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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Had them for 3 months. The worst experience to try and start a small business. Every time you call you have to take a survey. They even asked if I would write a review of them for the BBB! Last, they changed my phone number on my site without my consent after 3 months, so all my advertising, business cards given out and flyers were no good. The executive refused to correct it. Avoid this company. To cancel, they require you to give them your password-INSANE!
Lewis first, then Erin helped me renew registration and then set up a marketing program. Lewis was very patient correcting errors nearly a decade old. He explained the programs available and walked me thru the set up. Then Erin explained the available marketing program in detail and set up the necessary links with my company information. Both representatives were personable, efficient, knowledgeable. A one word description: Excellence. Glenn Holderreed
After a rather bad experience with a small company and then having no site for a few months I was so relieved to meet with Robert and Erin to discuss my website. They gave me the confidence I needed to build the darn thing on my own (with LOTS of their help) and take control of my little company. The depth and breadth of their knowledge and ability is impressive. I'd do it all again but must move into the future! Thanks you two!
Robin, your rep., did a fantastic job of walking me thru the process, and not only answered my questions, but gave me suggestions the would help me focus on the the best markets to generate interest in my book.
Thanks,
Stephen M Jones
I called in to have a new website built for our company. There was a minimal hold time and I was able to talk with people and not recordings. I only talked with 2 people that help me with the initial set up and they were both wonderful. They asked questions that will help build the website that is suited for our company and answered all the questions and concerns that I had. I'm excited to see the work they do for our website.
I had a great conversation with them to set up my business online. They were great at explaining how their services work and I'm excited to see how they boost business for my company!
The team of professionals at web.com walked me step by step through the process of setting up my website and online presence. They took the time to make sure I was getting exactly what my business needs to succeed online.
Jordan was the greatest! I knew going in that I knew very little about how to begin my website, much less; setting anything up inside of my website.
Jordan walked me through everything and patiently answered all of my questions!
I recommend the Web.com team for your business needs!
Thanks again Jordan!
Web designer guide read his script faithfully and answered my questions in a courteous, professional manner.
A+
Thanks.
NCM
Thank you Cassandra for all of your time and patience helping us build our new website! We are so excited to be partnering with Web.com and appreciated all of the help you gave us!
I updated my resume and downloaded. I'm now ready apply for various jobs. Thanks for such a simple system to comprehend. I would recommend to friends.
Very helpful! I was impressed by how easy it was to begin the process.
I found the employees at Web.com to be knowledgeable, professional and friendly. They asked detailed questions about my business so that they can deliver the most impactful website possible. I am looking forward to seeing the final results.
I had a fantastic experience dealing with both Matt B, Google Consultant and Web Consultant Erin B. They were extremely professional and very helpful in the first steps of helping our company "rebrand & reboot" our web site.
Corey King and Sarah Ferko with Web.com were most helpful in renewing my subscription and setting up the process for a Facebook page to advertise online my ebook and hardback novel, The Christmas Swap. Sarah was businesslike and efficient; Corey was patient, thorough, and knowledgeable. I appreciate their help in this new venture. Janet A. Martin
I AM VERY NERVOUS ABOUT THIS TOPIC. A FORMER EMPLOYEE CREATED MY CURRENT WEB PAGE IN 2007 AND OTHER THAN A COUPLE SMALL CHANGES MADE IN 2008 IT IS BASICALLY THE SAME. I KNEW I HAD TO MAKE SOME CHANGES AND I CONTACTED WEB.COM. FROM MY INITIAL CONVERSATION WITH RICH WHO REALLY PUT ME AT EASE TO MY NEXT CONVERSATION WITH JOSH THEY ANSWERED ALL MY QUESTIONS. NOW I CAN HARDLY WAIT TO SEE THE CHANGES TO MY WEB PAGE THEY HAVE PLANNED!
My experience with your consultant Rachael P. Was outstanding! It was easy to talk with her and she made my consultation a breeze. She was professional, funny and so helpful. People like Rachael are one of the reasons I choose Web.com. Thank you for having such a professional staff
Rachael P. Was my consultant working with me to gather information for my new website. She was very thourough going over all the important points. Rachael was very patient going back several times and re-reading the question just to make sure all the information was accurate. Rachael was very pleasant to work with. I recommend her for customers who are new at setting up websites.
Tim Williams
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jackson,
I apologize you had a poor experience, I'd be happy to investigate and see if I can help. Please private message me your account info and I'll take a look!
-Mike