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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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My experience with setting up a website was great. The agent was courteous, professional and very encouraging. She showed empathy and compassion for my social cause. She made a point to relate to me on a personal level.
Building a website just takes patience and clear communication, so enjoy the ride it will all workout
I happen to come across this website Web.com and found myself speaking to a very polite and very informative gentleman, Neil M. He was so helpful in explaining the services they provide and how it could help my company. I was very impressed on how he took the time to make me understand. I signed up and can't wait to see the benefits. Also in the final steps of signing with Web.com I spoke to Erin B. And she too was very polite and professional. Thank you Web.com and looking forward to a great business relationship with your company.
Web.com makes it so easy to get the web site up and running. Denise asked all the right questions and typed the content so very fast. She was a pleasure to work with.
I was very pleased with the thoroughness of the interview process. The questions Taylor asked gave me confidence that our business was unique and personal. The process was completely professional and enjoyable because it allowed me to envision our dream as it becomes a reality.
Frank
I was unhappy with editing. Font, colors sizing inconsistent. Help line suggested clearing cookies and cache. Much better. Also need to use only Chrome browser.
Would be nice if I could maintain format when copy and paste from document.
Help person said improved edit out in few months. Hope more like Microsoft font edits.
Erin was extremely nice and gave the upmost respect to my start up company. She was very through with the process and help in all areas where I had questions. If you are new to starting a professional website you have to try them. 100% approved by my standard.
As a highly skeptical individual, I was naturally hesitant to use an outside service to promote my new business. I'm extremely pleased to testify that WEB.COM, namely Cassandra S. Made me feel comfortable from the very first hello, thus making my experience very welcoming, giving me the utmost confidence in their company. Cassandra S. Was kind, courteous and professional while following what seemed to be a very strict protocol in order to assure that I would receive the most optimum results. I'm excited to move forward in this new chapter using WEB.COM as a consistent and reliable resource. Thank you much!
Iam a return customer with web.com and the service is excellent I never have been disappointed. The interview process is the best because "Robin" put herself in my shoes and gave ideas back! Wow i was impressed.
It was a very good and thorough experience working with Erin B. And Corry in helping to build our new ecommerce website
I had the pleasure and fortune of dealing with JulieO at Web.com yesterday. She was very informed and had a calming, easy about her. Thanks Julie for your help!
I started this site, never published it, because the site was terrible to use. I firgot about the site and 4 months later I was being billed 41.90 for a site *******@gmail.com never used. Called to get my money back they refused and said even though I did not publish, I still had a contract. I asked about the recent billed of 41.90 and they said they still could not give that back to me because their was a five day window after the bill and the computer could not refund me. Off to BBB to take care of this. Do not use this site a SCAM
If I new setting up a website could be so painless and stress-free I would have done it a long time ago. My agent, Braelan Lee, was amazing. He was so informative and had the patience of a saint. I think he even lowered my blood pressure! I would recommend this company without any hesitation. I have never been so amazed by a company and their agents as with Web.com. From the beginning of obtaining a domain name to setting up a website, the whole process is very satisfying.
Knowledgeable and at tentative to my needs. Good listening skills and friendly advice. Understood my specific industry needs and made recommendations accordingly. Great Job!
Web.com are idiots! They practically ruined my business. I had a storefront for many years, and as soon as I signed up with them to do my marketing I had to move my company into my garage after 5 months. Their ignite marketing was a failure. They constantly had wrong phone numbers and addresses listed and never changed them when I would hound them about it everyday. They build a website for me and after i paid for it and my contract was up they sent me a hard copy of it that had missing content. Long, long, long story short, my site had no photos for 2.5 weeks and I lost massive business because I switched hosting company's and found out then that things were missing. Then I had to fight like an animal to get them to send me a copy that was supposedly complete. I'm sure it's not and will find out one day when I need to use it to make any changes. Please stay away from them. They have no idea what they are doing!
Mark,
We're very sorry you had a poor experience with both our marketing and website products. I'd be happy to look into your experience and see if we can help you, and try to learn from it. If you wouldn't mind messaging me your account identifier (the email or phone number on the account works), I'll take a look!
-Mike
I appreciate the help in increasing our business. I am looking forward to getting many more customers with the help of Erin and Shawn.
I had had several issues with my services being put on 2 different accounts, which I wanted to consolidate. It was a challenge for several employees and I had been transferred several times. Julie tackled the problem, found a resolution and stayed on the phone with me until it was all resolved. I would love it if I could just ask for her every time
Helene Glocer
PCC Tile
The representative Julie was very patient and covered a lot of personal & business information to get my new website started for Anchor Air of Central Florida.
Talking with Katie and Erin today was a joy! Was not to sure what I was getting myself into, but they made everything easy for me to understand and they did all the work! Wonderful experience I had with them! Thank you so much! Pamela Petersheim
Erin was very pleasant and nice. She worked patiently with me to go through the information. Her customer service was great. She is a personable representative. She reassured me throughout the process and gave me tips on how to help assure the success of my web page.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jacqueline,
We're very sorry that you had a poor experience, and we'd be happy to see if we can help. Would you mind sending us your account info via private message so we can look into it?
-Mike