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NetworkSolutionsReviews 10,265

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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New Jersey
1 review
1 helpful vote
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Satisfied customer!
January 26, 2017

Worked with two specialists today, erin b. And lewis r. They were both very patient and easy to talk to! They made my experience a very easy one!
Sheri "paint tube"
Two great sites network solutions and web.com

Date of experience: January 26, 2017
Florida
1 review
2 helpful votes
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She was very pleasant. Very helpful. She offered great feedback and suggestions. We actually got disconnected on a few occasions due to me being on the road. She promptly called back. It was just a great overall interaction. I felt that she was really concerned about getting my website up and running in a manner that would please both me and my clients.

Date of experience: January 26, 2017
Louisiana
1 review
2 helpful votes
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Richard saved the day!
January 24, 2017

Our church has been building a new website and we desperately needed an update. Richard Thrower was professional, polite, attentive, and understanding. This man deserves a raise! God bless! Awesome service!

Date of experience: January 24, 2017
California
1 review
2 helpful votes
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Consultants vs Advisors
January 23, 2017

Great experience. The counselling session went very well in helping me brainstorm to design my consultant web page. Can't wait to see a finished product.

Date of experience: January 23, 2017
New York
1 review
1 helpful vote
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Excellent
January 23, 2017

Cassandra S. Was excellent. Providing all information about services and support I will get from Web.

Date of experience: January 23, 2017
California
1 review
1 helpful vote
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Unbelievable. Employees at web.com are, yes, nice and polite folks. But incompetent when it comes to making simple changes to my site.
It is so frustrating and ridiculous. I'm livid. Everyday other day, call to request change. Wait 2 days, look at website, STILL CHANGES NOT PICKED UP.

Date of experience: January 22, 2017
Mike B. — NetworkSolutions Rep
over a year old

Paula,

Very sorry to hear you're having a frustrating time - can you give me your domain name via private message so that I can attempt to resolve?

-Mike

Michigan
1 review
2 helpful votes
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Very professional
January 21, 2017

It was a real pleasure speaking with Gail D. The interview went very well she was very much a pleasure to speak with, she made everything very clear, Gail was very delightful and professional lady.

Date of experience: January 21, 2017
Georgia
1 review
2 helpful votes
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Very satisfied with the process. Erin was very helpful as we discussed the needs of our company. She made me feel very important. She was very patient as I tried to understand the design options and procedures.

Date of experience: January 20, 2017
Texas
1 review
1 helpful vote
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Melissa is wonderful. She listened to what I had to say, and made the effort to connect my vision with her experience. Cant say enough good stuff about her.

Date of experience: January 20, 2017
Texas
1 review
1 helpful vote
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This is our first time building a website. Andrea T was extremely helpful and patient with us as we brainstormed and decided what we needed. Our initial call was quite lengthy and Andrea was super helpful and detailed throughout the entire process, helping us to feel more comfortable with what we were asking for. This was by far, the best experience for us as new business owners! Great job Andrea! Thank you for your help!

Date of experience: January 19, 2017
New York
1 review
2 helpful votes
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Randy from web.com
January 18, 2017

Today Randy from web.com helped me to resolve two separate issues.
I found him to be professional, courteous and highly effective in his position.
Our call was dropped before i could take the web.com customer survey.
Sorry about that Randy., i hope that this has some value.
You are a true asset to your employer.

Thanks., Bruno Sblano.

Date of experience: January 18, 2017
Pennsylvania
1 review
1 helpful vote
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Both reps I spoke with were pleasant and easy to talk to, made the process very relaxing. Looking forward to final draft and helping my business grow.

Date of experience: January 17, 2017
California
1 review
1 helpful vote
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Super easy to work with
January 17, 2017

The experience was great, very easy to follow and understand Erin B. Did an outstanding job walking me thru the steps needed to complete the process

Date of experience: January 17, 2017
Washington
1 review
1 helpful vote
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Erin answered my questionson throughly. Giving brilliant examples to fully expand my thoughts to the questions. She was very supportive and understanding with me. Fully trained and did her job with ease.

Date of experience: January 17, 2017
Louisiana
1 review
1 helpful vote
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Both Jared and Erin took the time to inform me and answer all of my questions. They did not waste my time and got straight to the point at hand. I also felt that I was not being given the run around and asked to purchase things I did not need or were irrelevant to my needs.

Date of experience: January 14, 2017
Illinois
4 reviews
11 helpful votes
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The last few support calls to NS were much better than a few years ago, yet there still is a wide variance in the knowledge & customer service quality from one rep to the next. Hang up and call back if your rep seems to be leading you down a wrong path.

Date of experience: January 13, 2017
Mike B. — NetworkSolutions Rep
over a year old

Hey Tim,

Sounds like you had a very frustrating experience - I'd investigate and see if I can find out what happened, would you mind sending me your account details and specifics via private message?

-Mike

Florida
1 review
1 helpful vote
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Building my website
January 13, 2017

Tito did a phenomenal job at helping with designing my website! Very helpful, courteous! Thank you for making this a pleasurable experience!

Date of experience: January 13, 2017
Rhode Island
2 reviews
6 helpful votes
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Thankyou Web.com
January 13, 2017

I wish I had signed up for this service instead of struggling to build my own website. Kymberlee called me because I clicked HELP. She was very helpful and professional. She sent me to Melissa who asked me many great questions about my website message. Thank you both. I am looking forward to having an up to the minute web.com website so more people will be dancing. Thank you web.com. Sincerely Barbara from The Dancing Spirit Studio

Date of experience: January 13, 2017
Oregon
1 review
1 helpful vote
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Working with Erin on the phone was a great experience. Erin is knowledge, pleasant and very helpful. I would highly recommend using this service to anyone.

Date of experience: January 13, 2017
Texas
1 review
0 helpful votes
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Superlative
January 12, 2017

I enjoyed talking to Tito. By the end of the information interview I felt like a friend had helped me get a website up. In this uncertain world that type of friendly service helps me breathe easier about spending the money on a new website.

Date of experience: January 12, 2017