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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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I had the opportunity today to speak with a very knowledgeable and helpful service rep who had great patience and seemed honestly interested in helping us make our business grow and succeed. What a breath of fresh air! Thank you!
My representative Erin informed and guided me through a process I was not looking forward to. She knew exactly what and how to draw information in order to translate to a cohesive website and all social media venues. I was pleasantly surprised. She was an expert at her job!
I was apprehensive about creating a website for my new business. What should I use for content? What about text, picures, look and feel, contact me form, a special offer? I use the internet all the time but I don't know about web site design. I had a great content interview with DeAnne who asked great questions and gave lots of encouragement. When I wasn't sure about something, she talked me through it. She was able to pull my logo and a video from my fb page while we talked. I can't wait to see the rough draft of my site!
Mobile friendly? My website was so old it wasn't friendly at all.
Erin B. Was patient and thorough working with me for close to 2 hours to make my website work for me again. I'm looking forward to the increase in traffic and revenue.
Thanks Erin B. And Ben M.
George
The review was very professional and thorough, was very comfortable talking to representative. Robin and Ben where very helpful in getting me what i wanted and needed to put forth a professional website.
The experience was very professional and stayed in the time limit promised for the interview. All information covered efficiently and thoroughly. I would recommend this service.
This is the best way to get your product and business on the map. It is almost effortless due to the knowledgeable agents that are there to assist. I recommend their services to anyone. They are affordable and reliable. They stand behind their work. I enjoyed working with Erin B. She's awesome!
From initially contacting Devin Wilson & Jordan Wolfe in Nova Scotia, and then onto Sergio Medina in Washington State (U.S.), EVERYONE was helpful, courteous and extremely helpful... as if we knew them for years
I had a great experience and the questions asked was on point. If anyone ever completed a business plan then you will understand the point of their questions. So I'm confident that my new website will be what I need.
Web.com provides the best information. I'm glad I chose them. Excellent service.
My experience first began with Angelo chatting with me minutes after hitting the web.com website. We chatted online for a bit and set up a call to take place the next morning. He called me on time and we were able to instantly start the process of seeing if WEB.COM was a good fit. He was patient to answer my questions and then I had the privilege of working with Rachel. She was very nice and knowledgeable as we went through every portion of my new website design. She was absolutely a joy to work with and I look forward to working with the rest of WEB.COM staff. I feel very happy and relieved to have found such great collaboration!
Please read this before you risk your business by using Web.com. Right now, I have a pretty website that is completely non-functional, can't receive any email messages, and the site is intermittently down for periods of 3-25 minutes, round the clock. Keep reading for the details if you're not convinced (I'm I'm tech savvy, so if you're not- run from this company now!).
I opened a new business with Web.com in October and I've spent more time trying to resolve issues with them than doing anything else. I use Jetpack to track system down time and it's been up and down like a roller-coaster between 25-3 minutes at a clip. The techs tell me that some issues are "known" (great- they knew, but no one told me my business was down!). Worse-- access to the back end of my site shut down over the weekend and my business email address was wiped from the system. It's been a day now on an email-driven business with NO ACCESS TO EMAIL at all. My customers are receiving a "Relaying Denied" error message. Best part? If you try to use their very own online support ticket system, you can't. It hasn't worked in two weeks- What does that say about the company? Week 1 - you couldn't pick an issue from the dropdown list, week 2 (presently) the pick list item highlights but you can't select it.
When I finally got a rep on the phone (it's no 12:14 on day three of the epic tragedy of finding out what's wrong with my website) and they claim someone called and told them "I couldn't afford email." The entire package is $30 a month, so I don't know how that's possible. And who called to leave this mysterious message? No one seems to know. Here's where the final warning comes in- if you are on the phone with them, don't let them say they'll work on the issue and resolve it off-line. I'm pretty sure that's how the above happened. As soon as you hang up, your issue is not the priority - and if they're distracted - your business will suffer.
If you don't want to seem like an inept business owner or lose business during downtimes, run from web.com.
Network Solutions was a great company ever since the takeover, Web.com has completely ruined this company. Walk away as fast as you can!
Julian,
What was the exact issue you had? We'd be happy to take the feedback and try to find out what went wrong here.
-Mike
5.
Erin and Jaime did a great job in gathering information for the 1st draft of my website. They were both professional and informed regarding their duties.
The service was great. Very friendly, patient, and very helpful with getting the information that's needed. I'm looking forward to working with this team in the years to come. Thanks guys! You were great.
Just spent some time on the phone answering questions about my business for the new page I will be getting built. The interview was very thorough. I look forward to seeing what the company comes up with.
Deanne was very polite and patient in the collection of information she needed for my website.
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Lane,
I apologize that you've had what appears to be a very frustrating experience. Can you send me your account details so that I can investigate?
-Mike