On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
1) it is not possible to disable auto-update for the private protection service
2) long delays when updating many domains, I have been trying to pay for 35 domains with one payment for 20 minutes
Hey Cheuk,
Thank you for your review of our staff!
DJ
Customer Advocate at Domain.com
Where do I begin? The website I created yesterday as been flagged as unsafe by Norton. First attempt to publish never shut down and ran for 12+ hours straight. When you open the site, the link is to a bogus site? Is domains.com even the same thing as domain.com? You should probably do something about that.
Hi John,
Something fishy is going on here and we want to do something about it. Call us or start a chat with us so we can figure out and what's going on.
DJ
Customer Advocate at Domain.com
Too difficult to navigate, I have Normal accounts and Gsuite account, i cant find an option to manage my normal accounts.
Hey Praveen,
We can help with that! Just give us a call or chat us up and we will get to work on your email situation!
DJ
Customer Advocate at Domain.com
My site hasn't launched yet. Still waiting to hear back from Domain.com for them to verify it.
Hey Stacie,
It looks like we sent you an email! Go ahead and reply to it and we will get this taken care of.
DJ
Customer Advocate at Domain.com
The more I use your services the better my opinion becomes...
Hey Nedo,
We like hearing this! Thank you for your review!
DJ
Customer Advocate at Domain.com
I was with Domain.com for over a decade but their service has become very poor.
Hey Norman,
We hate to hear you feel this way but we truly appreciate your feedback.
DJ
Customer Advocate at Domain.com
Slow and buggy interface, constant problems. Yesterday I was unable to update my billing information, today the domain being transferred just disappeared from the interface. Two serious problems in less than a week of service usage. I'm starting to doubt your service was the right choice and starting to think about cancelling my orders and return to the previous domain registrar instead of transferring the rest of domains.
Hey Igor,
We definitely do not want you to cancel. Let us get this straightened out for you. Give us a call or chat and we will get this taken care of.
DJ
Customer Advocate at Domain.com
I've been a client for many years and I've been very pleased!
Hi Ieshea,
We're happy that you're happy. Thank you for your kind review.
DJ
Customer Advocate at Domain.com
Up until yesterday my experience had been good. I had an urgent task to create emails. I was geting errors all day yesterday and each time had to force close to stop it.
Hi Gwen,
That is strange. Give us a call or chat so we can go ahead and look into this!
DJ
Customer Advocate at Domain.com
Hard to find my way around. Cant locate php. Ini file
Hey Jeremy,
That is something that our frontline support can help you find! Give us a call or chat and we can get you where you need to be!
DJ
Customer Advocate at Domain.com
Making DNS additions using the console hasn't worked for me at all. Have been forced to contact Support using either Chat or Phone to have DNS entries added.
Hey John,
Next time this happens let us know and we can take a look into your account to see what is going on.
DJ
Customer Advocate at Domain.com
This is the second time I've had issues with domain registration this year. Next time, I'd better use a different provider.
Hey Ryan,
We are sorry to hear you had issues. If this happens again let us know and we will get to the bottom of the issue.
DJ
Customer Advocate at Domain.com
I AM TRYING TO BUY A PHREAKING DOMAIN but I can't because the Website is completely messed up. Lots of 404 returning in API requests, errors in console, etc.
Hi Clacber,
We would love to help. Feel free to call us and we can take a look into this!
DJ
Customer Advocate at Domain.com
I am having a hard time getting my transaction to go through. I am trying to purchase hosting for one of my sites
Hi Christina,
We have asked an Escalations Manager to look into this!
DJ
Customer Advocate at Domain.com
Great company to work with and has been the sole source for all our domain needs.
Hey Timothy,
Wow! That is awesome! Thank you for your review!
DJ
Customer Advocate at Domain.com
Cant seem to get hosting - the computer just thinks and thinks once I put my billing information in.
Hi Gaye,
You may want to try clearing your cache and browser history and try again. If you are still having issues let us know and we will be happy to help!
DJ
Customer Advocate at Domain.com
For three weeks my website has been down due to a problem with the SSL certificate that they generated themselves and they still haven't given me a solution, they have the worst customer service and very poor quality of the technology they offer.
It was hard to receive an reset password email. I had to call to have it
Hey Alexia,
We are sorry to hear this but we are glad it got straightened out!
DJ
Customer Advocate at Domain.com
You just got charged me for a domain renewal, AFTER submitting said domain for transfer to another, cheaper registrar. Possibly this is just a misunderstanding, but my domain renewal fee costs almost twice as much as the first renewal year did. I can't keep paying these prices.
Hey Melisa,
Don't you worry! We will get this straightened out and make sure to get you answers.
DJ
Customer Advocate at Domain.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Dmitriy,
We would love to get this situated. Give us a call or chat and we will be more than happy to take care of this.
DJ
Customer Advocate at Domain.com