NetworkSolutionsReviews 10,276

There are not enough characters in this field to express how I feel about this company. 1 start is too much for them. Run away, believe me, you'll regret it if you do business with them sooner or later.

Terrible service, pricy, on hold FOREVER with tech support. Register.com could care less about me, a customer who has been with them from the beginning.

I am the fool, clearly.

Goodbye register.com.

So i need help getting into an client account as he has no login info. First call was 45 min on hold and then hung up on and the second was 29 minutes and the exact same result, hung up on. Do they not know how to use a phone? Seems to me NS/web.com does NOT care about customer service at all, they were never good but now it is 10X worse. We will be moving the domain when its up for renewal. Stay away.

We had been a customer for many over 15+ years. We recently cancelled our service prior to our annual renewal (yet charged) and were denied a refund/credit. I remember back in early 2000's when Will in Danbury, CT started this business and supported the effort at the time and faithfully paid them automatically for each renewal. Practice of auto renew with a stringent NO REFUND policy is not good business. We made it simple for web.com to receive our payment each month/year and yet when its time to part ways they left us with a payment for future services that we have cancelled, bad business practice guys, get better at it! Buyer beware!

I cancelled the service and they AUTORENEWED me! They stole my money and wont give it back! Do not give these thieves your credit card. I have the emails for proof.

I've been with them about 20 years. What a mistake last year the turned on my dead website, put my new ssl certificate to that website. Then in June 2022 these brilliant people decided to start messing with my site. My website has not work for the past 3 months. Its my web site but I have no privilege's to enter and resolve issues within the database, My website gets 500 error messages constantly disallowing my site to be crawled my ranking went from the top ten to nothing. I tell them it down they say we will run the back up 2 weeks go by nothing then an email saying the back up are good only for a few days this place has become completely useless. A very long time ago I recommend people to use them at this point in time every one needs to run for the hills. Very quick to take money then no one knows what going on. I've been on hold for an average of 4 hours daily trying to resolve this they switch you from department to department hoping you'll hang up. With out calls to my phone I go under but with the scam they have going on they could care less as long as they can charge your card DO NOT USE THESE PEOPLE

BEWARE! There's no way to cancel your account through your online profile, or remove payment information. I tried to cancel through the chat online and confirm all my account info only to be told I had to call the loyalty team during call hours to stop payment for a service I don't use. Stay away at all costs! Wasted quite a bit of money due to this inconvenience. Great way to make money, terrible way to do business and build trust. Would never consider doing business with them again and warn everyone I know not to use them.

The customer support is inferior. Unwilling to take responsibility for their product. Only two months in and have spent many, many hours attempting to rectify sudden crashes. Had to reach out to external IT professionals over THEIR security certificate expiration which took down our site. Lee in customer service actually disconnected a call when attempting to understand the problem. The unreliability of this service is simply stunning. Will be relocating site to a better platform.

Le estamos vendiendo tamales tacos dorados baliadas pastelitos de maseca o arina de arros o de piña tamvien de fresa? Todo eso por horita sera solo aavados i domingos

Our business email has been out 5 days. We called these sad excuse of a company and they said we were on an old email system and needed to upgrade. It would take 4 hours. We had to pay $180 more. They never told us about an upgrade. Now they said to wait another 4 hours. These people are business killers. How about they pay us for hurting business. I am going to look for another service as I see they are rated #70 and now I know why. Total garbage steer away. Now 7 days they are completely useless. This company is horrible do not use them you will be sorry.

Thank you! My gratitude hopefully is known. The hard work everyone has done is much appreciated. Enjoy your day.

I am a 9-year customer of Web.com. (My monthly fee is $33.) I have enjoyed the stability and reliability of the service up until this year. Over the past few months, the downtime has become increasingly more frequent, and the duration of each occurrence seems to get longer. The problem has consistently been described as "there is a problem with one of our servers. The team is working to resolve it. There is no ETA." Within the past week, I have had three occurrences of this issue.

Got my order quickly, everything works, thank you.
The employees are polite, all questions are resolved online.

Ich habe den Live-Chat kontaktiert, um Informationen über eine maßgeschneiderte Vorlage für eines meiner Projekte zu erhalten. Die Support-Mitarbeiter waren sehr hilfsbereit. Ich warte auf einen Vorschlag des technischen Teams. Ich hoffe, ich werde eine ebenso positive Erfahrung machen. Ich freue mich darauf.

To begin, I think rating of 1.3 is way too generous. Anything above 1 assumes presence of IQ or at least basic competency - that certainly doesn't exist along with customer service. On hold for hours, chat is staffed by people who have no clue how any of this stuff works.

I tried to cancel a mistaken purchase within 24 hours for Google Workspace. I got the usual form letter about no refunds, credits, etc. No phone number. Just topic after topic of answer faqs and an offer to "Chat". There was no discussion and certainly no Customer "Service". I would recommend shopping elsewhere for your domain needs. There are plenty out there. Unfortunately I am not an experienced data manager and got roped in by a shoddy business that has shoddy policies.

They steal because they know no government agency will hold them accountable. Bait & switch. Beware fraud.