business logo of NetworkSolutions

NetworkSolutionsReviews 10,265

4.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
How would you rate NetworkSolutions?
grey star
grey star
grey star
grey star
grey star

NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
Follow Chynna C.
Unfollow Chynna C.
Share Review
Report Review

I talked with Jan today and she was very thoiroigh and she was very polite. She made me very confident in my business.

Date of experience: April 3, 2017
New York
1 review
0 helpful votes
Follow Rah C.
Unfollow Rah C.
Share Review
Report Review

The premiere independent record label that gives the music junkies authentic and original sound. Scholar Kammitti LLC. is currently searching for more talent and also producing quality talent as well. Currently pushing Rap artist Rah the Broker we provide the same service for our other talent as well.

Date of experience: April 2, 2017
New York
1 review
4 helpful votes
Follow Vincent C.
Unfollow Vincent C.
Share Review
Report Review

Horrible
April 1, 2017

Do not sign up with them. You will be stuck with a less than mediocre website and no domain name for your companies website. Yup, they will not release your domain name if you cancel service.

Date of experience: April 1, 2017
Washington
1 review
0 helpful votes
Follow Kaity D.
Unfollow Kaity D.
Share Review
Report Review

Outstanding!
April 1, 2017

I can honestly say that Jan was such a pleasure to speak to. Well spoken, and quite the professional. It was a blessing to have the opportunity to speak with Jan. Reason being is that she gave me encouragement and empowered me to excel in regards to my business! I thank her. Thank you Jan!

Date of experience: April 1, 2017
Texas
1 review
0 helpful votes
Follow Trisha D.
Unfollow Trisha D.
Share Review
Report Review

Robin was a Godsend.
March 31, 2017

I don't stay on the phone with anyone as long as we were on the phone but Robin was very through. I had spent hours trying to figure out how to start and I didn't have a clue as to where to start. Robin walked me through the whole process and I feel like we are going to have a great product. I can't wait Thank you Robin

Date of experience: March 31, 2017
Texas
1 review
0 helpful votes
Follow Chuck W.
Unfollow Chuck W.
Share Review
Report Review

AWESOME
March 30, 2017

Chris did an excellent job, helping me get my website set up. He is very knowledgeable, and I am happy to have him on my side, and for assistance in the future. I am looking forward to working with him again, soon, and hope we are both very successful. Thanks to him, in more than words can say.

Date of experience: March 30, 2017
Colorado
1 review
0 helpful votes
Follow M B.
Unfollow M B.
Share Review
Report Review

Erin and Carmen were great to work with. I am happy with the price I got for my URL renewals, and the promo they were offering was an added bonus.

Date of experience: March 29, 2017
Indiana
1 review
0 helpful votes
Follow Donna T.
Unfollow Donna T.
Share Review
Report Review

Julie O. Was a pleasure to work with. She was very through and well versed in how to obtain information from other sites. She was patient and paid attention to details. Thank you Julie!

Date of experience: March 28, 2017
Illinois
1 review
0 helpful votes
Follow N V.
Unfollow N V.
Share Review
Report Review

Very professional.
March 28, 2017

Mark and Jan has been very professional and helpful regarding our need to get our company website online. Hopefully we can get more client/customer and big revenue.

Date of experience: March 28, 2017
Florida
3 reviews
4 helpful votes
Follow Elle M.
Unfollow Elle M.
Share Review
Report Review

If you have the time to take continual phone calls from Web.com... then be my guest. I don't know ANY corporation that would have the time to answer all the harassing and marketing emails and phone calls you will receive once you make the mistake of signing up with them. Good luck in canceling or trying to unsubscribe... they will lock your domain & you will not even be able to transfer it. Oh yes, they reply to these SiteJabber complaints seemingly very helpful... but they are NOT. They still have yet to unlock my domain so that I can transfer and it is the proverbial 'check's in the mail' excuse after excuse... dozens of phone calls won't get you any further ahead. What counts is RESULTS... and the only result from Web.com is further harassment and although a few of the workers say on the phone they will help... they do not. They do not deliver.

Date of experience: March 27, 2017
Ohio
5 reviews
3 helpful votes
Follow Harold B.
Unfollow Harold B.
Share Review
Report Review

It has been almost a year and I am completely exhausted. Web.com was not able to provide me with a profitable website. Their designers were not imaginative and were not able to come up with anything for me but those cookie cutter web templates and wanted me to do all of the work for them. I will be going with another web hosting company as soon as my contract expires. A VERY DISSATISFIED CUSTOMER.

Date of experience: March 26, 2017
New Hampshire
1 review
0 helpful votes
Follow Hilena B.
Unfollow Hilena B.
Share Review
Report Review

Incredibly happy
March 23, 2017

(Cassandra S.) J really did an AWESOMELY great job. I don't really know where to start. One thing I want to say is Thank you Cassandra thank you

Date of experience: March 23, 2017
Idaho
1 review
0 helpful votes
Follow alesia n.
Unfollow alesia n.
Share Review
Report Review

Steve was very pleasant to talk to he explained everything to me. Robin was also a joy to talk to she also reassured me that the web site they build for me will be professional and they will do what ever I need and that I would have the support for any future issues

Date of experience: March 23, 2017
Washington
1 review
0 helpful votes
Follow Ricky F.
Unfollow Ricky F.
Share Review
Report Review

Great GMB service
March 23, 2017

This service is great for all SEO companies because there is no stress on preparing the GMB listing, optimization and registration. We appreciated this service 100% Thanks guys

Date of experience: March 23, 2017
California
1 review
0 helpful votes
Follow Patrick C.
Unfollow Patrick C.
Share Review
Report Review

Troy P. And Erin B. Provided me with the best customer service I ever had in my life. They were professional, thorough, and exceptionally patient. I wish I could get customer service from other representatives the same way all the time. Thank you once again!

Date of experience: March 22, 2017
Texas
1 review
15 helpful votes
Follow Maria S.
Unfollow Maria S.
Share Review
Report Review

My experience with this company is unbelievable amazing and phenomenal. The kind of service that I received was extraordinary that you will not get anywherein this world. The process was so smooth that it resulted a great amount of peace, joy, excitement, energizing and at the same time created such a soothing effect in my body, mind and spirit. All I can say from my own opinio there would be no one can compare with the kind of service that she render or the company is providing. I would stay with this company for a year because I was satisfied and believe to the quality of the service I got and it would help me lot and my family and I would definitely highly recommend to people who are feeling at a lots, stuck, confused and feel that you are alone and nowhere to go, how and when to start and how to move forward with your goal in life. You'd have the same effect as I got. Goodluck to you all and hope that you'd try it out because you and your family would benefit alot from this experience. There is a lot of opportunities and around us but we always kinda overlook it but after your session with this company you'd be blown away because it will have a very amazing, awesome effect on you. May you have the same experience that I had. Goodluck, Goodluck, Goodluck!

MS

Date of experience: March 22, 2017
California
1 review
0 helpful votes
Follow Chris B.
Unfollow Chris B.
Share Review
Report Review

OLC web site
March 21, 2017

Robin worked with me to start the process of getting my web site and Facebook page going. Though there are many questions to create the web site and Facebook, she made them seem effortless.

Date of experience: March 21, 2017
Texas
1 review
0 helpful votes
Follow Demetrius H.
Unfollow Demetrius H.
Share Review
Report Review

Thank you, thank you so much for the cooperation patience knowledge and assistance, great job! I was able to get exactly what I needed, questions comments and concerns where everything.

Date of experience: March 19, 2017
New Jersey
1 review
0 helpful votes
Follow Andrew W.
Unfollow Andrew W.
Share Review
Report Review

Erin did a wonderful job with over phone questions & responses. She listened well to my imput of what I thought should be in my website, she also applied her own knowledge of what I was saying into a more constructive form & wording. Overall was a good 1st start. When I see 1st rendition of website I will know for sure

Date of experience: March 18, 2017
Georgia
1 review
0 helpful votes
Follow Temidayo A.
Unfollow Temidayo A.
Share Review
Report Review

I hope that Clyde is a good representation of the web.com team. The set up was detail oriented to my needs in the present and moving forward in a very user friendly manner. Honestly this may be the best and most intregal step in setting up any successful business in 2017.

Date of experience: March 16, 2017