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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Julie was great to work with when going over our new website design. She was very attentive to every detail and asked fantastic questions about our company and what our overall goal was. I am sure the design and information for the final layout is going to be great, and im excited to see it when it goes live. I recommend using web.com and Julie to anyone trying to improve their website layout!
Fantastic customer service i hired web.com to do my 2 website Tia your are amazing love it so much you want to tell the entire world about web.com i am very existing about my knew website!
All of the people I spoke with were very knowledgable and enthusiastic. They made me feel like I wasn't simply purchasing a web site. But rather a marketing team with design and technology skills that I would be able to utilize throughout the lifetime of my business. Definitely worth the money!
I paid $1500 up front to have my company's existing website converted to mobile friendly and hosting transferred to their server. Web.com was a nightmare to deal with from the very beginning. Their customer service is absolutely terrible and a nightmare to deal with. Web.com did not deliver what they were hired to do and wasted hours of my time. Their web developer, Melissa Carpenter blew off our initial appointment and Web.com neglected to contact me to reschedule. I have wasted countless hours on the phone with their customer service reps attempting to get my website back online. A week later and my company's website is still offline. It took 8 days for web.com to provide a piece of $#*! of a draft of the website could have been designed by a seven year old. They clearly are incapable of listening to their customers and are not capable of following instructions. They wasted too much of my time and money.
A++. I had DexMedia for over two years with a monthly cost of over $300 per month and not one hit, couldn't make small changes myself, customer service was terrible and process of editing was awfully horrendous. Web.com is awesome. I have two businesses with them now. Worth every dollar spent. Recommend highly!
I am very happy with my web.com experience. Like other small businesses I have attempted over the last decade to create a Internet presence in my community. As a small law office, I often felt overwhelmed by the development, rollout, business strategies necessary to create a successful website. Web.com's Lead Stream program had my website online within a few days. They told me that it would take 90 days to see a significant return on their platform. Since that time my web submissions and calls have steadily increased. My websites performance now mirrors a 45% upward angle in calls and submissions. The difference between web.com and other Internet platforms I have tried is there personal service. Reagan is my contact at web.com. She is helped me understand how to utilize web.com's marketing strategy to maximize my return on investment. She was able to explain what to look for and what is significant in examining performance and return on my advertising dollar. My website is been climbing at a 45° upward angle. Web.com has proven to me to be the best advertising money I've spent. I doubt without the personal approach employed by web.com and Reagan's help. If you are looking for an easy website platform to roll out and the personal service to back it up. I would recommend Web.com and Reagan!
Benham Sims
Attorney at Law
Louisville, KY *******
Julie was super nice and help me building my advertise very nice customer service thanks, she explained everything to me really clear and was really patience and friendly
She was very good, listened and took notes very well. She was helpful in giving me come back questions so I could think of more content for the site. She was very her good at job.
Reagan is my account representative for my Lead Stream Program. She is very attentive and asks excellent questions designed to meet objectives for marketing my law practice. She is proactive and a delight to work with. I am lucky to have Reagan as my account representative.
Lead stream is driving some calls. Erik Vicars was helpful in targeting my ad dollars.
Worth a try to see if it works for the cost involved.
The lady that spoke with me today. Made me feel comfortable an she made it easy to understand the question I was asked. I'm excited an thankful for web.com. I recommend everyone use them thank you again Web.com
Julie O was my web consultant and was terriffic. She was obviously prepared for our conversation and had done her homework. Her questions to me where thoughtful and well organized. Our conversation flowed in a very constructive manner. By the end of our conversation, I felt Julie had a real sense of our business and the tone we wanted for our website. She was detailed and meticulious. I am very pleased with web.com and exceptionally happy with the service and consideration provided by Julie O. She is a true professional.
Mrs. Erran and Mr. Terry hairy professional and courteous! Answered every question I asked. They also take your time to explain everything. They both deserve a pay raise
Just two weeks ago I transferred all but a few domains from Network Solutions to GoDaddy and made sure auto renew was not active. The two sites are working sites so had to prepare them.
Network Solutions said on the phone they would discount to keep me, close to matching GoDaddy. I said I would think about it.
They did not wait. They turned on auto-renew for five years and billed me $194!
I will charge this back on my credit card, report to BBB and report to Floridas attorney generals office of consumer affairs.
From what I read online they may have issues with the FTC and ICAAN. If possible people should report their business practices to all the proper authorities.
After 20 years of being their customer I plan to move everything and spend a great deal of time spreading the word.
Google other review sites, these guys are crooks.
Hey Tim! Did you call into support and explain the situation? Send us the email address associated with your account via private message and we'll see what we can do to help!^MB
I want to thank Robin for all of the help she gave me in setting up the first drafts of my new website and Facebook page. Robin seemed very knowledgeable and help me with the information that should make my new webpage a money maker. My first drafts are due in a couple of days and I will keep everyone informed on how it is going.
No jobs was generated after the first month, but I have to say that the staff did help in explaining every detail, after a walk through with Mark/Lead stream I am Looking forward for more calls that is going to generate business in the second month.
I was a little afraid about doing this because i'm not a good marketing they had good service was so nice and understanding of what I was trying to do
After 30 days in, we have been happy with the traffic to our new site and leads from Lead Stream and Web.com. It was a leap of faith in the beginning as I wasn't totally confident in the initial sales person we dealt with. However, the support staff and development team we have been working with have been very helpful, knowledgeable and experienced.
I hired web.com in January to improve Search engine optimization. A month later I contacted them to see why no one had contacted me and Biance says I have to have a code to activate my account. No one ever contacted me in the 3 months I told them I would give them a try. Then in July my CC is charged for another 3 months, still no contact from them. I am trying to get a credit back and they tell me that it is my responsility to contact them for consult each month. Bunch of BS. In the meantime I did hire a new company and they verified along with another company that my SEO had not infact improved at all! Very unhappy with this scam!
Hey Wendy - we're sorry to hear you had so much trouble setting your account up, please contact us via private message and we'll see how we can help!^MB
I was nervous regarding web advertising - bc it seemed as if it would be difficult to get my name as close to the top as possible, this far into the game. They were very knowledgeable, and have surpassed all my expectations. As stated above, the customer service response time is outstanding
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey MG - clearly something went wrong with your experience with us, and we'd like to take a look and address it. Would you mind sending us a private message with the account identifier so we can investigate? Thanks!