NetworkSolutionsReviews 10,265

I've had a premium website for 8 + years. In the very beginning if I had a problem I could contact the webs support and fix it.
In the past year they have helped resolve only 1 of my requests. Instead an obtuse tech rep will make me repeat the problem a dozen times and ineffectively proceed. Then tell me to use other browsers. Which I now do with every attempt at editing.
As an example' there is 1 simple problem that I'm constantly told isn't really an issue. Site managers of a now defunct site are always used when contacting myself, (always listed as owner.) as I built the site, pay for it and most importantly they have NEVER been part of it this is unacceptable. It's always dismissed as a non issue because,..." I'm the only one who sees it". I had built and paid for a separate premium site for the people popping. Then after several years discovered they were abusing and misusing funds being raised. We refuse to be associated with this unethical and possibly illegal behavior.
The frustration is over the top. It is still not editable on a phone, it's become very difficult to edit on my lap top. At the yearly cost of the site this lack of effective support is unacceptable.

I am in the process of starting a new business & need all the help i can coming from an academia background in management, my expertise in starting a new business is very much lacking. Julie O was awesome. She address, questions I would have never had thought of the will affect the performance of the growth of my business. She extremely pleasant in helping a lay person like me. I feel I would have missed a great deal of items that were addressed by her helping me build my web page. Thank you so very much Julie O & Web.com.

Mr. Chester was awesome. Great soft (kinda sexy) spoken voice was knowlegable, friendly, kind and supportive. Taylor my website consultant was super patient, kind and considerate he knew the right words suggested for me to use on my website without making me feel stupid. I do so appreciate your overall customer services and look forward to working with you all. Totally! After my call was done i had a glass (maybe 2) glasses of red wine. Toasting my new business thats finally now up and running. And toast to you all that made it all possible. Thank you for all you do for people like me God Bless!

It started well. My site was published, and everything was well until 3 days later. My site started to not work anymore so I contacted them. I told them about this issue then they were no help at all. So I told them, I want to cancel my plan, then suddenly, out of no where, I can only access my domain in my account, everything else was gone.

Here I almost a year later, still couldn't transfer my domain because all they tell me is to call them. I am not basted in US and we do not have any landline so this call will be so expensive so I keep telling them to call me instead but all they do is send me the exact same messages at all time. Not friendly customer service. I just want to talk to a REAL PERSON TO ADDRESS THE ISSUE, NOT A PERSON WHO SENDS ME THE SAME MESSAGE AGAIN AND AGAIN. All I needed is to transfer my domain so that I can use my blog again. I don't even need your refund. DON'T USE WEBS.COM, It'll ruin your site

Web.com is a terrific company to work with because they have excellent representatives who able able to work with you whether you need to buy a domain name or set up a Facebook page for your business - just two of the many services they offer. I had an wonderful experience today with web consultant Erin Barrington who helped me with a Facebook page for my business. She was knowledgeable, easy to work with and efficient. Great experience!

Joshua helped me set up, very patiently, my web page. With myself not prepared nor not knowing anything about on, he walked me through it and let me change things midstream and was so patient and kind. I feel like I am part of the web.com family and I will refer anyone I know looking for what I found, a web site builder to make my business grow and be online, I would highly recommend this company and especially this young man. Thank you Josh, I am with the company because of you and Scherrona visiting with me about the company and explaining how it works and just really feel as though you care about my business as I do. Thank you very much.

Abigal is great. She listened very well. Very important to me. She was able to envision with me as I stumbled on exactly how I want to present my new business to the World Wide Web Stage. She was certainly an added bonus to my company's vision as she is able to identify with the products and services offered by Nevada Freedom Motors, LLC. I wish that I could continue to work with her onto the next stage. I appreciate that I was able to work with her and correct mistakes from the initial consultation. She caught mistakes made that even I was not aware of. Her communication skills are perfect! Thanks for hiring her. She's made a difference in my business' life already.

Nevada Freedom Motors, LLC