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Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Go through and read the response of "Executive Support" and you will see the bull$#*! for yourself. First of all, you say that most customers like an "introductory promotion price to try the product." In any other instance, try means that I use the service, decide whether I like or not and then commit to the service. What you fail to tell people is that they are locked to a non-contract, contract, because they "verbally agreed to the service." Little do they know that the product the sales rep sells is not the product they will get but a knock off version. THEN when reaching out to a supervisor, one is never available. But no worries, THANKFULLY executive support is on hand to cut and paste a generic response to every 1 star rating given to your company. Good job. You nailed it. All my worries are at ease...
Just got off the phone with them. Apparently they were acquired by web.com so call the number on your bank statement and ask for logo yes billing and request a refund and they'll refund your charges.
Bunch of people in here who don't know how to read. What idiot doesn't understand that when you get signed up for a free trial, they are going to automatically bill you when your trial ends? Ever had netflix?
It's a common practice. Everyone, and I mean EVERYONE does it. If you see a * or any other symbol by a price or by the word FREE*, there is a condition or term in the Service Agreement. Bunch of unsavvy consumers ITT.
Was at a Marriage Celebrant Seminar and the topic of designing a logo came up and I advised everyone about my bad experience with Logo yes and two others at the seminar had the same disgraceful behaviour that I had experienced. The word is now out and I hope some one meets up with these people face to face with a high profiled attorney to sue their backsides all the way to Syria with a welcome committee from ISIS.
Dear Brian D.,
Thank you for your comments. We do value all feedback -good or bad- and use it to continually improve our products, services and customer interactions. We regret to hear about your poor experience with Logo yes. If you feel you were treated unfairly or left with any kind of unresolved issue, we ask that you please reach out to us to provide us with your details so that we may assist you. Please use the following link: http://feedback.web.com/gh6t/
Sincerely,
Executive Support
Clicked an advertisement for $1.95 a month with no sign of it being introductory only. Proceeded through checkout - still no indication. Couple months later I notice I'm being billed for $14.95 a month. Contacted billing department with no hope for a refund. Stay away from this fraudulent and misleading company.
Dear ka.
Please accept our sincere apologies if you did not see, notice or understand the terms and conditions affiliated with this special promotion in our advertising or during checkout. It is not our intention to mislead anyone with such promotions. Rather, most customers appreciate having introductory price promotions so that they can try out our products and services before having to make more significant or longer-term commitments upfront.
Sincerely,
Executive Support
They will refund your money if you call them and tell them you didn't agree to their "website starter kit".
Companies like logoyes.com bet on people not checking their bank accounts or not disputing their charges. They hire actuaries who've learned in college how to figure odds; they figure the odds for various companies, insurance companies, hospitals, etc. of the percentage of careless, clueless people who won't really care enough. Most people don't like confrontation; that's what companies like Logoyes.com and actuaries gamble on.
I was hired by a client who had purchased the Web.com Site Builder to build a DIY website. They quickly realized they couldn't get results from the software, so they hired me (web guy) to take a stab at it. I experienced nothing but frustration and poor results. The tools/templates are poorly designed and simply don't work as they should. Things as simple as styling text SIMPLY DON'T WORK <<< this is not an exaggeration and that's just a basic example. After spending more time than I should've and more than one session with unhelpful "coaches"... and then being escalated to "tech support" and receiving equally bad service (unbelievable!), I gave up and encouraged the client to cancel their service. They did cancel but were unable to get a refund on their $325 purchase and have nothing to show for it in the end. It's disgraceful what Web.com is selling. My advice -- do NOT give your money to this terrible company.
Jeff, than you for your feedback. We're sorry to hear that you experienced issues with our web builder and tech support services. We do serve over 3.1 million customers successfully across a variety of products and services, and maintain an A+ rating with the BBB. Still, we recognize that occasional issues do occur, both on the tech and human sides, and are sorry we did not meet your expectations. We hope you'll give us another try in future.
Sincerely,
Executive Support
I've been charged 30$ per month without notifications. I lost 100 $ with this company and consider reporting them to BBB. You can't cancel online, only by phone and it's a hard and frustrating process. How come a company that works with Website and IT stuff doesn't offer an online cancellation option? This only should be a BIG RED flag. Also when closing your account, they will ask you for your password (BIG security breach)! I cancelled my credit card for fear of being charged next month (also they have been hacked recently). Make sure to transfer your domain name to another service BEFORE you cancel with Web.com if you want to keep it.
Michelle,
Thank you for your feedback. We invest significant resources in protecting our customers from malicious cyber-activity, including utilizing sound internal security protocols which are constantly re-evaluated in consideration of the latest regulatory policies, the continuing evolution of threats and cyber-security best practices. Sometimes, security protocols can be frustrating (no one likes to be asked to remember yet another password, two more security questions or to have their tasks at hand delayed by such requests). But rest assured, such protocols are in place for our customers' protection and this is the case for call-in service cancellation / verification.
Regarding your other issue, we do regret if there was any misunderstanding about what services you were subscribed to. If this issue has not been resolved, please contact us with your details here so that we can assist you: http://feedback.web.com/s9ks/
Sincerely,
Executive Support
After several phone calls with their customer "service" employees, I was so frustrated that even if they were getting results, I would have cancelled my service.
If I had been seeing any improvement in my rankings at all, I would have stayed with them, but instead, my rankings went down two notches on Google. Of course, when talking to them, I was told it was because I wasn't doing my part.
My last two conversations lasted longer than one hour each - not only did I waste my money, but also wasted my time.
They're favorite phrase is "You don't understand." I politely explained to them that I know more about my particular business than they do, and saying "I don't understand" is just another way for their employee to tell me I'm stupid.
They're right. I was stupid to sign up for their program.
Dear Gizer,
We are sorry to hear that you did not get the results you were expecting with Ignite, which is not the norm. There are so many variables involved in SEO today, including elements in and outside of our control. Of course, it is also an ongoing process that requires continual tracking and adjustment over time to realize the greatest results. We hope that your results will continue to improve, whether working with us or someone else. If you do still have any open issues, please do not hesitate to reach out to us.
Sincerely,
Executive Support
Impossible to get good service... The right hand never knows what the left hand is doing!
Thank you for your comment, Grace. We appreciate all feedback, good or bad and use it to continually improve our processes, policies and customer interactions. If there any particular issues that you are currently experiencing, please do not hesitate to reach out to us so that we can get you some assistance!
Sincerely,
Executive Support
My experience was one problem after another, terrible customer service, and they are slow slow slow... except when it comes to charging you. The final straw was the charges over and above what was sold to me and agreed upon. After cancelling, they continued to charge my CC, even though the website was taken down, to the extent I had it cancelled and a new CC issued. They are now sending me emails asking for a new CC and refuse to issue a refund, but they claim my account has been cancelled. What a rip-off, hundreds of dollars spent and nothing to show for it but a bunch of wasted time.
Hi MC,
We are sorry to hear about your difficulties cancelling and hope that there was no mis-communication regarding termination processing and posting dates, or related policies. If you still have not been helped, please contact us with your details here so that we can try to resolve this for you!: http://feedback.web.com/bp9b/
Sincerely,
Executive Support
I would write a full detailed review, outlining all the issues I've had with web.com but I have to go to sleep in 5 hours!. In short, 2 months to sort out my domain at the very beginning (whilst charging me $125 per month for their "Premium" *cough cough* service). Email doesn't function correctly, never received codes for Google, Bing etc (for optimum search engine optimization), despite requesting them... and requesting them... and requesting them, can't even find my company on a Google search, noticed they had charged me an additional $35 per month for FOUR months, with no explanation from their inept customer service (all four rep's that I was bounced around to), website editing is a major ball ache, no customer service at weekends, password sporadically not working and to cap it all, they have just been hacked and my credit card details "may have been compromised". After 7 months and close to a thousand dollars spent (with not one single lead as a result of the website), I have had enough switched to GoDaddy and immediately, have seen a far higher level of competence and simplicity. If you use these muppets, you need your head read...
Dear Dan,
Thank you for your comments. We appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions. Rest assured that we share in your frustration when learning about an experience such as this, and we will follow up to see what went wrong.
Regarding the recent breach, please know this issue was quickly identified, contained and resolved.Web.com is committed to protecting our customers' information and providing the highest levels of security and reliability. We continue to make significant investments in our internal security processes and systems to prevent incidents like this from occurring. More information can be found, here: http://security-faqs.web.com/
We are sorry to hear that you have moved along, but hope you reconsider us in the future and wish you much success in your business.
Sincerely,
Executive Support
This company auto renewed for the premium pro. I stopped payment. They have no number to call only email communication. They said to pay for the premium pro and the will credit my account. They were paid in full $249.50 since August 8th 2015.My account is still frozen. For the second time they emailed me for proof of account ownership. There Facebook page is a deceitful. No place to comment only like. I discourage anyone from using this company owned by Vistaprint. After lengthy emails and my account is still frozen. I have no other option then filing Fraud charges.
Hi David,
We believe you must be confusing us with Webs, owned by Vistaprint. We (Web.com) are not affiliated with either company. We do provide phone support, here: http://web.com/aboutus/contactus.aspx and we do leave our Facebook page open for comments and posts from our customers, as we are strong advocates of full transparency. We do hope that you are able to resolve your billing issues with your service provider.
Sincerely,
Executive Support
The customer service agent literally brought me to tears She was so frustrating, manipulative, and unhelpful. It was clear she was getting sadistic pleasure in not helping me and hearing me suffer. I am astounded at the clear lack of effort or care for their customers. I was on the phone for roughly 50 minutes and still got no resolution. I had to hang up and hope to contact someone else. Now Im wondering why I even put up with the 50mins of abuse.
Anna,
Please accept our apologies if you did not receive the service you expected (the high level of service we expect) from one of our representatives. Rest assured that this was an exception, and not the norm. We hope that your subsequent interactions have improved significantly and been more in keeping with the high standards of service experienced by the majority of our 3.1 million customers. If your issue was not resolved, please do not hesitate to reach out to our Executive Support team with your details using this link: http://feedback.web.com/2qhk/, and we will make sure you get the assistance you need.
Sincerely,
Executive Support
I thought their finance dept seemed iffy... should have gone with my gut and not gotten involved with this company!
Hi j w.,
We value our relationship with our customers and are continually working to create a secure and reliable web environment for them. We are working with a leading IT security firm to conduct a thorough investigation, and we continue to make significant investments in its internal security processes and systems to prevent incidents like this from occurring. You may call 877-218-2561 for more information. Additionally, the company has posted a list of Frequently Asked Questions on http://security-faqs.web.com.
Sincerely,
The Executive Support Team
Avoid Logoyes.com it is a scam and they will take your money without any sort of agreement. DO NOT GIVE CREDIT INFO TO BUILD YOUR LOGO. Find a credible site! There is no one at the other end of the phone line to help with the charges either.
I paid less than $4 then before a month they charged $31. They said will refund my money never did. This company deserve to be out of bussiness. I will make a complain to BBB. Please do it too.
Dear Edith,
We are sorry to hear about your experience and hope that there was no confusion about what services you were being invoiced for. If you feel you were not treated fairly and this issue remains unresolved, we ask that you contact us with your details, here and we will see if we can assist: http://feedback.web.com/qt53/
Sincerely,
Executive Support
The design tool have bugs, the advertised price is not respected ( 33 us$ instead of 23 can$). And they keep bugging you with add-ons without ever saying the price of those add-ons... definitely not recommend this hosting (would give 1/4 star if i could)
Dear Robert,
We appreciate your comments and are sorry to hear that your experience was not up to our usual standards. We do currently serve over 3.1 million customers and maintain an A+ rating with the BBB, but recognize that we always have room for improvement. We do offer a comprehensive range of hosting, website and online marketing products and services for small businesses, which have evolved significantly during the 17+ years that we have been in business. We do continue to develop new products and services to help our clients succeed online, and regularly offer special promotions, to provide our customers with opportunities to try them out. If you had an issue that was unresolved, we ask that you contact us here to see how we can help you. http://feedback.web.com/0k90/
Sincerely,
Executive Support
Be aware site is taking money away. Just got billed 9.99 for nothing. I created a logo a year ago, which I fully paid, not I got a subscription charge of $9.99... This is ridiculous they never disclosed this upfront when I signed. Be Aware... there are many users around the world with same issue.
Was billed $3.95 first month and second month $39.95. Never could set up site and was hard to cancel. Never got refund as they said they would credit my card. Stay away from these people.
James,
We are sorry to hear about your experience! We do try to make all terms and conditions associated with our special promotions clear for our customers. We hope that your issue was resolved to your satisfaction, and that you will reconsider us in the future. However, if your issue remains open, we ask that you please provide us with your details at: http://feedback.web.com/4dc8/ and we will try to see that it gets resolved.
Sincerely,
Executive Support
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nancy,
We're so sorry that you feel this way and don't believe that it accurately reflects our policies. We do endeavor to make sure that the terms and conditions associated with all sales and promotions are clearly presented in accordance with legal guidelines and professional ethical standards. We apologize if for any reason, you were unable to speak with a supervisor when you requested one, however, we are happy to have one contact you immediately if you'd like to provide us with the details of your issue at the following link: http://feedback.web.com/hy3g/
Sincerely,
Executive Support