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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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I signed up with them for Leadstream and have been very happy with their results. I'm getting calls to my business, almost all of which are leading to new business. There are some duds, of course, but I'm not wasting my time like I had been with other referral services. Definitely would recommend.
I have been a customer of Web.com for just about a month and my phone is ringing off the hook. It was a wise business decision to move my advertising from newsprint to the digital age. I recommend it highly.
I got a call from Faith, their "junior agent," who refused to divulge any details, when asked, about what they charge, what they were truly going for, and wouldn't take no for an answer, after repeated NO's.
Then I got on the phone with their senior sales agent, Dennis, who continued to berate and belittle me, my companies performance thus far, and the work I have done to get my company built. He promised me results, then told me he couldn't guarantee anything, used every sales tactic in the book, insulted and shouted at me on several occasions. At the end of the conversation, he told me how, "He wanted to insult me further, but would end the conversation on a professional and polite note, so goodbye."
I can't say anything good about the interaction I had with either of their representatives.
I really enjoyed working with the Staff members through the whole process. It was very user friendly.
Not only was the service more than enough, it was more than i could have hoped for. Concice, to the point, and above and beyond the call of duty these guys are worth every minute. Shoutout to Loren M for all his hard work too. Without him i wouldnt have even been able to accomplish my dream of owning my own Consulting Firm. Or being one step closer at least.
I wont to thank Andrea T. For her Patients, kindness, professional in site taking me through this process. This is my first time on a Web Site so i needed help in a Family
Explained setting. I am so thankful for Christy R. As well. I look forward to a long and
Great relationship with Web.com.
It was a pleasure speaking/working with Erin and Andrew. They were extremely professional and explained all aspects of my new product!
Andrea was very professional, polite and knowledgeable about site content she asked good questions and presented good suggestions. If the site is anything like what we discussed I will be very happy.
Tito T. Shocked me... I was expecting the same old ten dollar an hour customer service attitude, but, received pretty much the opposite. He was extremely professional, exceedingly helpful; i. E. while I was explaining a need I had to help my prospective customers, Tito was online finding the solution. That was a site that offered legal assistance for timeshare purchases in every state in the country. We included that valuable link on my website. Additionally, Tito took his time in explaining possibilities and options available to me as a Web.com customer.
In short, when I hung up the phone, I felt as though I had taken on a valuable partner in my business and made a new friend simultaneously. A fantastic experience!
Entire process from sales to final evaluation was truly a pleasure. I needed to put the website on hold and they gladly issued a refund and explained more cost saving ways to develop the website. I plan on using this site again for all my business needs.
I can't thank you enough.
Mary G
Web.com is a very professional web developing company, my experience was very good and learned a lot of information on how to promote my business and increase sales. Would highly recommend this company
I called to set up SEO on my website, and both people I spoke with were very knowledgeable and extremely friendly. They were crisp and concise about what I was getting, and answered all my questions clearly and with great expertise.
We met with Drew C. And he helped us understand our options from the business perspective. We had a couple of conversations and it was always as our schedule dictated. He sought to inform, rather than push a particular product or plan. Once we made the decision to invest in our website, we were connected with DeAnne S., a web consultant. She was really concerned with making sure that our story was represented and had a great idea about using a gallery to display much of the custom work that we have created. I truly believe that we'll be pleased with the result and our expectations of driving more business to us. Time will tell, but we are off to a great start, thanks to Drew, DeAnne and Web.com
Danica and erin are very knowledgeable and professional technicians. Being a customer with minimal tech experience they were able to walk me through the process which may have taken more customer care and patience than usual! And i am thankful for that...
I am completely satisfied with my interaction with Deann. She was very professional and took the time to address all of my questions and clearly explained how the entire process works.
Both the people I felt with st web.com were professional and made sure I understood the process. There was no high pressure sales only informative discussion with time for me to make my decision.
Great experience Site is Great. Account manger and sales was good I believe that the communications would be great if the after sales communications was a good as the sales communications with the staff.
I am a very busy person and they found a way to track me down without pestering me! I am so appreciative that they actually caught up with me and Jamie could walk me thru my options for a website for my business
Justin & Tito helped me get a great deal and sign our company up for a new website that is more up-to date and and much cleaner than our old one. They answered all of my questions and informed me everything I need to know about what web.com offers. I look forward to seeing the first draft of our new website within the next week!
Erin and Tim were great to work with and really helped us create a website that we can be proud of. Great customer service!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey DE - this is an unacceptable occurrence and we'd like to investigate this matter. Would you mind emailing me directly at mbenson@web.com with the phone number you were called on and any additional information you can provide?^MB