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NetworkSolutionsReviews 10,265

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Massachusetts
1 review
0 helpful votes
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Enlightening
June 10, 2017

As a complete novice in this particular area, John and Andrea made my experience comfortable and enlightening. I look forward to seeing my ministries new web site!
Thank You.

Date of experience: June 10, 2017
Texas
1 review
0 helpful votes
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I could not have been more blessed today! Shannon and Erin are so sweet and very professional in helping me tthrough the process of creating my website. They were very knowledgeable and informed about my the things that I was unsure about. I couldn't ask for a better team.

Date of experience: June 9, 2017
Texas
1 review
0 helpful votes
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Awesome
June 9, 2017

They take their time to get it right. Thank you for having the greatest staff. They all asked the right questions and were very patient with us. They had good senses of humor which they needed to get through the process with us.

Date of experience: June 9, 2017
California
1 review
0 helpful votes
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A Great Experience
June 8, 2017

Working with Maurice M. And Erin B. Was a pleasure. Both were most helpful and patient while drawing out what my online business is all about and applying it to my Facebook setup. I thank them very much.

Date of experience: June 8, 2017
Oregon
1 review
0 helpful votes
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Wonderful working with Arthur and Cameron to get our website going. They both asked the right questions and were very patient with us. They had good senses of humor which they needed to get through the process with us! Well done guys!

Date of experience: June 6, 2017
Colorado
1 review
0 helpful votes
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Maria was amazing!
June 5, 2017

Customer service is lost and today Maria assured me that there is hope. Took a lot of weight off my shoulders by being the professional al that my company needed her to be.

Date of experience: June 5, 2017
Florida
1 review
0 helpful votes
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Thanks to Web.com for all the awesome help today in gathering all the details to build the first draft of my new business Facebook Page. Robin L (web consultant) was extremely professional and took the time to understand my business which will help in the overall campaign strategy. Thanks Web.com!

Date of experience: June 4, 2017
Idaho
1 review
0 helpful votes
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Good!
June 2, 2017

I thought that Melissa was very helpful and patient with us as we discussed ideas for our website in the initial interview.

Date of experience: June 2, 2017
North Carolina
1 review
0 helpful votes
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Business Owner
May 30, 2017

Best services ever received, agent was very knowledgeable, understanding, fast, and well spoken. Ten stars.

Date of experience: May 30, 2017
Florida
1 review
0 helpful votes
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I contacted Web.com for help in setting up my business website. Thinking it was going to be a costly and daunting task, I was put in contact to Abigail. After listen to my concerns she was able to put together an awesome product that best fit my business needs. I so looking forward to working with Abigail on future projects!

Date of experience: May 30, 2017
Germany
1 review
0 helpful votes
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Wonderful
May 29, 2017

Thank you Cassandra - I am really hopeful this will jumpstart my business. IT has been a pleasure talking to you today...
Kind regards

Date of experience: May 29, 2017
Alabama
1 review
0 helpful votes
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Awsome
May 26, 2017

I like loved how great Julie was she was professional and kind very understanding. I had a great experience she made me felt that we was a team and got me even more excited about my business.

Date of experience: May 26, 2017
California
1 review
0 helpful votes
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Both employees that I came into contact with from Web.com clearly and precisely explained the services that fit my needs and also explained what happens next

Date of experience: May 25, 2017
New York
1 review
0 helpful votes
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Although our information intake session took longer than I expected, Maria was amazingly patient and willingly offerred her expertise while performing the initial stages for constructing my website. She walked me through each step and answered every question that arose! I can't wait to see my website after the finishing touches of the professional builders!

Date of experience: May 23, 2017
West Virginia
1 review
0 helpful votes
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Jason Weir and Erin Barrington were more than helpful to me. I'm a complete novice in web design and content. I may know what I want and what I want to say, but they may it all come together. Ask for them by name! You won't be dissatisfied.

Date of experience: May 21, 2017
New Jersey
1 review
0 helpful votes
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Very very helpful
May 21, 2017

I signed up today to create my new web page Eddie black as well as Kevin B helped me they were great I would recommend them to anyone

Date of experience: May 21, 2017
Florida
1 review
0 helpful votes
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While I could tell I was working with someone looking to make a sale I also realized she was working with me to make my new business much more likely to succeed. She was very helpful and made me feel like I was making a wise decision. I guess only time will tell!

Date of experience: May 20, 2017
Arizona
2 reviews
0 helpful votes
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My old site was hard to read, I hated it and paid $ thousands for it. Web.com built a beautiful site and after a few changes I requested I am totally thrilled. I recommend Web.com to all my friends with websites!

Date of experience: May 19, 2017
New Jersey
1 review
0 helpful votes
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Fantastic
May 19, 2017

She was very patient and very informative... she went above and beyond her call of duty to assist me. I truly appreciate the time she spent helping me.

Date of experience: May 19, 2017
Maryland
1 review
0 helpful votes
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Awesome
May 18, 2017

DeAnne was awesome she was so helpful and easy to talk to. She walked us through the process easily and even gave us some great feedback... Thank you

Date of experience: May 18, 2017