business logo of NetworkSolutions

NetworkSolutionsReviews 10,265

4.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
How would you rate NetworkSolutions?
grey star
grey star
grey star
grey star
grey star

NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Nicholas M.
Unfollow Nicholas M.
Share Review
Report Review

Stay far away!
August 23, 2016

If you saw my other review please disregard! That was more than a year ago and web.com hadn't yet had a chance to bleed me dry. My biggest regret ever is giving this company even one cent. After the contract was over they used very sneaky loopholes to keep taking my money (more than $1000 extra) they deleted my website and are holding my domain hostage so I cannot work or communicate with existing clients. Their sales team talks a good game, please don't be fooled!

Date of experience: August 23, 2016
Illinois
1 review
0 helpful votes
Follow Jesse H.
Unfollow Jesse H.
Share Review
Report Review

Excellent
August 23, 2016

Great service attention to detail great experience

Date of experience: August 23, 2016
California
1 review
0 helpful votes
Follow Stella L.
Unfollow Stella L.
Share Review
Report Review

Great service!
August 23, 2016

They are the professionals and a true one-stop shop for all you website hosting and design needs!

Date of experience: August 23, 2016
Florida
1 review
1 helpful vote
Follow Tina L.
Unfollow Tina L.
Share Review
Report Review

Dreams Do Come True!
August 23, 2016

Thank You for all your help! Very throrough in every aspect, I'm so excited to get my business up and running. Thank you again for helping me make my dreams come true..

Date of experience: August 23, 2016
California
1 review
0 helpful votes
Follow Nestor A.
Unfollow Nestor A.
Share Review
Report Review

Chad W is very knowledgeable and pleasant to deal with. His expertise exceed my expectations in initiating and conducting the entire interview.

Date of experience: August 23, 2016
Colorado
1 review
0 helpful votes
Follow james m.
Unfollow james m.
Share Review
Report Review

Josh was really knowledgeable and helpful. He easily lead us through everything necessary. I would recommend Network Solutions to anyone and if you are lucky enough to get Josh they will have an excellent experience such as we had.

Date of experience: August 22, 2016
Illinois
2 reviews
0 helpful votes
Follow Rose M.
Unfollow Rose M.
Share Review
Report Review

They Listen
August 23, 2016

The person who did the interview, DeAnne, listened to me, and made notes, so she could repeat my needs back to me. This gives me confidence that the information used to word this website will reflect what I need. This kind of service makes a great opportunity for good business to build. I am excited to see the end result.

Date of experience: August 22, 2016
Pennsylvania
1 review
0 helpful votes
Follow linda d.
Unfollow linda d.
Share Review
Report Review

Fantastic
August 22, 2016

Starting a new business is intimidating, but with help from web.com and Kristen, it made the process seem effortless. I am looking forward to seeing my website in about 4 to 8 days. Looking forward to working with this company get my company off the ground. Feeling hopeful that my business will be a success with the help of this professional website that web.com is helping me create. Thank you for all your help.

Date of experience: August 22, 2016
Utah
1 review
0 helpful votes
Follow Christina B.
Unfollow Christina B.
Share Review
Report Review

GREAT CUSTOMER SERVICE
August 22, 2016

Tito was very very helpful and knowledgable. His previous experience was key in making this process much easier. Thanks Tito

Date of experience: August 22, 2016
Missouri
1 review
0 helpful votes
Follow Bob G.
Unfollow Bob G.
Share Review
Report Review

Thanks Ladies
August 20, 2016

Kymm L and Caitlin M are very professional, helpful and friendly. Both are truly a pleasure to work with. I recommend everyone to ask specifically to deal with these two ladies who are both sweetie pies. Bob George House of Lube

Date of experience: August 20, 2016
New Mexico
1 review
0 helpful votes
Follow William M.
Unfollow William M.
Share Review
Report Review

I recommend web.com to anyone trying to establish a business website. They are friendly, dedicated and thorough in their approach.

Date of experience: August 19, 2016
New Jersey
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Happy to tell you that Web.com handles clients on the phone with excellence.

Date of experience: August 19, 2016
New York
1 review
0 helpful votes
Follow Maureen K.
Unfollow Maureen K.
Share Review
Report Review

We called to renew our domain name at register.com and were helped by Chris, who not only took care of our problem but suggested that we may be interested in expanding our business exposure by using web.com. Denise B. Was extremely helpful in the the process of setting up our company and we are optimistic that our online presence will grow.

Date of experience: August 18, 2016
Maryland
1 review
0 helpful votes
Follow Robert W.
Unfollow Robert W.
Share Review
Report Review

Cameron assisted me with the rough drafting of my website and was very relatable. He also provided much needed insight for me in this endeavor explaining everything thoroughly.

Date of experience: August 18, 2016
New York
1 review
0 helpful votes
Follow anthony v.
Unfollow anthony v.
Share Review
Report Review

Coleen Star helper
August 18, 2016

There was a great deal of confusion with my order and the website packages as a whole. Coleen took the time and the patience to see me through. A first I was redirected all over the place and finally (luckily) got to Coleen who calmed me down and helped me considerably with my convoluted issues. Thanks Coleen!

Date of experience: August 18, 2016
New York
1 review
0 helpful votes
Follow Steve R.
Unfollow Steve R.
Share Review
Report Review

Very professional!
August 18, 2016

I talked to Patrick P. And Krysten S. In trying to make my decision on what to do with my website. I talked with Patrick P. For about a half hour and Krysten S. For about an hour and a half. Both were extremely professional, knowledgeable, and very helpful. I look forward to working with them and the rest of the team in the near future.

Date of experience: August 18, 2016
Virginia
1 review
0 helpful votes
Follow Donna S.
Unfollow Donna S.
Share Review
Report Review

I did not know what I was doing. Chis K. Was very encouraging, and helped me feel completely comfortable with my ignorance. I learn easier by doing then reading and I learned more and enjoyed our interaction because I felt he was someone I could trust to do a good job for my first time. He has a very kind, encouraging, safe voice that put me at ease immediately. Thank you Chris, it was truly an honor to work with you. Donna S.

Date of experience: August 17, 2016
Georgia
1 review
0 helpful votes
Follow Jeffrey N.
Unfollow Jeffrey N.
Share Review
Report Review

Web.com
August 17, 2016

Thank you to Heather Johnson for your help today! You were a joy to work with.

Date of experience: August 17, 2016
District of Columbia
1 review
0 helpful votes
Follow Rami S.
Unfollow Rami S.
Share Review
Report Review

Excellent!
August 16, 2016

This was my first time having a website made, thank you for making easy for me...

Date of experience: August 16, 2016
Barbados
1 review
0 helpful votes
Follow avril h.
Unfollow avril h.
Share Review
Report Review

Thorough and helpful
August 16, 2016

The interview was very indepth and focussed on provoking thought about what makes the business special/different. I got the impression that there is a genuine interest in the success of the business and I am now very excited to see what is conceptualised.

Date of experience: August 16, 2016