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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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I love the service. For sure 5 star, I would recommend to any and all. I use web.com for both of my companies and there is no competition.
Everyone I spoke to was BEYOND helpful! Seriously! They told me all the basics and additions and laid it out very clearly. They even helped me build my website in only 25 minutes!
I had the pleasure to speak to Tito from Web.com. I was totally clueless and needed help with our website. He was so helpful, patient & very professional. He made the experience extremely easy! Thank you so much for helping us build our future website! Super excited to see the finish product :) I really appreciate your time & effort.
She took her time with Me and let me explain all the details I need to make my web page stand out she helped me all the way
Teresa Robinson at Web.com is very knowledgeable and was a great help. She guided me through the process and made good recommendations that I had not thought of. It's nice to work with people that know what they are doing. She was great.
They were very polite, knowledgeable, and helpful. Jeff and Erin walked me through everything and were very patient with me when I didn't immediately understand something.
I worked with Tito on building my webpage and he was the most patient and understanding person I have ever talked to. He made this experience great! I would recommend him and the sales rep, Scott, everyday.
Gail is the best ever and she should be in the top of the company period. I really really like how you guys handle everything excellent Thank you
I was helped by Loren. He did a fantastic job. He made me feel at ease while he asked me important, detailed questions about setting up my business's website. He was a joy to work with and I would definitely recommend him to anybody.
When they created my website I couldn't be happier. I gave it a 5 star on here and people viewed it here. So I call up for 1 thing and I'm talked into another... Facebook. All the business it will bring me and hits I will have. Fine! I'm transferred and I spend 2 hours talking to someone about what it should reflect, what I want. The minute I see it, I'm not pleased at all! Especially for the money and based on the 2 hour conversation, key details were left out. From that point on into the second week I spent about 5 days out of that time on the phone making changes. Second week I wrote in on my score card just not to be on the phone... the change that needed to be made to a promotion that is and was the same promotion on the website they created and when the Facebook page was created. The change wasn't made and it was coming close to being posted so I called a total of 3 times. The last time I called was yesterday December 21,2018 when I called to cancel Facebook 2 weeks in and to let them know that no one listens. The posted the wrong promotion after all that anyway and yes, as usual she was polite and apologized and even she said she would correct it but I logged on to Facebook today and saw the wrong promotion. I just deleted the entire post to avoid conflict with my clients. When I tell you they wore me out mentally physically and emotionally I'm not kidding. I told them my nephew\god son took his life Jan. 7,2018. His birthday is Christmas day. I'm grieving, suffering from depression and chronic fatigue syndrome brought on my depression. No one needs to care but me, but you never know what people are going through. When they pay to handle their business, handle their business. Never again!
My interviewer for my new website was wonderful. She was a muse for incomplete thoughts and a reign for my wilder ideas. Excellent. Just excellent.
Warren Tisdale and Eddie Black were very supportive in guiding me through the process of setting up and initial phases of developing my website. I look forward to continued professional support from WEB.COM
They Steal my domain name without any reason, and took on auction that name in 200$, I never recommend to use their services.
Erin was so easy to talk to about my business facebook page, she knew exactly what I was looking for and the process just took 30 min. I highly recommend her and this service.
In the past i would build and update my own website. My business is growing and i just don't have the time, I was looking for options. Web.com was perfect for that next step for my business website. Speaking to a web.com consultant was very helpful and informing, With their impressive professionalism and service i decided to have web.com build and maintain my company newly designed website.
I have been trying since November to cancel and even though I have an email confirming that I am cancelled they are still charging my account. I had to get my bank involved and file legal charges against them to STOP The charges. I am almost down $200. There services were terrible too
Domain.com sold my phone number and info to some kinds logo and web design companies, I received junk message and phonecall 5-10 times a day. Awful service ever!
Julie O understood what we are trying to accomplish. She presented great ideas to help promote our ministry. Julie stayed the course to acquire pertinent info for our site.
I tried to cancel the items that you are billing me for every month, and the person in Jacksonville told me my name was not on the account. Please cancel the 99.95 and 189.95 charges on my American express card today.
Raymond,
Happy to assist with this - would you mind sending us the account details via private message?
-Mike
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Michael,
Sorry you had a frustrating experience with your billing, we'd be happy to help get it resolved! Send us your account info via private message and we'll investigate immediately.
-Mike