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NetworkSolutionsReviews 10,265

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Georgia
1 review
0 helpful votes
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I want to acknowledge Arthur H. & Kayla A. For their outstanding customer service acumen. The two of them exemplify how servicing customers should be; Knowledgeable, Professional, Personable, Courteous & Friendly... Thanks Guys!

Date of experience: January 17, 2018
Illinois
1 review
0 helpful votes
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Here's what I got: Lots of info, answers to all my questions, options, professional advice.

What I didn't get: The hard sell with add-on after add-on after add-on.

Thanks, Leslie, Chris and Web.com!

Date of experience: January 16, 2018
Texas
1 review
2 helpful votes
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I spent 3 very productive hours on the phone with my Web.com provider. He was extremely thorough, had excellent ideas and insights and provided me useful information how the service works and can improve my business. I highly recommend that others have all your information ready as they dig deep into your business to better serve the client.

Date of experience: January 13, 2018
Kentucky
1 review
0 helpful votes
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Awesome service
January 10, 2018

She ( Ms. Trissa from Jacksonville, FL, USA) walked me through every steps, talked more than an hour and make it happened, which was above and beyond my expectation.

Date of experience: January 10, 2018
New York
1 review
0 helpful votes
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New website set up.
January 9, 2018

Not being very computer savy web.com made it very easy to discuss our business and what we would like in our website. Would highly recommend for small or start up businesses.

Date of experience: January 9, 2018
Illinois
1 review
0 helpful votes
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I have every confidence that starting out with web.com is the way to maximize the potential for my business. While also having every confidence they will get me to the point where I can do it on my own. Perfect! Braelan was excellent!

Date of experience: January 7, 2018
New Jersey
1 review
0 helpful votes
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A Great Experience!
January 6, 2018

Very, very pleased with Chandler J! She is very articulate, very professional and very easy to work with. Every company should have a Chandler J!

Date of experience: January 6, 2018
Georgia
1 review
2 helpful votes
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Web.com / Leadstream is a pretty good source for generating leads for your type of business. These leads actually turn in to paying customers for your company services or products! The more you work with them on the lead quality, the more accurate the leads become. This will move you closer to your ideal customer audience. As well as increasing your conversion rate!

Date of experience: January 5, 2018
Louisiana
1 review
0 helpful votes
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Teresa was excellent!
January 3, 2018

Outstanding rep-she did a great job!
She took the time to explain the process nd helped me every step of the way

Date of experience: January 3, 2018
Missouri
1 review
12 helpful votes
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I've thought for several year's business woyk d benefit with a website so for 2018 i made this my top priority and logged on web.com.As I was filling out a request for someone to return my call I received a chat from one of their team members who helped me immediately, and answered several questions for me! I told her to please call me back on Wednesday at 10 am, which she did right on tbe dot, I knew right then this was tbe website buikder fir me! After going over a few important key questions she transferred me to another team remember Robin who took down information about my business and asked me more key points to help the actual design team! I'm so excited to see just what they come up with. I feel very confident that our company and web.com will have a very successful working relationship and theirs no limit for our business, to sky rock!
Thank you web.com we're very excited about the future!

Date of experience: January 3, 2018
Georgia
1 review
0 helpful votes
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Andrea Tate
December 21, 2017

Andrea Tate our Web Consultant was great and very professional. She provided excellent customer service and was very helpful. Thanks again for your time.

Date of experience: December 21, 2017
Florida
1 review
1 helpful vote
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Samantha Starett, Account Manager was very good in answering our questions and making sure we understood the process. She made several suggestions in how we can improve the services and minimized unwanted calls.

Date of experience: December 14, 2017
California
1 review
0 helpful votes
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Very Nice and helpful
December 12, 2017

Very energetic and nice... Maria took her time and asked alot of question regarding my business. She gave her suggestion and made sure I understood the process.

Date of experience: December 12, 2017
New York
1 review
0 helpful votes
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Happy so far
December 8, 2017

They contacted me at just the right time. I was in the process of creating my website myself and was really stressed out about how much time it was likely to take and the degree to which it would require skills and abilities that don't exactly fall within my list of strengths. Right now. I am thrilled that they are relieving me of having to develop the initial draft. Hopefully, I will be happy with it. I have generally found it easier to edit and improve a work product than to create it from scratch. I am also happy that I don't have to spend thousands of dollars upfront for the service.

Date of experience: December 8, 2017
Texas
2 reviews
2 helpful votes
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Great group of people
December 5, 2017

I have used Web.com for over 10 years and have had great success with them. It was money well spent,

Date of experience: December 5, 2017
Mike B. — NetworkSolutions Rep
over a year old

Thanks Shawn - we'd like to hear more about your site! Would you mind private messaging us your domain so we can take a look?^MB

California
1 review
2 helpful votes
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Con Artists
November 30, 2017

First of all I paid $150 per month with a 12 month contract to have them build, host and manage my website. I never got any hits while they were managing it. The design is pretty good but not supreme. They sold it to me because I was trying to build it myself and was having difficulty since I have never built a website and do not have a lot of time to learn how to do it. While they were managing it, I was able to use a site builder to make simple edits or they could do it for me. They told me that I could learn how to do it for the year and then take it over myself at the end. They did not tell me that when I took it over at the end of the contract period that I would no longer be able to use a site builder to edit it. I am still paying for hosting and it shows that I have access to a site builder but I was told that I can't use it to edit my site. What a scam! They want me to pay $50 every time I want something changed. I can't even figure out how to get into the HTML to make changes let alone how to actually make the changes. Ugh! What a waste of time and money. So regretting using them. Trying to figure out if I can upload it to a different site builder and change to a different hosting company.

Date of experience: November 30, 2017
Mike B. — NetworkSolutions Rep
over a year old

Hey Tara - sounds like you're having a rough time making changes to your site! Would you mind providing us some more information about your account so we can get you some help?^MB

Oregon
1 review
1 helpful vote
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The staff did a great job of asking and answering questions for my website. I built about a quarter of my site before I realized I couldn't do the necessary work. The staff reviewed the current site and asked what to keep. They answered my questions about the look and feel of the site. What they did not do, was to make sure I could get into 'sitechanges.web.com'. So, I have a bunch of information, I need to upload, but the site won't let me. I tried calling support, but they are closed on Sundays.

Date of experience: November 26, 2017
California
1 review
1 helpful vote
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It was a pleasure to speak with Marty today to create a website for me for my art and book business. He was patient and very helpful in understanding the concept that I wanted to convey to my children's book audience.

Date of experience: November 20, 2017
New Jersey
1 review
0 helpful votes
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Im excited to be a part of web.com, the representative was patient and througough the process. Im hoping business picks up

Date of experience: November 18, 2017
Florida
1 review
0 helpful votes
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Web review
November 16, 2017

Teresa was very helpful and attentive in this first step of setting up the web site. She completely understood the concept and came up with good language to describe it.

Date of experience: November 16, 2017