NetworkSolutionsReviews 10,276

I got a simple e-commerce web site and have been locked out since I purchased it. After days of trying to talk to customer service whom none of which speak english, I figured out it was because the employee had my email address wrong. After numerous attempts to resolve the issue I finally gave up and told them to cancel my account. Yes they cancelled it as requested, but they are now (3 weeks after cancelling) attempting to take $20 from my credit card for unknown services they have not provided. I tried logging back in once I seen they tried to take money from me and my account doesn't exist. Now I lost my domain name and access to a web site I purchased, they are continuing to take money from me for an account that no longer exists. Thankful i caught it and put a block on all payment to this company. Do yourself a favor and stick with a more reputable web site provider. It will save you a lot of frustration and wasted money.

I actually have never written a review in my life but I have been so unhappy with my decision to use Web.com to host my domain and email service I wanted to warn others. The website builder is fine... definitely not as straightforward as the reviews make it seem and limited options so I couldn't make my website exactly how I wanted it to look unless I were to hire someone to code it for me. The email hosting was a complete nightmare! I still do not have a working email after 3 months of calling the help desk on how to fix and resolve the issues that no one can seem to figure out even still. Every person told me something different than the last as to what was wrong... My emails STIILL don't work and I have literally talked to close to 20 different people! It's so frustrating and I have lost several clients not knowing my emails never reached them after weeks... and not to mention the hours and hours I have lost due to dealing with this BS when I should have been actually working on my business. I signed up for a 2 year plan and can't get in touch with a manager to ask for a refund since the company is so large. Unfortunately, the best option for me right now is to cut my losses of close to $300 and just close my account and go elsewhere. Looking into Squarespace and hoping they are better.

Do not use network solutions, they will steal your money without your consent! This is the worst service I have ever used and the customer service is absolutely awful. They STOLE money from me and I will be involving my bank and the police of this fraudulent behaviour! I was charged a service after cancelling. I tried to contact online support and the person on the chat left both times without helping. I tried calling customer service, I had to wait 30 minutes and was disconnected twice. When I finally got through to someone the third time after waiting 30 minutes again, I then had to be directed to someone else who said someone made a mistake and did not cancel the services. They said they could not refund me (this was a day after my account was charged). They stole my money, did not refund me and took up over two hours of my work day. I am extremely upset, frustrated and angry with this company. I pray this company gets shut down so no one else has to have money taken from them!

As an owner of a digital agency we work with several website hosts. Network Solutions is definitely near the bottom. Their support is horrendous. You are ALWAYS on hold for 30 minutes. Then you get a glorified sales person they are trying to convert into tech support. There are many other hosts that do a much better job than Network Solutions. Keep shopping.

E mail has been a nightmare now advised I have to do another update on my end ( DNS records) I chatted with an agent who finally told me my e mail was down since I needed to do an update, what a way of finding out! Then advised I had to call on Monday to get someone to do the propagation of my e mail that could take up to 48 hours to do. Basically, e mail down for 4 days! E mail went down 3 weeks ago and they told me I needed to pay for more space which I did, the real problem is they have server issues so when I delete e mails when they're using one of the servers my e mails quit working. When my e mails were on one of the other servers I could delete e mails without issues. If there we 0 stars option that is what I would have clicked.

I've had my domain for many years. Maybe since high school. This company never told me my domain name was out of registration. So, some no name has a hold of my domain name. I had my domain name for over 20 years.

Worst experience ever. They cancelled my account locking up my website and emails and said i never renewed. I never received notice and they also confirmed they never sent out notice due to issues on their end. I asked to have my domain name moved to another provider and they forced me to renew in order to do so as if they held my domain name in ransomed. I renewed and then called to cancel but they never answered phone. When I call renewals they answer in 15 seconds. I asked them for help and continue being tossed into the wait line which never gets answered... i was forced to open credit card dispute to get my money back... DO NOT USE THESE CON ARTIST-ZERO SUPPORT!

I am in the process of getting a refund. I tried to cancel my services before the trial end date. Upon doing so I was told my account could not be found. I knew this was incorrect because I had received a confirmation email after verifying my email address. The next thing I know I see money disappear from my account and when I look it was from web.com. This company has charged my card excessively between November and February. I was also charged twice in February for the same service. I spoke with Mary Ellen twice by phone who assured me she cancels my service but was not able to feeding me my money for monthly services. I requested to speak with a supervisor after I spoke with a chat agent who was very unhelpful to say the least. I have yet to speak with a supervisor or get a refund on all of the services I was charged excessively for. I don't even know the domain name or how to get to the website but this company is charging my account excessively. They have no problem taking my money but have amnesia or system error issues when it comes to processing my refund. I am highly dissatisfied with their products and services.

I am an spanish user.

Years ago, i bought two domains (i cant remember if it was with twocows.com or with register.com). Over time, the original registerer was bought and it became "web.com". At some point, there was an account migration problem and my domains were "lost" (they were there, but there was no account to manage them). When one of the domains register expired, i became aware of the problem and after MANY phone calls the domain was correctly renewd and included in my account. Now, the second domain has the same problem: is set to expire next month and i am unable to manage it because it is "lost" without an account.

I explained this more than a month ago, multiple times, and submitted a ticket (S-*******) on January 4th. Since then, i asked multiple times again but the problem persists. I need a solution and i cant wait months for it for obvious reasons.

Very bad support service

My domain names did NOT expires until two weeks from the due date and they went ahead and charged my account early. Today is Feb. 12,2022 I called right away and ask to cancel it before expiring! I did not want the site and told Paul a supervisor, that I was not renewing the domain name and it wont expires until the 27. They still charged me and, NO, they will not refund my money, which legally is not due until Feb 27,2022. DO NOT USE THIS COMPANY. IT'S FRAUD AND THIEVES.

If you had or are having problems with Web.com, report them to ICANN with a formal complaint.
My complaint is misusing my credit card without my consent. Charging me with a renewal which is 5X the cost of all other companies that register domains. NOT ADVERTISING their prices on their WEBSITE, so they can do a bait and switch on you, Sending my Domain over to Register.com without my knowledge or consent, locking me out of my acct, not providing me with an EPP Authorization Code so I can immediately transfer my DOMAIN OUT to an honest company who registers domains, lying to me, threatening to take away my domain name if I complain this fraud to my credit card company, interfering with a legal contractual business relationship, and making life miserable for me! ALSO, I CHALLENGE ANYONE TO TRY AND FIND THEIR PRICING FOR SERVICES. Why, you ask, it is so they can BILL YOUR CREDIT CARD 10 times what other companies would charge for these various services. All I can say is for anyone having these issues, REPORT THEM ALL ON A COMPLAINT FORM WITHIN THE ICANN WEBSITE. Hopefully, if there are enough complaints, ICANN WILL STEP IN AND DO SOMETHING ABOUT IT, like taking away their license to register any more domains!

Had problems right from the start, tried to cancel. Where not very helpful, paid for a service never got to use. Waste of money.

The first time I used Network Solutions was in the 1990s and it had great customer service. But it was bought out and since that time it tries to milk people for more and more money. On top of that, the customer service is nonexistent: for the last few months our mail server has not worked and customer service just ignores the issue. It seems they spent all their money on sales and little on updating their system

I went with this company for my new small business, and it has been an absolute nightmare using them. I paid for the 10-year package and from day one had issues. I called to resolve the issues and the customer service could not help. I continued to call back and couldn't get through to any one after waiting hours on the phone. I finally reached someone, and they said I can't get a refund because it was beyond the 3-day refund policy. I was not given any statement or paperwork that proved this was in the policy. This company completely stole my money did not produce the services it promised it was a complete rip off.

When I had to call and update a credit card, the employee promised to save me money by changing to an annual pay plan. I was told I would only pay a one time yearly fee of $140 instead of the $20 a month I had been paying since 2013. He lied to me. He upgraded me without my permission. After two billing cycles it became clear that I was now paying $131 a month plus $15 a month for some privacy package i never asked for. So he raised my monthly by $125. I begin calling. I sit on hold. Friday I am on hold for 48 minutes, no one. I try to log in online and the site no longer recognizes my credentials or domain name- which is funny since my website is still functioning. Saturday I call and sit on hold 15 minutes. I talk to someone who after 10 minutes says he cannot help me and transfers me to hosting. They are closed. Monday morning I sit on hold for 32 minutes, talk to someone who can't help me so they transfer me to hosting again, 10 more minutes on hold and no one and I have to actually get to work. I cant get anyone to refund me the stolen money or fix my plan so I call and cancel ALLLL services. While Chris is very helpful on the phone, I have written off the wasted money because my time is worth more, and he guarantees he is cancelling my hosting, the privacy and domain name, I am still not sure if I stopped them from charging unauthorized fees. Chris, the cancel guy, who it took 50 minutes to get to, promised emails confirming my cancellation would be sent to my email on file which he confirmed. 4 hours later there are no such emails in junk or inbox. So likely no cancellation. This company has gone in the trash and constantly sends me marketing emails yet can't even competently provide me with the services they were paid for. I've never been scammed by a service provider and this takes the cake. I want my money and my time back for the several hours I have spent over the last week.

I have been with network solutions for about 6 years. Our site has been down numerous times. One time for over a week! I have even spoken to people who have worked there and they say it's a terrible company to work for. One again, our site is down today so I spoke to hosting and they said they needed to transfer me to the e-commerce team and the e-commerce team is closed! It's nice to know there is no one there if your site goes down over the weekend.

I was billed four times for over $200 for a year of hosting after being promised one year + domain registration for under $100. The company refuses to give me a refund and refuses to turn off auto-renew. I had to cancel my credit card to get them to stop billing me. THIS PLACE IS A SCAM, DO NOT USE THEIR SERVICE.

I signed up with Web.com by mistake. Then made a bigger mistake by paying for extra services. They never answer their phones, their customer support is only automated, and the personal account manager I was given NEVER returns calls. They take your money then NEVER deliver what they say they will. Horrible, horrible company!

Have been with Register.com for the best part of 20 years and I have to say, when their system works, it works well… but when it fails – you're screwed!

Their chat Customer Service make lots of positive noises, but no solutions are forthcoming… indeed, it quickly soon turns into a sales line, and if you don't buy, you get no more service…

When you challenge anything, it suddenly goes off line!

All I wanted was help changing a password, which should be easy, but their system kept rejecting my suggestions and indeed their autogenerated ones…

I changed browsers, cleared caches and overall wasted 12 hours of my life…

Their sole interest is to take money off you and not provide support when it is needed…

Problem still not resolved…

In summary, SHOP SOMEWHERE ELSE if you want a system that works…

If you remain resoluet that you want to use Register.com, make sure you copy the conversations on chat as evidence of them and be aware that if you are cornered into making a purchase, you have the right to cancel in the US within 5 days (Register.com are in USA) for a full refund…

The problem here… you can only arrange a cancellation and refund by telephone and if you call these numbers - you play choose a number on an auto answer system and pray for a response from a human before it hangs up on you…

Would be happy to hear from Register.com for their comments…

Avoid this web host. You'll spend HOURS on the phone with their tech support because their hosting goes down regularly! I use their services to host my website and run email. I've had an intermittent problem for two months that is still unresolved. Website will be down and then miraculously go back online as soon as I put in a support ticket or call. Support chats on their site are non-functional.