. I would strongly recommend that she is placed on a leadership role, if she is not already. Our organization teaches character development and it does not take very long for me to discern personality traits... She deserves an A+
Web.com provides the most helpful and intelligent assistance compared to the rest of the website builders. Thank you Chad :)
I called to extend 4 domain names for 20 years. That was accomplished. I also did some Web forwarding of two domains.
During that discussion Stanley LeBlanc introduced me to an opportunity to do a 3 month trial for Web.com to provide webpage consultation and SEO services through their "Ignite On Line" marketing. I agreed and was then routed to the Web.com team. They conducted their initial interview. So far OK.
BUT THEY THEN SENT ME AN EMAIL to establish them as an editor to My Google Business page. When I tried following the instructions they were not accurate. They referred to a "Management Tab" that did not exist. I called the Web.com assistance number *******301 for help. The Technician/receptionist said that the email was wrong and his supervisors knew about it. I then asked why it was sent when it was known to be wrong. He then routed me to Google for assistance.
At that point it became obvious that I should not rely upon Web.com to provide professional services if they knowingly sent me an obsolete email.
Chad was very knowledgeable and helpful. He was also very professional and patient with me. I woud reccommend these seevices to my friends and family. I am lookimg forward to doing business with your comapany, and I am also looking forward to having this comaony help me grow my business.
Thanks Chad for your help and outstanding customer service.
Ira Jalloh
Working with Web.com and it's professionals has always produced the same results; complete satisfaction. It may take several phone calls and emails but understandable as only I totally understand my wants and needs and not always capable of communicating complete with a single attempt. These professionals work through and with my frustrations to complete satisfaction every time! With the many options for like services I always return to Web.com.
My experience with web.com has been great the employees like Rachael P. And others are very nice and very helpful throughout the way of starting your own site i would highly recommend anyone who is planning to start their web site here.
Web.com has provided ongoing support throughout my whole web-building experience. Everyone I've dealt with has been professional and has taken the time to answer all my questions. I would highly recommend this company to anyone who is just starting a business.
I was so amazed at how easy it was to get every thing I need in one phone call. Along with follow up contact info if I need it, making sure that any thing I need is one call away...
Thanks Mr. Kelyn God bless
Rachael was most helpful and guided me through decisions I was unable to make myself. Thank you Rachael for helping me. I know JeanProDenim.Com will be successful with your help.
Sincerely,
Dave Johnson
Everybody was very helpful. However Real good service is measured in results. I will wait to see if you improve my internet business before fully endorsing you.
Thanks
Honestly the service was so good it caught me off guard I thought it might have been fraud because you rarely find such good companies like that any more. But it was very so real so happy to have them working on my non profits website
Moved through process in a non-cumbersome low pressure manner. Hope follow through maintains this style and proves it's substance
I cannot say enough about the service I received from Pat Pederson with respect to my purchasing a website development package. He was patient, listened intently to my needs, and helped me find the best solution for my company. I was very impressed and so grateful! He then passed me on to Joe O'Neil. While I haven't worked with him yet, he conducted a very good intake interview. Hopefully, the process will go smoothly.
Ms. Caroline Kay is leading a good team!
Please feel free to contact me at *******@gmail.com or *******949 if I can be of more help.
Thank you!
Jocelyn Fritsch
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mason,
I apologize for the awkward experience that you reference here. We'll take the feedback into account and investigate, to ensure it doesn't repeat in the future.
Please feel free to contact me directly if you need any assistance on this.
-Mike@ Web.com