NetworkSolutionsReviews 10,276

I have had my business email for five years with them. My error, I received a new credit card due to fraud on my credit card and forgot to call them to update. Lost my account and as it should simply be a phone call to give my new credit card info, I am literally on my SECOND phone call and keep getting put on hold and transferred numerous times. Does anyone know what they are doing? These are foreigners by the way. Just saying.

Do not use this web is to confuse to build the website especially in ecommerce there is not videos on youtube about how build this web, and they do not want to give you a refund. They take like more then 3 hours to speak with somebody to give you the money back. And when you get stock on some thing they do not know, if you want your customer to pay with credit card they just have the option to pay with paypal. If you want to build your website look for another ecommerce website build that is more easy to use. It took 2 months try to fix it and they didn't fix it at all. Pay a little bit more for ecommerce website.

Not showing my account ID for Web, Nor The Web Builder--which I purchased. Domain Shows. Says it is Https: Capable, Which was in The essentials Package That I purchased. Worth it for The Whole Year! Thanks. <3

Register.com used to be amazing back in the day in the 90s. It was a mainstay. It was bought and ever since then *2005ish it is horrible. I am now pulling the plug on all services with them.

I had professional e-mail with them which I thought was great - $40 ish per year for any domain mailbox like a custom e-mail. With it I use desktop e-mail (i-mail) as I have many e-mails. The coll thing with register was that you could get e-mail even if your domain (which you must own( was registered with a different company - in my case squarespace. Here is the catch. They moved data to new servers and many people's mailboxes have disappeared and stopped working with no explanation. IN the online interface the mailbox is also gone, But you can; t re create it because it says there already is one, On june 2 all my e-mail with them stopped working, The worst part - after spending 10 hours with multiple customer service techs over 2 weeks, noone can fix it. Even worse - their support is unorganized and functions only on one basic level with no upscaling or expertise capability whatsoever.
- no tracking of tickets
- no notes even when they say they are putting down notes for the next tech
- no escalation of skilled techs.
- each tech starts from scratch and each one says somethign different!

I have not read my e-mail for one month,
They have offered me no refund for this month and no solutions.

In fact everytime i call (after being on hold for 30 minutes) I have to start from scratch. Once a tech said they needed to study the situation and i was holding for one hour - I was not able to talk with him - but I had to go. Today I spoke to someone who said they promised to figure it out and then put it in the notes. Teh next tech said tehre were no notes. I am at my whits end with important notices i have missed (grant I applied for etc that I am supposed ot hear form lost e-mails :(. I have used them for 10 years plus and another problem I had also was that they started adding random charges, like $18 every month for an SSl certificate. Then then also aggressively try to get your to renew services and send alarming messages to you with no detail. I own several domains and a few I wanted to retire so I set them to not renew. The messages though do not contain detail - they just say - service expiring and set for deletion tomorrow - click on this link. It's a real pain. Half the site is managed by AI text messages also. Use fatcow or - yeiks - google if you can - not these guys. I use squarespace for website and now am going with google workspace when they can set it up,

Later: I just called google tech support to get them to set up this mailbox and the text after I held only for 5 minutes. He said he was sending me an escalation form so that an advanced programmer can look at why they are also coming up with this error. It was like night and day (not that I am a google fan in fact I avoid it). In the end - use google if you need custom e-mail - DO NOT USE REGISTER.com - worst customer service ever (nice but NO SKILLS), I would compare it to verizon high speed internet in NYC in the 90's. I am lodging a BBB complaint against them.

Web.com shut down my website after being with them for 9 yrs. No warning. After numerous 1-2 hour calls, I discover that they could not charge my credit card that they have had on file, for years. It was due to a new expiration date on a replacement card for the same credit card acct. They now have updated info charge my card, again but I have to rebuild my website (that took me over a week to create in 2013), from scratch, again. I spent hours, days over the last 7 months, attempting to get back in to rebuild. Web.com could not recognize my acct number nor web name and when I continually tried to reset my password to get in, it would not even recognize my email, even though they had been sending mail to it, for all those years. Spent hours with customer service, on many days over the last 7 months, with numerous reps, two of which hung up on me, today. Exhausted with this, I asked for a refund of my $223.60 because I have paid for a service & cannot even get into my paid acct. They refused to refund me because it is over 30 days. I did not know that I would get the run around for 7 months, just trying to rebuild my website that they deleted due to their own negligence. They stole my funds. Now, I am taking other action to get my money back. Poor customer service/support staff is the cause of this nightmare. Don't risk your funds or valuable time with this company. There appear to be numerous complaints like mine. Class action suit? Attorney General?

It is 2 wks later, and they still have not addressed this via Trust Pilot where they asked for additional info, to resolve this. I furnished the additional info, immediately but they have yet to resolve this. I was even given a case # for "escalation# to refund me on 7/4/22. That appears to be a sham action, also. They don't care about their long time customers.

As a web developer, I have worked with different Registrars for 25+ years now and Register.com is near the bottom of the list (along with Godaddy). Apparently there was an issue with a card and among their barrage of daily spam emails there might have been a notice about this. Regardless, we are now almost 30 hours in, after providing new credit card info, for them to restore our site. Spent hours on chat and the phone and they still cannot tell us when they may get around to restoring our email and web services. You keep getting bounced around from all these different departments but in the end, 30 hrs in we are still down. I should also note that the disputed charge was for a service we were not even using and they took it upon themselves to alter our DNS name servers. Just an amazingly bad company all around.

This service is absolute garbage. Email constantly goes down, and customer service is terrible. Do not expect any help via the chat, and you will never reach a real person via the phone number. We operate a small business, and after the 2nd multi day issue that was not resolved and loss of revenue. We canceled the service and just had to get with all of our customers for our new domain name, webiste, and email.

Horrible, and lied about the price, they hang up and the chat service is useless. It's impossible to manage your account online. It's not 2.07 per month, it's 10.00

I am grateful to have the opportunity of opening a business online. I was is dire need of having a business online in order to support myself and you've allowed me to do so with ease. I am very grateful. Thank you.

Web.com, as so many businesses today, has complete disregard for their customers and even less interested in actually providing a quality product and service at a competitive cost or value for their customers.
Firstly, they lie about how much they charge. They quote one price and then add ICANN fees separately. They then add approximately 30% additional cost in the form of their line itemed out SSL fees.
Their 'chat' representatives not only cannot apparently understand or speak English, they simply lie and then, when you finally get them to start doing their job, they stop... refer you to their 800 helpline, and disconnect.
I have two sites with them and am looking for another hosting alternative. I would NOT recommend this useless company to anyone.

I tried 7 times on hold 45 minute each to straighten out my website…it has been showing "under construction" since May 1st even after they received a full year of payment from me…I canceled their service and they refused to give me a refund…I spent over a thousand dollars building signs with my website from web.com that I bought for my company store…customers all think I am out of business since my website is not working…needless to say—their customer service is from a foreign nation that does not have the power or know how to help…please shop elsewhere…they are the worst online company I have dealt with…taking down my signs today and finding a company locally that cares about me…after 7 phone calls it is logical for me to say—these guys STINK…and don't care about hurting their clients…maddening and cannot believe they are considered a good company cause they have been lousy and untrustworthy since day 1…

Web.com took down my website and all business e-mail after I have been a client for over 6 years. They never e-mailed me about any problems and just took everything down. I'm not sure why they did this. I have been trying for 2 days to get this restored and have been told the escalation process takes 24 - 48 Hours. Meanwhile, I can't get any business e-mails and may be losing business. I asked to escalate this to a manger and was told that they will call me in another 4 hours. In my book this is not any way to run a business. I would think about using them if I were you... Beware!

As far as I know, the domains I registered with Web.com do not work today. The charges showed up immediately on June 9th and it is June 13 today. I paid for five years because I had good service on my other domain. Of course, I never asked Web.Com for any information. Wordpress says it does not exist. The "customer service" will not help because my ATT email server cannot receive Web.com support emails so I don't know the "secret" word. It is ironic that all of the marketing emails get through every day. Tonite the Indian lady transferred me to the "Microsoft 365" support desk to "fix"my outlook. Their voice mail announcement said they were open from 7a to 12a Eastern and they were closed. I called at 8:00 PM CDT.

I am sooooooooo frustrated. I understand that I cannot change domain registrars until I have had the domain 6 months. I really need to get this website up and don't know what to do.

PS. I would love to provide the proof of purchase referenced below but, all I have is a credit card statement. Yet another insult.

Advertised 1.95 for a month of website/domain service. I never agreed to auto renew, but they were doing it. I signed up for 1 month to try it. They kept billing for service@ 10.00 each. I never would have agreed to that amount. The website never even had any traffic, and I hadn't checked my it. I figured it was no longer up, because I only paid for the 1 month. This went on for 7 months. They refuse to give any refund. Chatting with customer service she says no supervisor was available to chat with me either (of course).

Good deals, and with the help of professional online product designers. A very straightforward website builder, and easy to use for a beginner like me

Absolute crooks. I was only interested in a one-time transaction of $1.95, but they helped themselves to recurring monthly charges of $13.19 on my credit card and there is no way to cancel through the account page. There seems to conveniently be an error message whenever this is attempted. I had to contact the fraud department of my credit card company to get them to stop.

I have had my website with web.com for 10 years. And in all that time I have worked to improve it. It had over 3000 photographic images. In the past if there was a problem with the automatic monthly payment they would email me, leave me a voice message me or both and I would fix the issue right away. I changed banks 4 months ago and immediately updated my form of payment at the website. Fast forward to 2 weeks ago my website is suddenly gone. Supposedly for non-payment for the last three months. I immediately checked my auto pay and my new bank card was not listed as the preferred card however when I went to re-enter the information it self-populated which mean I did in fact enter it the first time and web.com is responsible for the mistake/glitch. Plus, they never contacted me as they had in the past. Since then, I have been given nothing but the run around I have spent over 3 hours on the phone being passed from one unhelpful person to the next. Culminating yesterday with an IT person who promised he could repopulate my new website with my old information so the original website would essentially be recovered. He then jerked me around for a bit longer and the hung up on me. I have gotten no emails about next steps even just to say that I have to start completely from scratch. They are simply acting like I don't exist. The worst customer service I have ever experienced.

Bought a domain name on 04/17/22 for $10. Checked the bank after one hour of buying the domain to find out I was charged $590. I called and was told an old deactivated account that is no longer in business was charged an e-commerce package and 2 years of marketing on top of the domain name. I was told I would receive a full refund for the $590. A few days go by and a refund for $239 was issued. I called them to see why I didn't receive the full refund from them and the lady told me that it has been over 3 days and they can no longer help me. Not sure why they think its alright to fraudulently charge my credit card, or why they think its ok to activate an old deactivated account because they feel like it. I have called several times because this is unacceptable but they just give me the run around, there is never a manager or someone who can actually help. I highly doubt this company is US based. I'm thinking it is all a big scam. I will be in contact with the Better Business Bureau and the States Attorneys Office. Please be careful with this company!

I couldn't reset my password and kept getting 'service not available' messages. So, I reached out through the chat function and got a friendly Indian guy. He only had a very narrow script to follow, and after trying the same thing 5 different ways, he redirected me to the online portal to open up a ticket with Tier 2. The only problem was that I needed to have a working login ---which was way I opened the ticket in the first place.

So - I started all over with phone support. Spent another hour on the phone, tried the same 5 things over and over.The FINALLY created an escalation ticket (S-*******) and told me that someone would contact me 'SOON'

A week later, I called back in and the ticket was marked 'fixed' - with no notification to me. However, when I tried to access my account, it still didn't work. So, I ended back in Tier 1 support trying the same 5 things.

ARGH! Switching away ASAP

After being a customer for 24 years, I tried to transfer a domain name to another perosn. The web site advice USELESS, and the CHAT assistance marginally better.
These guys do NOT deserve your business and I will NEVER EVER USE THEM AGAIN!