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330

4 Reviews by tim

1/13/17

A good starting point for research into new & existing markets -- Until they try to hook you for a more expensive subscription.

1/13/17

The last few support calls to NS were much better than a few years ago, yet there still is a wide variance in the knowledge & customer service quality from one rep to the next. Hang up and call back if your rep seems to be leading you down a wrong path.

Tip for consumers:
Hang up and call back if the Tech Support Rep seems to be leading you down a wrong path. There's wide difference in knowledge & customer service orientation between different reps.

Service
Value
Quality
mikeb297
Mike B. – NetworkSolutions Rep

Hey Tim,

Sounds like you had a very frustrating experience - I'd investigate and see if I can find out what happened, would you mind sending me your account details and specifics via private message?

-Mike

1/9/17

Quick, reasonably priced, made good on product delay. Would recommend their printing services to anybody.

12/20/16

I have filed 3 trademarks through legalzoom. Their "customer service" reps are increasingly unhelpful and downright rude. The reps' advice contradicts what other LZ reps say, and when you ask to escalate or report rep incompetence, you go into a black hole. It's unfortunate how unprofessional they treat a repeat customer.

legalzooms
LegalZoom S. – Legalzoom.com Rep

Hi Tim, it is very important our customers are happy with our products & services. We try to make every experience the best and it seems we have fallen short of that goal in this situation. I would like to hear more of your concerns and how we can make things right. We will review your account & reach out to you directly but please also feel free to contact a manager via help@legalzoom.com.

tim Has Earned 10 Votes

Tim E.'s review of Bloomberg LP earned 2 Very Helpful votes

Tim E.'s review of Legalzoom.com earned 8 Very Helpful votes

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