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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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I had Robin L and she was great. Explained quite a number of things that were very useful to our web site and overall ratings. Looking forward to seeing the finished product soon. Thanks!
Thank you very much for helping me put my web site together. Andrea made the possess easy enjoyable,
Thanks again H
We had Ryan and he was AWESOME! Very personable and a fun time was had by all! We were on the phone for at least two hours getting our thoughts and ideas into this website. We would recommend Ryan to anyone who wants to build or rebuild a website.
Maria was great at explaining everything along the way! Great listener and was able to answer questions spot on!
This review is about the customer service provided to me by KF. He was professional, thorough, courteous and kind. My sessions with KF spanned two days due to my schedule, and the second day was dotted with a series of dropped phone calls that were the result of passing through "no service" areas while on Amtrak. KF politely called me back after each disconnection. He never exhibited even a bit of frustration. He asked the right questions and gathered information to build my website. If the rest of the team is like KF, I know that my company's website will surpass my expectations.
Unacceptable. And its outside of the reach of the police or a lawyer as its outside of the country. Try looking for a google+ page of them, or a Facebook page for reviews. There is none. Should say a lot.
I spoke with Kyle in depth about the needs of my small business website. He really understood what I was looking for and did everything possible to make sure that the design team understands what I need. In addition, the product offerings are all inclusive which helps small businesses!
I am amazed at just how friendly and courteous Web.com staff are. In this day in time when it seems everyone has a chip on their shoulder these people have such a genuine desire to help you create your best product. They are knowledgeale and just down right friendly. I can't wait to see their creation for my website but I truly appreciate their gentle and knowledgeable direction.
Most business's that want your business tend to treat you good to get your money,
However a great business is following up and finding out how you are doing, thanking
You for becoming involved with or without a purchase. One never knows when an interested party may turn around 360 degrees and delve into what you are all about.
Timing plays a pertant role in people's lives. Therefore, Thank you for being Great!
Bryce and Robin were both terrific to work with and made me feel like they really cared about my site personally. Bryce helped be to choose a product that fit my business and Robin set about gathering information about my existing website with another company so it could be refined with Web.com at a less expensive price.
This is my third web site I am building with web.com in 2 months, having built web site with at least 3 other companies over the years. Everyone you talk to speaks good English, understand the questions and issues. Kayla was no exception. She did a great job interviewing me and we had fun doing it. She had great insight as to what we had to offer, and if she was following a script, it didn't sound like it. Loved working with her and recommend her highly to others. If there were 6 stars I would give them all. Ed
Stay away from this Web.com... nice workers, but service is such a scam... they set up services that can not be cancelled. I'm being charged over $300.00 a month and was told the only way to get out was to pay the remaining months upfront... needless to say I do not have that kind of money... if only I knew before hand and now I am stuck for 5 more months! Money thrown away.
I must say that Erin had a great deal of patience. She went above and beyond in helping me understand everything from a to Z without leaving any thing out. Being as though I facilitate a nonprofit I know about customer service and I know how youre supposed to treat people. Hands-down this has been the best experience that I have had with any company I would have to say in years
All my questions were answered with attention to detail, and knowledge of products. I was transferred quickly and accurately to appropriate persons to answer each question I had so that the right department would be managing each of my needs. Very detail oriented and explanatory. Looking forward to seeing the result.
This website is not what I started off thinking I needed but after speaking w Robin and another Sales representative I was able to select a product that fit my growing company's needs. I hope to see great results and gain the clientele as discussed.
Amazing! I have never been so pleased with online service. My representative was attentive, intuitive and kind,
I can't say enough in respects to the level of service that I received from the representative who assisted me in developing a 1st class webpage... cudo's
The organization is still working on my organic listings, but that takes a while. Overall very happy, working at a 600% return on investment first month.
I was pleasantly surprised by the ease and professionalism of the web development experience. Thanks.
Dave P
Great service and product! It is pricey, but after 1 month I do believe that it is worth the price. I am using the Leadstream product.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jared - i'm sorry you've had a poor experience with our products, is there something specific we can address?^MB