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Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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If you saw my other review please disregard! That was more than a year ago and web.com hadn't yet had a chance to bleed me dry. My biggest regret ever is giving this company even one cent. After the contract was over they used very sneaky loopholes to keep taking my money (more than $1000 extra) they deleted my website and are holding my domain hostage so I cannot work or communicate with existing clients. Their sales team talks a good game, please don't be fooled!
They are the professionals and a true one-stop shop for all you website hosting and design needs!
Thank You for all your help! Very throrough in every aspect, I'm so excited to get my business up and running. Thank you again for helping me make my dreams come true..
Chad W is very knowledgeable and pleasant to deal with. His expertise exceed my expectations in initiating and conducting the entire interview.
Josh was really knowledgeable and helpful. He easily lead us through everything necessary. I would recommend Network Solutions to anyone and if you are lucky enough to get Josh they will have an excellent experience such as we had.
The person who did the interview, DeAnne, listened to me, and made notes, so she could repeat my needs back to me. This gives me confidence that the information used to word this website will reflect what I need. This kind of service makes a great opportunity for good business to build. I am excited to see the end result.
Starting a new business is intimidating, but with help from web.com and Kristen, it made the process seem effortless. I am looking forward to seeing my website in about 4 to 8 days. Looking forward to working with this company get my company off the ground. Feeling hopeful that my business will be a success with the help of this professional website that web.com is helping me create. Thank you for all your help.
Tito was very very helpful and knowledgable. His previous experience was key in making this process much easier. Thanks Tito
Kymm L and Caitlin M are very professional, helpful and friendly. Both are truly a pleasure to work with. I recommend everyone to ask specifically to deal with these two ladies who are both sweetie pies. Bob George House of Lube
I recommend web.com to anyone trying to establish a business website. They are friendly, dedicated and thorough in their approach.
Happy to tell you that Web.com handles clients on the phone with excellence.
We called to renew our domain name at register.com and were helped by Chris, who not only took care of our problem but suggested that we may be interested in expanding our business exposure by using web.com. Denise B. Was extremely helpful in the the process of setting up our company and we are optimistic that our online presence will grow.
Cameron assisted me with the rough drafting of my website and was very relatable. He also provided much needed insight for me in this endeavor explaining everything thoroughly.
There was a great deal of confusion with my order and the website packages as a whole. Coleen took the time and the patience to see me through. A first I was redirected all over the place and finally (luckily) got to Coleen who calmed me down and helped me considerably with my convoluted issues. Thanks Coleen!
I talked to Patrick P. And Krysten S. In trying to make my decision on what to do with my website. I talked with Patrick P. For about a half hour and Krysten S. For about an hour and a half. Both were extremely professional, knowledgeable, and very helpful. I look forward to working with them and the rest of the team in the near future.
I did not know what I was doing. Chis K. Was very encouraging, and helped me feel completely comfortable with my ignorance. I learn easier by doing then reading and I learned more and enjoyed our interaction because I felt he was someone I could trust to do a good job for my first time. He has a very kind, encouraging, safe voice that put me at ease immediately. Thank you Chris, it was truly an honor to work with you. Donna S.
Thank you to Heather Johnson for your help today! You were a joy to work with.
This was my first time having a website made, thank you for making easy for me...
The interview was very indepth and focussed on provoking thought about what makes the business special/different. I got the impression that there is a genuine interest in the success of the business and I am now very excited to see what is conceptualised.
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB