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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Lead steam web.com and Mrs. Shelby was very helpful in my start up and training of how to use the web site
Julie O took her time to better understand my business. She patiently asked questions and answered anything I was unsure of.
Erin B was very helpful. I was very overwhelmed and she slowly took me through the process which I really aopreciated.
My experience to date with Web.com has been excellent. They consistently meet and exceed their commitments with a very high level of professionalism. Tamika has kindly helped me out on a few occasions in my early experience with Web.com and has been a pleasure to work with.
Julie was very pleasant and understanding. I felt at ease discussing my web site goals. I thought she was very helpful and explained everything well.
Wonderful & truly understanding to how i want to represent myself in my website. Maria did a grest job on helping me break down in words, of what i want my website to say, and show my future clients.
Thank you!
Keeegan we went over goggle adds and web.com leads ads and contacts we discussed air conditioning adds and calls we added some adds to our page
I spoke with maria, she was very nice and very clear with everything also broke down everything so i could understand what was going on and i appreciate that, she took the time to get to know what is benjiboys are about and who we are and what we do,
Lead stream- Keegan helped with my lead stream account, worked on advertisements for google. I'm feeling good about the changes.
I was with them for over 20 years but when Web.com bought them all the agreements they made were not honored. They flat out LIE. After over a year of lies I moved all my domains, however, to this date, over 15 days they have not completed the move, causing me and my businesses financial damage. I was told prior by associates that they would find a way to make any change miserable and disruptive. "They will make it long, claim mistakes, and you will have to file legal docs against them to get the move completed." To this point that statement appears to be true. DO NOT DO ANY BUSINESS WITH THEM OR WEB.COM. If you are looking for HONESTY & INTEGRITY, buy a dictionary.
Lead Stream
Keegan assisted us in streamlining our Google Ad-Words campaign to receive better results. Leadstrean is really help full with getting phone callls.
Anyone who we have had contact with has always been more than helpful and very informative. They take their time and are so patient. Always willing to suggest or take the time to listen to anything we have to say. Looking forward to our next monthly call!
Keegan was very informative and helped me understand the steps to take my business online marketing to a higher level. Results after only a few weeks are very impressive. Leadstream resources to track web inquiries and provide me with the tools to followup up on web inquiries are amazing. I highly recommend their services.
Keegan was helpful to go over with my account.
Leadstrean is really help full with getting phone callls
It was a genuine pleasure to speak with someone so knowledgeable. Keegan knows his stuff and understood how to deal with my web site concerns. I couldn't be happier with the service he provided.
OUR INITIAL PHONE CONVERSATION WAS GREAT! THEY KNOW THEIR BUSINESS AND THEY OFFER SO MANY SUGGESTIONS AND ASK FOR PERMISSION ON EVERYTHING. THEY ARE VERY QUICK WITH SUGGESTIONS TO HELP ON BUILDING YOUR WEBSITE AND FACEBOOK!
In July I worked with Rachael P during the interview process of determining whether or not we needed a new website. She took the time to explain everything I had questions about my existing website to not sell me anything I didn't need. It was a breathe of fresh air to have a customer service consultant take the time to do this.
It was much appreciate, and for that reason will keep Web.com in mind!
In July I rested in this hotel. I was very pleased. Hotei is situated in the center of the city. Daily cleaning was carried out in the rooms. Very good food. With hotels there is entertainment. I want thank the boss hotels and his personal. Next holiday I will come in this hotel.
Noticing that the company provides WordPress services, I called to purchase technical support for my WordPress website. As Network Solutions and its parent, Web.com provide hosting services for websites, I made it clear I was using another hosting company and was told that wasnt an issue. Rather than getting what I called about, I was led on a glossy internet marketing odyssey. It started with SEO, Search Engine Optimization, theoretically used to improve site rankings. Everyone wants their site to rank high in searches. I was told I would first be transferred to an SEO specialist followed by a WordPress technician who would solve my technical issues.
Cutting to the chase, this was sort of a Yellow Brick Road replete with brainless people aimlessly wandering around. The SEO was not Network Solutions SEO solution, but placing you on Facebook. Obviously anyone can deal directly with Facebook for those services. When I explained that I was looking for their personalized service, I was told that was a different SEO. This went on for about 45 minutes.
Ultimately I was transferred to their WordPress guru who explained they couldnt provide the service as I was already hosted by someone else and would have to sign a new hosting contract with them. Had all of this been explained up front I would have saved over an hour of wasted time and bait and switch tactics. As it turns out, this company has a history of serious legal problems for misleading customers in which the FTC presided over a settlement. A leopard never changes its spots.
Hey Ginny,
I'm very sorry you had a frustrating experience, and would like to investigate further in an attempt to improve. Would you mind emailing me directly (mbenson@web.com) so that I can look into what went wrong?^MB
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Rick,
I'd be happy to look into your experience and see if we can help. Please send us a private message and I'll see what I can do to resolve your issues.^MB